Complaints Forum

[Cwmbran]

Why can only certain staff and the thread starter post in the threads, it seems silly if one person has a complaint its likely others will feel the same.

Many times I've clicked to add a message only to be not allowed its incredibly annoying, especially since what I want to say is actually a valid point.

I completly agree.

Just because the thread starter has posted it in complaints doesn't mean they are the only one who has that complaint.
Take this one for example http://www.habboxforum.com/showthread.php?t=684134 I hate to make this thread into a discussion about that topic but Callum is correct.
Even though the complaint has been dealt with if someone was to create a thread about that topic in feedback wouldn't it just get closed with a link to that thread saying something along the lines of "Already been dealt with here."

If I see a complaint I agree with I want to get my point across, and really shouldnt have to make a whole new thread just to do that. Fair enough if its a one-on-one complaint then make it completely private, but in that thread there is two members of staff dealing with the complaint by pretty much denying anything like that ever happened.

Thats not the way to handle things.

[redtom]

That thread would be the perfect example of what I mean.

[Hecktix]

I completly agree.

Just because the thread starter has posted it in complaints doesn't mean they are the only one who has that complaint.
Take this one for example http://www.habboxforum.com/showthread.php?t=684134 I hate to make this thread into a discussion about that topic but Callum is correct.
Even though the complaint has been dealt with if someone was to create a thread about that topic in feedback wouldn't it just get closed with a link to that thread saying something along the lines of "Already been dealt with here."

If I see a complaint I agree with I want to get my point across, and really shouldnt have to make a whole new thread just to do that. Fair enough if its a one-on-one complaint then make it completely private, but in that thread there is two members of staff dealing with the complaint by pretty much denying anything like that ever happened.

Thats not the way to handle things.

The way that thread was dealt with was fine, it was a complaint about moderation in the first instance and later it turned into an issue about the rules (where people probably wanted to reply) if a thread turns into something that it wasn't in the first place we can't help that - collectively among our team we have a lot of experience at Habbox and Callums query was suitably answered by myself and the Forum Manager after we had research into the topic area conducted in times like that others posting saying "YES THIS DID HAPPEN B4, I USED TO DO IT" would be no use because if you read our post we acknowledge there was a short period where such practices were allowed and we also acknowledge that sometimes things slip under the net. There is no need for more people to post in those instances as collectively as Management we have access to resources (this includes people) who can provide the full picture, so your posts saying "i used to do this" blah blah blah wouldn't have been useful at all, because as I've said - we are aware it has happened in the past.

[redtom]

Allot of people have valid points to make, I'm not asking for the ability to reply to these threads only to post irrelevantly.

[Cwmbran]

The way that thread was dealt with was fine, it was a complaint about moderation in the first instance and later it turned into an issue about the rules (where people probably wanted to reply) if a thread turns into something that it wasn't in the first place we can't help that - collectively among our team we have a lot of experience at Habbox and Callums query was suitably answered by myself and the Forum Manager after we had research into the topic area conducted in times like that others posting saying "YES THIS DID HAPPEN B4, I USED TO DO IT" would be no use because if you read our post we acknowledge there was a short period where such practices were allowed and we also acknowledge that sometimes things slip under the net. There is no need for more people to post in those instances as collectively as Management we have access to resources (this includes people) who can provide the full picture, so your posts saying "i used to do this" blah blah blah wouldn't have been useful at all, because as I've said - we are aware it has happened in the past.

That thread inparticular, personally I don't think it was handled correctly. Nicola stated it never happened. Possibly she hadnt done any research on the topic before posting and making that claim. Yes you indeed cleared it up later on and actually accepted it did happen (although it was going on for much longer than you acknowledged and moderators at the time micky.blue.eyes and something dan also posted in them threads if my memory serves me correctly).

Anyway this isnt about that topic, this is about the complaints section and as I stated before if I see a complaint I agree with I shouldn't have to create a new thread on the same topic, when theres a possibility it would get locked because its already been dealt with. I agree with you that some replys such as "I used to do it blahblah" are pointless and not needed but if people could back up the complaint with evidence surely they should have a voice and not just spoken to as if the complaint is false.

[Hecktix]

That thread inparticular, personally I don't think it was handled correctly. Nicola stated it never happened. Possibly she hadnt done any research on the topic before posting and making that claim. Yes you indeed cleared it up later on and actually accepted it did happen (although it was going on for much longer than you acknowledged and moderators at the time micky.blue.eyes and something dan also posted in them threads if my memory serves me correctly).

Anyway this isnt about that topic, this is about the complaints section and as I stated before if I see a complaint I agree with I shouldn't have to create a new thread on the same topic, when theres a possibility it would get locked because its already been dealt with. I agree with you that some replys such as "I used to do it blahblah" are pointless and not needed but if people could back up the complaint with evidence surely they should have a voice and not just spoken to as if the complaint is false.

I accept that people want to share views on particular topics however if you scour the complaints forum most threads wouldn't be suitable for multi-reply, some would however as this is a minority it's not something that should change, because I promise you if we made the complaints forum so everybody could post we would get a lot of hassle - everybody knows this so please, I have little hair as it is I don't want to lose more due to Habbox In the event you want to add to a complaint please PM the member of staff dealing with it, if you want them to mention your views within the complaint - they will. We aren't the opposition, we're here to work to make Habbox better and that means liaising with members in these particular situations.

[Cwmbran]

I accept that people want to share views on particular topics however if you scour the complaints forum most threads wouldn't be suitable for multi-reply, some would however as this is a minority it's not something that should change, because I promise you if we made the complaints forum so everybody could post we would get a lot of hassle - everybody knows this so please, I have little hair as it is I don't want to lose more due to Habbox In the event you want to add to a complaint please PM the member of staff dealing with it, if you want them to mention your views within the complaint - they will. We aren't the opposition, we're here to work to make Habbox better and that means liaising with members in these particular situations.

First off you can have some of my hair if you want as I've got plenty, I'll send you some in a bag next time I go to the hairdressers. Yes?

So if I was to PM the member of staff that is dealing with my complaint and asked that they quoted me into a reply on that complaint they would? If so I'm happy to do that but it's still a hassle, I'm sure most of the staff dealing with complaints have enough PM's to deal with anyway. Plus what if they are not online, or simply forget to add my point I don't want to be hassling that member of staff to put my point across for me.

I just think it would be so much easier to let us post in the complaints section

[redtom]

Surely you could open them to reply, but make the rules extremely strict. or maybe have tags open or closed on each thread, if the thread starter wants other people to reply they select the open tag, if not closed and if anyone replies who is not a member of staff in a relevant position they get beat with a stick?

[Hecktix]

First off you can have some of my hair if you want as I've got plenty, I'll send you some in a bag next time I go to the hairdressers. Yes?

So if I was to PM the member of staff that is dealing with my complaint and asked that they quoted me into a reply on that complaint they would? If so I'm happy to do that but it's still a hassle, I'm sure most of the staff dealing with complaints have enough PM's to deal with anyway. Plus what if they are not online, or simply forget to add my point I don't want to be hassling that member of staff to put my point across for me.

I just think it would be so much easier to let us post in the complaints section

Oh trust me, I know it's more hassle however I know it'd cause a lot of hassle if all complaints could be replied to by everybody considering it's a minority of complaints that would be suitable for multi-reply (if this wasn't the case, i'd create two different complaints forums). Yes if you PM a member of staff asking a question about a complaint or say you want to add something into it, they will quote whatever you ask in the complaint and link it to the complaint - they shouldn't forget etc as staff should be dealing with PMs and complaints constantly

[Catzsy]

First off you can have some of my hair if you want as I've got plenty, I'll send you some in a bag next time I go to the hairdressers. Yes?

So if I was to PM the member of staff that is dealing with my complaint and asked that they quoted me into a reply on that complaint they would? If so I'm happy to do that but it's still a hassle, I'm sure most of the staff dealing with complaints have enough PM's to deal with anyway. Plus what if they are not online, or simply forget to add my point I don't want to be hassling that member of staff to put my point across for me.

I just think it would be so much easier to let us post in the complaints section

I don't understand this - it is not your complaint? If you do have one why not post it yourself?
Irl you wouldn't be able to intervene in somebody's complaint about the service they are receiving or not receiving so why a free for all on here?