this has happened to me before and the reason it happened (my own stupid fault) was because someone 'tricked' me into clicking a link and for some reason i clicked run on the pop up and from then i was screwed really. a key logger and a bunch of other nice things was then on my computer and that's how the hacker got me. did you click on anything before? as jake said, if you've purchased credits before and you're able to tell them when and what method that should be more than enough. if they do give your account back they will ask you for an email and they will put your account on it but unfortunately you won't get back other accounts on that id, as the hacker has basically taken it all, unless you make more tickets and go through the same processsorry to hear this has happened to you, it's not nice and i hope you get your account back
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sorry to hear this has happened to you, it's not nice and i hope you get your account back
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