Quick HxHD Question

[Mathew]

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

[CrazyLemurs]

This thread IS to do with the treatment of others when the subjects are not in the room.
I am HxHD staff and I know I have told people to stop being nasty about a friend of mine.
Often, if this is just a minor insult against them I do not take it further as it's not a rule, but I feel hurt that somebody is talking about my friend that way.
However, just because we tell you we'd rather you didn't do that, does NOT mean that we are giving you an official warning. Occasionally, this would be an official warning and you'd be told in the room to stop. Just like others, we have friends we like and should be able to ask a user not to gossip without involving any staff-related protocol.

And on the note of complaints being delivered to the users:
I believe that the person complaining should be told if action has been taken or not, but the action shouldn't be revealed. Sometimes, I've reported someone (necessarily , without knowing whether my complaint was ignored or dealt with seriously. You could have pressed 'send' on the PM and then there is an error and it doesn't send and nobody hears the complaint

[scottish]

This thread IS to do with the treatment of others when the subjects are not in the room.
I am HxHD staff and I know I have told people to stop being nasty about a friend of mine.
Often, if this is just a minor insult against them I do not take it further as it's not a rule, but I feel hurt that somebody is talking about my friend that way.
However, just because we tell you we'd rather you didn't do that, does NOT mean that we are giving you an official warning. Occasionally, this would be an official warning and you'd be told in the room to stop. Just like others, we have friends we like and should be able to ask a user not to gossip without involving any staff-related protocol.

It wasn't specific people, as I said I mentioned people on FB and graham made random comments on them...

I referred to people on my FB by their first name (who might not even know habbo exists?) and calling them fat is kick and warning worthy? It's a bit too far...

[wiktoria]

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

LMFAOOOOOOOOOOOOOOOO i swear down i never sent any of them PMs man (the 1 where i made up loads of screenshots of you saying **** bout people hahahhahaa)

some hxhd staff can be ridiculous sometimes. I've been warned for swearing once and for talking about someone who didn't even play habbo.

[CrazyLemurs]

It wasn't specific people, as I said I mentioned people on FB and graham made random comments on them...

I referred to people on my FB by their first name (who might not even know habbo exists?) and calling them fat is kick and warning worthy? It's a bit too far...

Personally, I don't feel that is worth a warning at all. This person could not be a user in the Help Desk, or Habbo at all and really, that insult isn't extremely offensive

[Grig]

It's a bit of banter and 'fat' doesn't merit a kick at all.

[xxMATTGxx]

I don't see the problem with sharing the 'result' of the investigation or whatever you wish to call the way the complaint is processed.

As the staff are obviously doing something wrong in the first place for you to receive a PM complaining about it so you shouldn't need to cover up anything that happens as a consequence.

and it gives the user who complained no hint that you're actually doing anything, so people may lose confidence in a specific member of staff/management because they're replying saying the issue has been dealt with multiple times and they're not seeing the result of the complaint, people may just think it's the same as habbo moderation where they reply to every complaint with issue has been dealt with when in reality nothing has been done

Gives users more confidence in the management if they know you're (not you specifically but in general management) actually doing something. I know i've stopped sending PM complaints to specific people as I've never seen them do anything that results in punishment of their staff members so if this was introduced then I'd actually see if the management member is actually doing their job and giving appropriate punishment, or if they're ignoring the complaints in which case I could escalate it to a higher member of management to see whats going on

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

I personally think it would be better not to do that because some people will be like "Haha I got you told off" or they would just get annoyed when we don't deal with a certain complaint because we don't feel it needs dealing with. As there is at times complaints that aren't really complaints or not worthy of any action being taken. Instead of telling you what has been done - It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with. I don't think we should start saying what action we have done against the staff member or even go into detail and telling them they have been sent a warning. Information about what action has been taken with any complaints should be kept with the person who is dealing with it, the staff member and the department managers.

------------

In terms of what Graham is talking about and some of the others from the screenshots I have seen it wasn't over a matter that he called someone fat. But I'm not going to deal with that in this thread.

[sex]

@CrazyLemurs; thats the thing, i did get an official warning for it and it resulted in me being kicked.... why is it that senior staff are allowed to have their own version of rules they use for their friends.

[Richie]

It's a bit of banter and 'fat' doesn't merit a kick at all.

Don't be stupid. If one user calls another user fat of course they should be warned. Personally I don't get offended by it as it's only the internet but some people do take it to heart. Similar rules should apply for the helpdesk as they would on the forum, if a user is being insulted and staff don't know if it's in a jokey or not, staff should whisper to the user being targeted and ask if they're offended. Again though, if they openly know it's offending someone they have the right to kick the user.

Who came up with the ridiculous idea of letting users know what happened to the staff they reported? Everyone has the right to reported staff if they feel they're being hard done by but by no means should management be sharing information about what happened to the staff member in question.

[CrazyLemurs]

I don't feel they should have separate rules
I didn't know and I wouldn't advocate the existence of that mentality (big words were the only appropriate ones SOZ)