+11REP Phoning Microsoft about a compromised account.

[Recursion]

I doubt it's because it's busy, it's probably a company policy to leave accounts locked for 30 days or something as a security measure.

Probably horrendously wrong but it's plausible.

[Describe]

I doubt it's because it's busy, it's probably a company policy to leave accounts locked for 30 days or something as a security measure.

Probably horrendously wrong but it's plausible.

I could imagine they get a good number of fake recovery calls which they then have to decide upon but I just think thirty days is ridiculous.

They should work it in the order of how many years the user has been associated with his/her LIVE account with those who have been using the service for the longest period jumping to the front of the que.

[GommeInc]

I could imagine they get a good number of fake recovery calls which they then have to decide upon but I just think thirty days is ridiculous.

They should work it in the order of how many years the user has been associated with his/her LIVE account with those who have been using the service for the longest period jumping to the front of the que.

Wouldn't that be unfair for new users? An equal service is better than one that favours customers who have been with a service for longer - but that only works if the service is perfect. 30 days is ridiculous, and there is no excuse for such a long wait. They need to update their service and security settings so you can easily get your account back. Clearly your case is a real one and not a hoax, and I'd hope they have the systems in place to check the activities of accounts and do so quickly. If you've paid for Xbox Live, demand a month free. You wouldn't get such pants service from Nintendo or Sony.

[Describe]

Wouldn't that be unfair for new users? An equal service is better than one that favours customers who have been with a service for longer - but that only works if the service is perfect. 30 days is ridiculous, and there is no excuse for such a long wait. They need to update their service and security settings so you can easily get your account back. Clearly your case is a real one and not a hoax, and I'd hope they have the systems in place to check the activities of accounts and do so quickly. If you've paid for Xbox Live, demand a month free. You wouldn't get such pants service from Nintendo or Sony.

It would be unfair but their service is far from perfect and I feel they need to do something to solve the whole thirty day issue. A month is a ridiculous time to wait for anyone, let alone a customer of three years who has an ongoing live subscription. I'll be seriously annoyed if I get an e-mail telling me they cannot help me.

Hotmail haven't emailed me about the two accounts that were taken neither.

[Describe]

UPDATE: Hotmail emailed me password reset links for both accounts and I was able to reset the password and remove the account '[email protected]' from my email. I'll now recover my gamertag.

[GommeInc]

UPDATE: Hotmail emailed me password reset links for both accounts and I was able to reset the password and remove the account '[email protected]' from my email. I'll now recover my gamertag.

So presumably it's all solved? Not long at all if so