I have a really bad problem...please help

[Red]

Well you did because they got access to your account and changed the pw and email. Its yours not habbos fault going to that site. Make a new email and create the ticket there about your account and they will be able to help you.

[benj2350]

85% True Habbo
A bunch of other achievements, all gone, achievement score around 2k, you can even check it yourself, all gone, because some idiot decided to get my details. Been a habbo from around 2008, maybe not on everyday, but still.

If someone steals your password, and changes the email from a different location, and the customer support can obviously check this... but naa, they'd rather not respond to my email about it, I might aswell just stand up and say that there Customer Support is the worst I've come across so far. I may have made a mistake, but this is partly all there fault for not being able to respond, and not helping in any way.

[PiippBB]

85% True Habbo
A bunch of other achievements, all gone, achievement score around 2k, you can even check it yourself, all gone, because some idiot decided to get my details. Been a habbo from around 2008, maybe not on everyday, but still.

If someone steals your password, and changes the email from a different location, and the customer support can obviously check this... but naa, they'd rather not respond to my email about it, I might aswell just stand up and say that there Customer Support is the worst I've come across so far. I may have made a mistake, but this is partly all there fault for not being able to respond, and not helping in any way.

How is it their fault? YOU gave your details out to another site. #1 rule is never ever go on another site and give out your login details. ALWAYS ensure the URL is habbo.com. And they probably haven't responded yet because they've got thousands of emails to reply to. If you give them time I'm sure they will. But it is still not their fault, at all. You need to be more careful in future and think before you click.

[Red]

I just told you how to respond though. Just make a new email and write the ticket there. It's not hard.

[Kushja]

85% True Habbo
A bunch of other achievements, all gone, achievement score around 2k, you can even check it yourself, all gone, because some idiot decided to get my details. Been a habbo from around 2008, maybe not on everyday, but still.

If someone steals your password, and changes the email from a different location, and the customer support can obviously check this... but naa, they'd rather not respond to my email about it, I might aswell just stand up and say that there Customer Support is the worst I've come across so far. I may have made a mistake, but this is partly all there fault for not being able to respond, and not helping in any way.

I will correct you; some idiot gave out his details. To some smart idiot. Some idiot is laughing.
Customer support aren't there to help you immediately, like all situations; they will take their time. Best way, that way.
No need to give other HxF Users a ****storm because of your foolishness.

[Michael]

85% True Habbo
A bunch of other achievements, all gone, achievement score around 2k, you can even check it yourself, all gone, because some idiot decided to get my details. Been a habbo from around 2008, maybe not on everyday, but still.

If someone steals your password, and changes the email from a different location, and the customer support can obviously check this... but naa, they'd rather not respond to my email about it, I might aswell just stand up and say that there Customer Support is the worst I've come across so far. I may have made a mistake, but this is partly all there fault for not being able to respond, and not helping in any way.

Customer Support are not there to help you the second you get hacked, they are not the police - they are customer support. You are a customer, they're not your personal service they have other customers to deal with. The way you come on HabboxForum and treat members in that way is disgusting - we are giving you advice, its the best we can do. We are a forum here, not Habbo customer support number two.

[surferhobbit]

I never gave out my password, the password was secured **** like that
If there customer support cannot do anything, I might aswell get there company sued, this is against the violation of my payment

I think you mis-understand how forms work on websites, so let me try this.

When a form is created for a website, it can have different types, text, textarea (those big boxes, much like the Quick Reply here), password etc. The password type will make your browser show anything you type in that field as *'s, however, depending on the form, the contents of the field is still sent in plain text to wherever it's programmed to go.
Sadly, you when on a site where you entered your password, it doesn't matter if it comes out like *'s @'s #'s or anything, the fact is you still sent it, hence you did give out your password.

Anyway, enough from me.

[mansionangel]

i got the same problem... I don't know how to recover my account...

[Mr.L.Darragh]

Unfortunately you will have to do what has been stated before, just wait for Customer support to respond to your ticket.

The message your referring to, could possibly be the 'Habbo of The Month' scam, where you are directed to another 'Phishing site' that looks like a Habbo link. In an effort to get your password. The site will note down the email and password you have entered into the website, then email it to the hacker, your account will then be taken, along with all your furni. The only way of even getting the account back, is through contacting customer support.

On a plus note, Sulake knows about these, and is working on combatting them.

Warning: Do not visit link in spoiler (on habbo message).

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