Look at it from both sides ?

[Rareoid]

Once again someone decides to justify the lack of effort and mismanagement of the administrative members of the hotel. The way you defend them is similar to the way they defend themselves by stating that they simply have "Way too much work on their hands" Let's not forget that Sulake / Habbo Hotel is a BUSINESS and we are CUSTOMERS. You are stating the obvious to us, that they are understaffed and incapable of handling the mass amount of emails they receive daily. Take any major corporation and put them in the role of Sulake. Companies in Canada and the USA such as DELL receive an amount of emails in 1 day that exceed what Sulake Staff receive in a week. Dell is a respectable company that deals with individuals from Corporations and from households, they understand these people will not tolerate excuses such as "We get 10,000 a day" because ADULTS will say " I don't care if a monkey is on your back, you have my money, i have your service, now shut up and take care of my problem " and they take care of your problem right then and there. Sulake can't even answer a damn email because they claim they receive so many in a week. Here is a suggestion.... If you can't afford enough staff to timely respond to emails then you shouldn't be in business. I wouldn't be suprised to hear that they have 5 people answering / viewing emails for all of the hotels combined. They are a cheap company and they are attempting to maximize their gain while completely minimizing their expenses. It appears to me that they honestly DO NOT HAVE A CUSTOMER SERVICE DEPARTMENT. What kind of business operates without a customer service department or a phone number that you can call where someone answers a phone. I made more attempts than I care to discuss to speak with a LIVE representative of the company and I realized that I would have better luck robbing a police station.


The Bottom Line? - There is NO EXCUSE for poor customer service. I don't care what lame answers they have for not adressing problems, they are a business and should attempt to look like one because I have yet to see anything professional or considerate towards any of their customers. Sulake will run out of excuses and eventually their customers will flock elsewhere.

The new slogan for Sulake : It's like taking candy from a baby.

The cowards are afraid to even open their email inboxes.

I don't think there is anything else to be said on the matter. TheUnspoken for Hotel Manager.

[Day.]

Well why do you think they don't do the things TheUnspoken says they should do, You cant just say there lazy there must be something other than that?
Mark

[howdy]

Habbo Staff hardly do anything. Anyone who thinks sitting by a computer all day looking after a bunch of habbos and writing a few articles is work needs to sort themselves out.

[Noble]

Once again someone decides to justify the lack of effort and mismanagement of the administrative members of the hotel. The way you defend them is similar to the way they defend themselves by stating that they simply have "Way too much work on their hands" Let's not forget that Sulake / Habbo Hotel is a BUSINESS and we are CUSTOMERS. You are stating the obvious to us, that they are understaffed and incapable of handling the mass amount of emails they receive daily. Take any major corporation and put them in the role of Sulake. Companies in Canada and the USA such as DELL receive an amount of emails in 1 day that exceed what Sulake Staff receive in a week. Dell is a respectable company that deals with individuals from Corporations and from households, they understand these people will not tolerate excuses such as "We get 10,000 a day" because ADULTS will say " I don't care if a monkey is on your back, you have my money, i have your service, now shut up and take care of my problem " and they take care of your problem right then and there. Sulake can't even answer a damn email because they claim they receive so many in a week. Here is a suggestion.... If you can't afford enough staff to timely respond to emails then you shouldn't be in business. I wouldn't be suprised to hear that they have 5 people answering / viewing emails for all of the hotels combined. They are a cheap company and they are attempting to maximize their gain while completely minimizing their expenses. It appears to me that they honestly DO NOT HAVE A CUSTOMER SERVICE DEPARTMENT. What kind of business operates without a customer service department or a phone number that you can call where someone answers a phone. I made more attempts than I care to discuss to speak with a LIVE representative of the company and I realized that I would have better luck robbing a police station.


The Bottom Line? - There is NO EXCUSE for poor customer service. I don't care what lame answers they have for not adressing problems, they are a business and should attempt to look like one because I have yet to see anything professional or considerate towards any of their customers. Sulake will run out of excuses and eventually their customers will flock elsewhere.

The new slogan for Sulake : It's like taking candy from a baby.

The cowards are afraid to even open their email inboxes.

Have you ever thought there aren't hundreds of sulake members yet there are Dell members? Think before you speak eh? So obviously they're going to ' out email ' sulake.

[Rarelime]

Have you ever thought there aren't hundreds of sulake members yet there are Dell members? Think before you speak eh? So obviously they're going to ' out email ' sulake.

The bit you quoted and highlited bold states about e-mails. Not about how many company members their are. In your words "Think before you speak eh?".

Sorry had to point it out.

[The Professor]

I wanna rep unspoken again, but i cant. That was a very important and well thought out speech. Should win a medal. And staceh, the point is they dont open the emails they get.
How many people in the company is irrelavent because not ONE of them bothers to read the emails. And as for the MODs/Hobbas, i think theyre all automated and the only sentences they can say is "Go to the habbo help tool" And "Its your own fault"

[Noble]

Well considering I haven't contacted Sulake since the Help tool was install I dodn't know about the automated answers.

[Tommy]

No you mean out on the drink ;]

And throwing up into a sink while being filmed.

[Digital]

And throwing up into a sink while being filmed.

Yup :rolleyes:

[Ash♥]

I have looked at it from both dies, it is still Habbo Hotels fault for not bothering to hire more staff to deal with the large amounts of customers.

I agree with everything you have just said. :d