Helpdesk feedback

[LiquidLuck.]

When other members were in the department, they said it was focused too much on hours done instead of the actual helping and stuff within the desk. The reports did reflect this somewhat, but luckily Charlie began changing that and did once we had discussed it. I think SOTM this month hasn't been based off of the most hours (which is great), it's more who has shown the greatest improvement, helped throughout the month to a high standard, actually doing the job correctly to the standards in which we aim for.

I guess people matured quickly then, fair enough.

I think the hangout would take people away from the Help Desk and we need to keep having people in the room because if we only have the staff then the room will be dead: people that need help will think it's a crappy help desk because almost no one is in it and staff will not want to be in the room because they have no one to talk to or they will think they can go afk while inside the desk because no one would be watching, which happens less when there are visitors in the room.

Also the oldies in the forum that usually are in the HxHD will most likely not want to change their hangout spot..

[!x!dude!x!2]

Mmm I have to agree with this 100% . I have notice a lot of bullying going on and most staff just space and don't even try to start conversations or even chat. and when they do they talk about how they almost got their hours for the week so they don't have to come back until next week

[LiquidLuck.]

Mmm I have to agree with this 100% . I have notice a lot of bullying going on and most staff just space and don't even try to start conversations or even chat. and when they do they talk about how they almost got their hours for the week so they don't have to come back until next week

LOL always laughed while reading the last sentence because yeah there is always someone who brings the hours they have done into a conversation haha.

[!x!dude!x!2]

LOL always laughed while reading the last sentence because yeah there is always someone who brings the hours they have done into a conversation haha.

I've notice it over the past month that it's mostly all they talk about. that they need like couple more hours to get their mins. It's also a really hot topic on Sundays because they talk about if they are unsure if they can get their 5 hours because of what time it is

[Absently]

I said when I can :rolleyes:

Pretty sure applications for Habbox official rooms are still open... Why not make a hangout and have it Habbox official? Then link to the helpdesk?

Really can't believe no one has done that yet.

what is that? either ive genuinely missed that or it's not really been said about

but yeah kyle i completely agree and i still stick to my point of just turning it into a hub and have people modding it. they seem to be just hiring anybody nowadays

[zebbadi]

Ive noticed a lot of this. Do staff get like feedbacks as silly as it may seem? Telling them how they did on their first week or first hour etc?

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individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

[Kyle]

I have noticed this a lot, that people just go in and do nothing for how many hours than can do in that one day, and being essentially "circlejerks" is just silly, people have problems with just seeing whats on the face of someone or group, and I am going to agree with you on the getting concerned that the minimum is done part, as I only ever saw people (not all but some) only do minimum which is just b.s, I mean they had time when i see them on the FRONT end of the desk, why not thrive to do more hours, I only ever did 20+ hours and once i did 40 something hours as I thought I'd put myself (hours wise) infront of everyone, but it gained me nothing in the long run, maybe a few friendships gained which was always fab .

On the whole, some of this is true, I don't know how to defend something like this as it maybe true.

Don't feel that you must defend it. Feedback is there to improve on, not explain away. If people meet their minimums then that's fine but the problem isn't not doing enough hours, it's people not engaging with people in the hours that are done. I have experience with completing 40 hours or more and can safely say that there is absolutely no reason for it. The room is empty a lot of the time and doing hours for the sole purpose of hitting the top of the leaderboard gets old fast.

Ive noticed a lot of this. Do staff get like feedbacks as silly as it may seem? Telling them how they did on their first week or first hour etc?

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I should hope so but current staff are about as experienced as the trialists so they don't have much to offer in terms of advice imo.

As staff, I do agree with most of the points raised here (Even though (with proof) I am guilty of more than one of these). The main reason I'm staff is because I like to talk to people, make friends (sometimes) and just chat watch... As well as help out when I can. However, the Help desk is really not going anywhere, it's a tradition thing, it's not going to budge, sadly.

Wanting to interact is good. This is what's needed above wanting to help.

[!x!dude!x!2]

individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

Have you ever tried doing undercover work? coming in on a clone and asking them questions to see how they do ? or even asking some one you know to do it ?

[zebbadi]

Have you ever tried doing undercover work? coming in on a clone and asking them questions to see how they do ? or even asking some one you know to do it ?

Nope I haven't, but I know people who have and have imformed me. I have barely been here a month yet so theres still a few more things to do and staff performance is clearly the next step to shape up on.

[!x!dude!x!2]

Nope I haven't, but I know people who have and have imformed me. I have barely been here a month yet so theres still a few more things to do and staff performance is clearly the next step to shape up on.

Instead of 5 hours a day. why not 7? that makes it 1 hour a day. Im pretty sure everyone can do that