Internet Help

[Recursion]

@lRhyss; who are you with? If BT drop me a PM, I'll get you sorted out.

If the profile changed and this solved it then it's a problem in the local exchange on the DSLAM, this is something they can fix permanently but ultimately after some trial & error.

The profile is something that specifies certain characteristics on your line, if it can't get a "good enough" quality then it bumps you down and down until it does find one (normally it kicks in during thunderstorms etc) but at a reduced speed.

You have to remember these engineers aren't IT people, they're specifically trained telecoms engineers.

[lRhyss]

@lRhyss; who are you with? If BT drop me a PM, I'll get you sorted out.

If the profile changed and this solved it then it's a problem in the local exchange on the DSLAM, this is something they can fix permanently but ultimately after some trial & error.

The profile is something that specifies certain characteristics on your line, if it can't get a "good enough" quality then it bumps you down and down until it does find one (normally it kicks in during thunderstorms etc) but at a reduced speed.

You have to remember these engineers aren't IT people, they're specifically trained telecoms engineers.

TalkTalk but it's a BT line, if that helps!

Yeah, but we really stiff shouldn't have been charged if that's what it took to fix it should we? Because that's not our fault

[myles]

sorry to hear about this rhys do u want some creds 2 make u feel better?

[Hannah]

Refuse to pay anything to them because of their attitude and false information and if they have an issue with that then to take you to court.