Super hub

[Jack!]

When I got my superhub I had a letter in the box asking me to post back my old modem or pay £99 on my next bill for it, Freepost back.

[xxMATTGxx]

When I got my superhub I had a letter in the box asking me to post back my old modem or pay £99 on my next bill for it, Freepost back.

That's because with Virgin Media they own the equipment. Which is why they normally takee any modems or boxes that are being replaced / no longer used the majority of the time.

[scottish]

That's because with Virgin Media they own the equipment. Which is why they normally takee any modems or boxes that are being replaced / no longer used the majority of the time.

Aren't sky like that too?

idk, last few times boxes have been replaced they left the existing boxes here, then they came to fix a sky box and left a sky+HD box here lol

when i got my sky normal upgraded to sky+ the previous box was left connected (guy from sky put the box on top of the previous one, just switched the phone line connector from old one to new one)

lol

[Swearwolf]

super hubs are good now

[xxMATTGxx]

Aren't sky like that too?

idk, last few times boxes have been replaced they left the existing boxes here, then they came to fix a sky box and left a sky+HD box here lol

when i got my sky normal upgraded to sky+ the previous box was left connected (guy from sky put the box on top of the previous one, just switched the phone line connector from old one to new one)

lol

I've never been with Sky but a few years back I remember that it was mentioned that you "own" the box from them. Do you have to pay for replacing the TV boxes? I'm not sure how they work but I know with VM they own the equipment.

[scottish]

Cause you can switch them to modem only?

---------- Post added 09-12-2012 at 09:57 PM ----------

I've never been with Sky but a few years back I remember that it was mentioned that you "own" the box from them.

Oh, idk i've always got boxes for free except my latest sky+ upgrade which I paid for, main one came free with HD subscription but rest are 10.25 a month + no fee for box.

Ah well, have replaced modems in the past and never been asked to send it back.

Will see I guess

[xxMATTGxx]

Cause you can switch them to modem only?

---------- Post added 09-12-2012 at 09:57 PM ----------



Oh, idk i've always got boxes for free except my latest sky+ upgrade which I paid for, main one came free with HD subscription but rest are 10.25 a month + no fee for box.

Ah well, have replaced modems in the past and never been asked to send it back.

Will see I guess

Maybe they have changed in recent years or I am dreaming of it

[Luke]

We cancelled our subscription and opened a new account to take advantage of 'new customer deals'. The engineer came, fitted a new Sky+HD box, even though there was still the old one plugged in, and then when installing Multiroom in my room, asked if I wanted the old Sky+HD box in my room, and left a brand new standard HD box in the box, just so he can say he's "delivered" it, I don't think they care about the boxes