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Results 11 to 20 of 27
  1. #11
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    Andii

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    Quote Originally Posted by Chippiewill View Post
    Sounds like an automated "complaint" response to me.
    thats what ive been thinking for a while lol.

  2. #12
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    Jun 2006
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    dbgtz

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    No offense but the way you complained was more atrocious then what you were complaining about. Also the fact you put "idiot's" sort of contrasts the point you were actually making.

    But yeah they should have used someone who knows English well.

  3. #13
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    Dec 2008
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    Wispur

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    I doubt anything will come of it. That was probably just a standard response, but we'll see I guess.
    Former General Manager
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    I've left, but I still visit sometimes!

  4. #14
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    Quote Originally Posted by dbgtz View Post
    No offense but the way you complained was more atrocious then what you were complaining about. Also the fact you put "idiot's" sort of contrasts the point you were actually making.

    But yeah they should have used someone who knows English well.
    have to agree, if it were i, i would've refused to respond to yr request.

  5. #15
    Join Date
    Aug 2006
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    Red

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    Quote Originally Posted by pasta View Post
    I've no problem with katharine since i've not encountered her yet.. but erick is awful. He seems to be in a 'higher up' customer support role to me, since I was appealing about my perm ban, was getting a lot of replies from Alex I think and she was 1 step away from unbanning me, then he comes in all of a sudden and says no >: (
    Really. I had the opp problem. I appealed my 2 hr ban I got for literally nothing and was getting no where with Erick. I complained and got this response from alex. She seems quite good.

  6. #16
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    Jun 2005
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    Habbo
    Meanies

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    Quote Originally Posted by Red View Post
    Really. I had the opp problem. I appealed my 2 hr ban I got for literally nothing and was getting no where with Erick. I complained and got this response from alex. She seems quite good.
    Yeah Alex is quite good. I've been banned since September, made about 5 help appeals. She was the one who got me the fursthest and actually understood what I was saying, but then once Erick came in the whole appeal came to an end because of what he said.. and he made loads of errors in his typing aswell. I was happy with Alex

    cake


  7. #17
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    Aug 2006
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    Red

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    Ahhh Don't give up! Complain about him. I have heard people say he has been moved so maybe he was on ban appeals and is now on something diff.

  8. #18
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    Oct 2009
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    Yuxin

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    k theyve spammed my emails and you cant reply to them, truely amazing?

    however my boobified acc was unpermed within 12hrs so

  9. #19
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    Oct 2010
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    UK
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    Cromwell

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    gotta love doreen

  10. #20
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    Zak

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    I never use customer support really but i could highlight a part in your sentence Andy that displays bad engawish!

    Doreen's reply was clearly a professional one, is she in charge of those workers like katharina? I'm thinking she should be after reading that.

    They should think about hiring some people on here, they'd even do it for free.

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