Complaints Forum

[Cwmbran]

Yes but it was her own complaint she wasn't trying to intervene on behalf of the other person?
As I said I was talking about written complaints we all know about people ganging up as as crowd to have a go at somebody/something. Totally different scenario. The lesson to be learned I believe is to think about what and where one posts, whether it is a complaint about one action or whether it is a general unhappiness/ disatisfaction about a policy/rule which they would like others views on and post in the correct place. If that happens there should be no need to be able to post in the complaints forum unless you have a complaint.

Its hardly her own complaint when she was complaining and agreeing with something the affects her. I don't understand how you don't see its the same complaint. Yes its the same complaint from two different people but everything was the same. Thats what I've been trying to say in this thread, if I have a complaint which is the same as someone elses complaint and it affects us both why can't I post in that thread other than creating a duplicate of the complaint thread. Which would surely get closed as its the same complaint as one that had just been dealt with.

Yes written complaints are different, and normally only the person making the complaint can see them along with the person dealing with it, in the complaints forum its there for everyone to see. That way everyone that is affected by it is going to have an opinion.

I'm not meaning to be rude but if you come up with another "its not the same complaint" post I'm not even going to waste my time in replying as it just feels like im talking to a parrot that wears an eye patch.

[Catzsy]

Its hardly her own complaint when she was complaining and agreeing with something the affects her. I don't understand how you don't see its the same complaint. Yes its the same complaint from two different people but everything was the same. Thats what I've been trying to say in this thread, if I have a complaint which is the same as someone elses complaint and it affects us both why can't I post in that thread other than creating a duplicate of the complaint thread. Which would surely get closed as its the same complaint as one that had just been dealt with.

Yes written complaints are different, and normally only the person making the complaint can see them along with the person dealing with it, in the complaints forum its there for everyone to see. That way everyone that is affected by it is going to have an opinion.

I'm not meaning to be rude but if you come up with another "its not the same complaint" post I'm not even going to waste my time in replying as it just feels like im talking to a parrot that wears an eye patch.

LOL love the analogy. It is a complaint about the same thing but nevertheless a different complaint. If two people wrote to the gasboard complaining that there meters had been read incorrectly then it would be a complaint about the same thing but not the same complaint.
If you don't get what I am saying probably best to agree to disagree.

[Grig]

I think it is human nature to want to agree on a valid complaint, once it is made. However, I must say that is lucky people can even view that forum, yet alone post. I myself want to post on a few, however, I know it is a complaints forum and I feel strongly on an issue, I will create a thread in feedback.

Each forum serves it's purpose and is there for a reason, complaints have always been formated like this and will I assume continue to be in such a format in the long-run.

[GommeInc]

I quite agree really, I've never understood why the complaints forum isn't private however I believe it was something to due to the reason so everyone could see it and understand the matter rather than a lot of people post similar complaints - quite a grey area I believe.

I think what's important is to highlight the difference between complaints and feedback, yes complaints are a type of feedback however if there is an issue with a service that we provide it will be taken as a complaint and dealt with like a complaint, as Catzsy has said complaints are one-on-one and as Matt said if you agree, either PM the member of management dealing with said complaint or create a new complaint.

If the thread isn't complaining about something specific, i.e. a moderators decision, implementation of certain rules then feedback threads can be posted for discussion - however feedback threads aren't to complain in but to debate opinion. Complaints are to submit a complaint in which you expect a reply from Management and ideally expect a result from that member of Management.

Complaints are a type of feedback, you can gain feedback from complaints. If a member is having an individual issue with Habbox and the service it provides, then it's a one-to-one issue that can be taken privately. At the moment it is just a one-to-one public feedback forum that in many ways involves the whole Habbox community as quite a few complaints aren't explicitly an issue with that member and the service and that member only. You also do not learn much from them as, again, Habbox is a community website and the complaints usually involve issues that would be of interest to the community in general.

If a complaint is made, see how many agree or disagree with it, don't expect members to have to make threads

At the moment the complaints forum isn't being used for the reason you stated last - if a member is having a problem with a member of management, make it private as it becomes a soap opera where you get the member of management having filth thrown at them or vice versa (usually the latter). It does seem a wiser choice to have it open to all members, or remove the whole forum in general as it isn't being used for what it should be - a possible problem with the members themselves and the fact it is, as you said, a place to make individual complaints which do not concern anyone else - because if they did, then anyone should be allowed to argue a point, especially when the excuse "you could always make your own (in feedback or complaints) which doesn't seem at all productive. and many members are far too lazy to make their own threads when there are threads already going.

Also, suggesting a feedback forum exists purely to share opinions is a bit silly - complaints are negative opinions - not all opinions are positive

[---MAD---]

Blame the thread creator, although personally if it's just between one member and the staff it should be hidden. I don't entirely know why you have it viewable to everyone when the only reason for having it that away appears to be public member bashing

The reason it was set up like that is so it doesn't look like Habbox is hiding complaints by moving them to a private forum. It also shows Habbox is open to people complaining and takes criticism seriously and deals with matters appropriately to address any complaints and concerns members have. On top of that, it allows members to see how they are dealt with and how quickly.

[GommeInc]

The reason it was set up like that is so it doesn't look like Habbox is hiding complaints by moving them to a private forum. It also shows Habbox is open to people complaining and takes criticism seriously and deals with matters appropriately to address any complaints and concerns members have. On top of that, it allows members to see how they are dealt with and how quickly.

So a feedback forum but only one person moaning on behalf of a couple of hundred people? You could have complaints in the feedback forum, just don't move them. You'd get far better feedback worth something if you can get people contributing to "complaint" threads. The sub-forums are okay, but the main forum just seems like a wasted space for potentially decent topics of feedback:

Runescape Feedback somehow turned into a "complaint" thread - http://www.habboxforum.com/showthrea...=684134&page=2

Infact, going through them a lot of them seem to be "Habbox Queries" which should go in this forum, in the first sub-forum:

Someone not getting VIP for a competition they won, not a complaint a query - http://www.habboxforum.com/showthread.php?t=683348
Someone didn't get their rep points, again a query - http://www.habboxforum.com/showthread.php?t=683121
Someone didn't get their prize, again another query - http://www.habboxforum.com/showthread.php?t=683098
Possibly the only complaint, though anyone can reply to that and it'd be suitable for all to reply to, see if they have experienced a lack of staff (therefore more viable feedback, not one persons word) - http://www.habboxforum.com/showthread.php?t=683681
Someone didn't get their staff permissions removed, not a complaint - a query. Infact, shouldn't this guy of been told who his manager was? This just suggests staff are not told anything to be honest - http://www.habboxforum.com/showthread.php?t=683771

I could go on and on and on about the Complaints Queries Forum but I'd probably die of exhaustion. It just seems to be a wasted forum for queries :/

[nvrspk4]

The Complaints Forum was initially created because members could email complaints to management but that wasn't checked very often. As MAD said, we also wanted people to be aware that we weren't "hiding" complaints, and also to show that we actively responded to, and if necessary dealt with them. This has the effect of encouraging more people to speak up if they have an issue.

What purpose does it serve? Well, first of all it can be used for more individual issues, yes like prizes and other things like that. Often it's used when a number of people could provide a response, or because the person that provides a response normally isn't responding. Those are just two examples, though. Other than that, there isn't a great line between Complaints and Feedback, but it's to the moderators to decide (though the policy I followed and it seems that Matt and Oli follow is for the most part allowing the members to self-regulate where they want to post and for the most part leaving it where they choose.)

What is the difference between the two forums? I'd say mostly the type of discussion you want to have. Simply put, feedback discussions have a tendency to spiral off or to become vitriolic. If you want to have a frank discussion on the issues with guaranteed replies from General Management, the Complaints forum is the place to go. If you're upset with an issue but only really think that the General Management can address the issue, then you might post it in Complaints. Complaints is a section for a more straightforward and to-the-point discussion without pages of obscuring and nonfactual posts. Do a lot of the posts in Feedback verge on complaints? Yes, sometimes, and when they go too far towards the Complaints idea it may be moved there, but for the most part it's a member decision on what kind of discussion they're seeking.

That's what I think about it anyway.

[GommeInc]

The Complaints Forum was initially created because members could email complaints to management but that wasn't checked very often. As MAD said, we also wanted people to be aware that we weren't "hiding" complaints, and also to show that we actively responded to, and if necessary dealt with them. This has the effect of encouraging more people to speak up if they have an issue.

Nearly all of them are queries. Complaints don't exist in that forum. If they were complaints, they wouldn't be written out as a question - HUGE difference.

What purpose does it serve? Well, first of all it can be used for more individual issues, yes like prizes and other things like that. Often it's used when a number of people could provide a response, or because the person that provides a response normally isn't responding. Those are just two examples, though. Other than that, there isn't a great line between Complaints and Feedback, but it's to the moderators to decide (though the policy I followed and it seems that Matt and Oli follow is for the most part allowing the members to self-regulate where they want to post and for the most part leaving it where they choose.)

No, they're queries. Asking why you haven't received your VIP is a query - posing a question to receive a response. A complaint is literally "I HAVE NOT RECEIVED MY VIP WHEN I WAS TOLD TO, I WANT DISCIPLINARY ACTION". A query is "I appear to have not/I haven't received my VIP for a competition I won a few weeks ago, when will this be?" This could be done through a PM (which would actually make management useful, accountable and personable), or through the "Questions/Queries about Habbox" forum which is where these "complaints" should go. Besides, last time I checked, complaints are private - if you complain about McDonalds you send a form in. The idea it should be public is silly, when as we all know by now, the "complaints" in that "complaints" forum are in actual fact queries. It seems a wiser idea to remove the parent forum (where the open complaints are) and leave the two private forums where you complain about a member of staff and abuse in place.

What is the difference between the two forums? I'd say mostly the type of discussion you want to have. Simply put, feedback discussions have a tendency to spiral off or to become vitriolic. If you want to have a frank discussion on the issues with guaranteed replies from General Management, the Complaints forum is the place to go. If you're upset with an issue but only really think that the General Management can address the issue, then you might post it in Complaints. Complaints is a section for a more straightforward and to-the-point discussion without pages of obscuring and nonfactual posts. Do a lot of the posts in Feedback verge on complaints? Yes, sometimes, and when they go too far towards the Complaints idea it may be moved there, but for the most part it's a member decision on what kind of discussion they're seeking.

That's what I think about it anyway.

Not usually, and if they do they're easy to follow. If a member of management can't read a thread they should be fired, locked up in a box and chucked out to sea for incompetence, especially when most of the time the threads are filled with usual feedback. The complaints forum isn't the place to go for a one-on-one place to discuss things because, as stated, it's being used as an exact copy of the "Ask a Habbox Staff Member" and "Questions/Queries about Habbox" forums, the complaints forum is exactly the same as these two, with a name that doesn't go with the use. And complaints in feedback threads should not be moved to the complaints forum, as I keep stating, if there is a huge problem with something, the more complaints make the reason of the original complaint more valid and a reason for action to be taken - they are essential feedback

[Catzsy]

Nearly all of them are queries. Complaints don't exist in that forum. If they were complaints, they wouldn't be written out as a question - HUGE difference.


No, they're queries. Asking why you haven't received your VIP is a query - posing a question to receive a response. A complaint is literally "I HAVE NOT RECEIVED MY VIP WHEN I WAS TOLD TO, I WANT DISCIPLINARY ACTION". A query is "I appear to have not/I haven't received my VIP for a competition I won a few weeks ago, when will this be?" This could be done through a PM (which would actually make management useful, accountable and personable), or through the "Questions/Queries about Habbox" forum which is where these "complaints" should go. Besides, last time I checked, complaints are private - if you complain about McDonalds you send a form in. The idea it should be public is silly, when as we all know by now, the "complaints" in that "complaints" forum are in actual fact queries. It seems a wiser idea to remove the parent forum (where the open complaints are) and leave the two private forums where you complain about a member of staff and abuse in place.


Not usually, and if they do they're easy to follow. If a member of management can't read a thread they should be fired, locked up in a box and chucked out to sea for incompetence, especially when most of the time the threads are filled with usual feedback. The complaints forum isn't the place to go for a one-on-one place to discuss things because, as stated, it's being used as an exact copy of the "Ask a Habbox Staff Member" and "Questions/Queries about Habbox" forums, the complaints forum is exactly the same as these two, with a name that doesn't go with the use. And complaints in feedback threads should not be moved to the complaints forum, as I keep stating, if there is a huge problem with something, the more complaints make the reason of the original complaint more valid and a reason for action to be taken - they are essential feedback

I can't remember the last time I removed or saw a thread moved from Feedback to the Complaints forum so I don't think that is the issue. He wants the complaints forum opened up so anybody can add their views. Essentially therefore I agree with you if there is a complaint about a single issue it can be resolved in the complaints forum but if somebody wants to file a feedback thread on a wider issue then they can. The runescape complaint was filed in the Runescape forum and was a specific complaint about a thread being removed not a thread about the implications of the Runecape T&Cs. Perhaps members should think about whether it is a complaint about a single issue or feedback and post them in the right place or ask for guidence if they are not sure?

[GommeInc]

I can't remember the last time I removed or saw a thread moved from Feedback to the Complaints forum so I don't think that is the issue. He wants the complaints forum opened up so anybody can add their views.

Me or someone else? I think the forum should be removed, it's purpose doesn't exist as it does exactly what the Queries/Questions forum should be - and in some cases, is - doing. With the forum closed you'd get more activity in this forum, and any boring queries sent off to the queries forum. I honestly do not see why the complaints forum exists, when there are literally no complaints and the style they're written in is exactly the same as the feedback forum and the queries forum, except you lack any real feedback and what the community want to say.