Can/could you deal with angry customers?

[Prosiary]

In the training restaurant I have to work in for my course once a week, I've heard many people complain, even with the carrots not being all the same size, I just end up saying it's a training restaurant for a reason, it's not going to be perfect is it? and they say nothing

[Kellie]

I've had to deal with an angry woman before when I was working on a holiday site. Basically someone didn't give her fresh towels so she went on a mad one at me and my friend who were walking by. It depends how the whole situation plays out. If they're awfully rude I would probably only bite my tongue for so long

[Narnat,]

I work in Pets at home and I get my fair share of customers due to certain policies that we have about pet sales it sometimes does lead to misunderstandings and Some customers can unfortunate become angry! It's just something that you need to take with a pinch of salt

[Richie]

Don't worry, when I had a burger from McDonald's they forgot to put the bottom of the bun on. They chased me trying to tell me.

I don't get too many angry customers, if I do I have the option to push the bell on first aisle or on the till and I'll usually tell management. The angriest one I've ever got was when I refused someone for buying alcohol for her underage son, turns out she's known for shoplifting and so I did the right thing. Forgot the bell was under the till though, so I just shouted management normally.

Lmao did they change your burger in the end

[Samantha]

Lmao did they change your burger in the end

Yeah they did LMAO.

[Meanies]

In my current job all complaints have to go through the manager so it's not too bad, I just listen to what they have to say and see if I can sort it or not, if not then just go find the manager or ring 3 bells and get them to look after it.

My previous job was a different kettle of fish. Had to deal with everything from start to finish, whether it was their stuff not arriving on time, a wrong size being delivered or wrong quantities. Between phone and email there were countless complainers, I much preferred replying to the emails about complaints because you can be more sassy in your responses and most of the time it wasn't our fault anyway they had ordered the wrong size most of the time or the problem was with the delivery company so just had to be the middle man between customer and courier. On the phone could be difficult at times if they said something I had no response to or if they start shouting so I'd often just stay quiet until they had stopped their raging and talk them around in the end. 99% of the time the problem would be solved and they'd end up thanking me and apologising haha. Much prefer dealing with it behind the scenes on phone/email than face to face though.

[Alysha]

I put up a good front, but I don't handle it well behind closed doors.

I was doing the lottery for a customer the other day and she didn't mark what days she wanted it for. She had all different slips she wanted to do, so I thought it was best to make sure if she wanted them all for that night. Apparently I'm stupid and slow and can't handle a simple request, why did they employ such an idiot? THING WAS SHE WANTED THEM ALL FOR DIFFERENT DAYS! I'M NOT A BLOODY MIND READER, but yes, she proceeded to use so much foul language to insult me, so I went as slow as possible, but was as polite as ever.

I hate customer service desk work too. So much. Some woman used a free £5 voucher on a £4.80 shop on the self scans, and started shouting at me because she didn't get change. I wasn't even working on the self scans, we had to get a manager to approve a 20p refund, because she wouldn't stop going on about it; on a voucher that the store issued anyway, she didn't have to pay for that voucher.

I hate people.

[Phil]

Tbh hospitality should be defined as "Working around customers who are in the way to do as much as you can for them and for you to not be appreciated and probably yelled at".

I've dealt with a lot of angry customers in the past and to be honest, I don't have a problem with them. You are the one with all of the information, you are the one who is probably right.