I think that in a way moderation has improved since the mute, as there are hardly any of those sexual rooms which there were at the time of the mute and before the mute, if you report one the mods will close them now. If you report someone they actually do seem to be banned/muted quickly now, although as people have said moderation is too strict as the Costa Ricans seem to struggle to understand the context. Hardly any cybering goes on now, as most of the sexual keywords/body parts words automatically trigger a message to the moderators. I'd say recently Customer Service has improved, because although it takes longer to get a response the tickets are now being dealt by Sulake's own customer service team (Powertoo, beeches and Eva from .COM.TR.) .
Staff interaction has definitely improved too, I remember during the period of the mute we had no community staff for .COM at all so we weren't informed about the news about the mute.





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