HxHD Trial

[Kyle]

So if it makes so much sense, why not apply it to other departments as well?

The helpdesk is a community department and as such requires the staff to be able to work well with each other and the community. The only restrictions that trialists have are that they can't kick/mute users from the room, everything else is very much available.

I completely agree with applying this to departments that instil trust in their staff to deliver a service to the community and haven't worked with or experienced the individual attempting to return. good suggestion.

[LiquidLuck.]

Would very much like to know how you think being on trial or not is going to affect your ability to perform the role of help desk staff.

It would affect the desire people have to be in it. You are expecting a full role and then they offer you a trial just like everyone who doesn't know what the department proceeds. And don't say it's only me who thinks this way, because that is not true.

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The helpdesk is a community department and as such requires the staff to be able to work well with each other and the community. The only restrictions that trialists have are that they can't kick/mute users from the room, everything else is very much available.

I completely agree with applying this to departments that instil trust in their staff to deliver a service to the community and haven't worked with or experienced the individual attempting to return. good suggestion.

Sure, make it common practice and I will have no reason to complain as like @mdport.; insists in saying, returnees getting a trial now will no longer be ''special treatment''.

[Kyle]

It would affect the desire people have to be in it. You are expecting a full role and then they offer you a trial just like everyone who doesn't know what the department proceeds. And don't say it's only me who thinks this way, because that is not true.

Only if your desire to be in the room stems from power or status. If you want to rejoin the department for genuine reasons like those that you will have put in your original application then it shouldn't - I don't think - bother you to have to let the current veterans get to know you before proceeding back to your full and deserved role.

[LiquidLuck.]

@Kyle; also apparently Hayden did this with events and now it's not done anymore. Guess that means something.

[Kyle]

@Kyle; also apparently Hayden did this with events and now it's not done anymore. Guess that means something.

It means that the events manager after Hayden was familiar with all the staff that were returning so didn't mind letting them return.

[LiquidLuck.]

Only if your desire to be in the room stems from power or status. If you want to rejoin the department for genuine reasons like those that you will have put in your original application then it shouldn't - I don't think - bother you to have to let the current veterans get to know you before proceeding back to your full and deserved role.

One of the reasons I actually gave was because HxHD felt like kind of a home where all of my friends go. Guess it means somewhere I like to be trusted, which wouldn't be the case. Also the current veterans have been in the department for less time than I have, and yes it might have changed some things, but doubted it changed anything that would get old staff confused about it.

Might seem just ****** right now, but as if I'm the only one who would feel and act like this in the same situation. I do want to join the HxHD for the same reasons as I stated in my original application, the HxHD was my reason to join the forum and it is also my favourite department. Or at least it was when I was not treated as the outsider than I am not.

And now taking this away from me. Staff that quit a month ago and now wants to come back, everyone in the HxHD knows them. Is it fair for them to take a trial as well?

[Kyle]

@LiquidLuck.; what do you think about shortening to trial so that it allows all the things I mentioned but gives you the permissions you feel that you deserve just a little bit quicker?

[LiquidLuck.]

It means that the events manager after Hayden was familiar with all the staff that were returning so didn't mind letting them return.

Oh so you're saying some people should be given trials some people should not? It's all about who you know and not what you did when you were in the department?

[Matt]

Charlie was familiar with you and would have let you return because she was more aware of your prior experience and perhaps remembered you from when you were in the department before. The new manager wants to see how you get on behind the desk because he may not remember you or have been in the department at the same time as you. He has therefore has offered you a trial instead of allowing your to return as full staff, so he can see what you're like as staff (seeing as you were off the forum for an extended period of time). I don't see anything wrong with that lol

[Kyle]

The fact is, as sad as it may be - you are an outsider. The current veterans haven't been there long, you're right, but they all completed trials and got to know one another and their surroundings. They don't know you and this is their chance and your opportunity to allow that to happen.

Oh so you're saying some people should be given trials some people should not? It's all about who you know and not what you did when you were in the department?

That's not exactly what I'm saying. I'm saying that trials give management and staff an opportunity to get the measure of users they haven't experienced, regardless of their past contributions. It's different to a normal trial because that's for newer staff to get to grips with the tools at their disposal but it's still something that is quite necessary. Would a 1 week trial suffice, do you think?