New laptop, dead pixel?

[Tomm]

That is up to Amazon, assuming that the laptop does not fall under whatever their dead pixel policy is then they don't have to give you a replacement. However, they do have to give you a refund if you request it.

Could I not just get an exchange?

[Catchy]

They must think I am a right one, I've had so many refunds off Amazon...

[Catchy]

update

I'm truly sorry for the inconvenience caused.

In this situation, We have two options to help you on this issue :

We can either replace the order or issue a refund.

If you wish to have a refund please return the item to us and as soon as we receive the order your refund will automatically be processed.

If in case you wish to have a replacement, Please reply to this email asking for a replacement, so that we can issue a free replacement for the order.

If you have any further questions, please contact us and we will be happy to assist you further.

We look forward to seeing you again.

[mrwoooooooo]

There really is nowhere with better customer support than amazon.

Sent from my GT-I9100 using Tapatalk 2

[efq]

There really is nowhere with better customer support than amazon.

Sent from my GT-I9100 using Tapatalk 2

I was going to say, Amazon and Apple (irrelevant i know! but they're fab!) never ever have let me down when it comes to customer support.

[Catchy]

Yeah I agree amazon are amazing, one of my favs!

[GommeInc]

Now that wasn't difficult was it?
So are you going with the replacement option or a refund?