Quick HxHD Question

[sex]

Don't be stupid. If one user calls another user fat of course they should be warned. Personally I don't get offended by it as it's only the internet but some people do take it to heart. Similar rules should apply for the helpdesk as they would on the forum, if a user is being insulted and staff don't know if it's in a jokey or not, staff should whisper to the user being targeted and ask if they're offended.

Ironic that you think people who call others fat should be warned yet you were abusing a trailist about a disability a few days and you think thats ok?

[Richie]

Ironic that you think people who call others fat should be warned yet you were abusing a trailist about a disability a few days and you think thats ok?

I never said it was okay, lol. I got told off by kirst and apologised to captainace so yeah I did get warned.

[Jurv]

if someone is saying something rude about someone from habbo(x) then they should receive a warning. and it shouldn't matter if they're in the room or not. they shouldn't be acting like that in the help desk anyway. however, if the person in question is talking about someone they know in real life then it's not so much of a problem as long as they're not going over the top and breaking any rules. as long as it's not offending anyone and no one has reported it to the staff then no, warnings shouldn't be given out and people shouldn't be kicked from the room.

i would find it hilarious if someone got kicked from the room because they called someone fat (from facebook). i know that's probably not the case as matt's said but if it was then surely everyone who calls adele fat or a whale should be kicked too? :¬:

[sex]

if someone is saying something rude about someone from habbo(x) then they should receive a warning. and it shouldn't matter if they're in the room or not. they shouldn't be acting like that in the help desk anyway. however, if the person in question is talking about someone they know in real life then it's not so much of a problem as long as they're not going over the top and breaking any rules. as long as it's not offending anyone and no one has reported it to the staff then no, warnings shouldn't be given out and people shouldn't be kicked from the room.

i would find it hilarious if someone got kicked from the room because they called someone fat (from facebook). i know that's probably not the case as matt's said but if it was then surely everyone who calls adele fat or a whale should be kicked too? :¬:

Thats not the case but it's what started it all. This is the second time this user has warned me for using this word, its like she shes a vampire and this word is holy water!!!

[Kyle]

So you got warned and kicked just for calling somebody fat who doesn't use habbo? I know some of the staff are pretty incompetent but I don't believe that lol

Rules do need to be elucidated a little though to avoid this kind of mistake in the future. Perhaps "don't be rude" would suffice?

[scottish]

I personally think it would be better not to do that because some people will be like "Haha I got you told off" or they would just get annoyed when we don't deal with a certain complaint because we don't feel it needs dealing with. As there is at times complaints that aren't really complaints or not worthy of any action being taken. Instead of telling you what has been done - It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with. I don't think we should start saying what action we have done against the staff member or even go into detail and telling them they have been sent a warning. Information about what action has been taken with any complaints should be kept with the person who is dealing with it, the staff member and the department managers.

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In terms of what Graham is talking about and some of the others from the screenshots I have seen it wasn't over a matter that he called someone fat. But I'm not going to deal with that in this thread.

If you don't think something warrants a complaint then telling the member will sort this, as they'll understand it wasn't as serious as they thought it was, or they'll explain to you why they thought it was worthy of a complaint, as they may have missed something and not fully explained it originally, and you telling them it's not worthy of a complaint will bring more information to the situation allowing you to see it how they do and why they did complain.

So instead of saying 'Ok we'll look into it' when in all honestly you will do nothing is just lying to the person who complained and would be better to be honest surely?

Users will feel as if management are actually taking their complaints on board if they get a reply as to what happened, instead of a reply saying we'll look into this several times, seeing nothing changing and the staff members continuing to do the exact same thing, and resulting in the members having no confidence in the managers/managements ability to do their job. It also means that the managers will be dealing with complaints properly instead of just passing them saying yeh thanks we'll look into it and do nothing as they don't wish to punish their staff members.

[sex]

So you got warned and kicked just for calling somebody fat who doesn't use habbo? I know some of the staff are pretty incompetent but I don't believe that lol

Rules do need to be elucidated a little though to avoid this kind of mistake in the future. Perhaps "don't be rude" would suffice?

never once said thats all i did. this thread is about staff warning users for something which isnt even a rule. or should i just say 1/2 people lol

[xxMATTGxx]

If you don't think something warrants a complaint then telling the member will sort this, as they'll understand it wasn't as serious as they thought it was, or they'll explain to you why they thought it was worthy of a complaint, as they may have missed something and not fully explained it originally, and you telling them it's not worthy of a complaint will bring more information to the situation allowing you to see it how they do and why they did complain.

So instead of saying 'Ok we'll look into it' when in all honestly you will do nothing is just lying to the person who complained and would be better to be honest surely?

Users will feel as if management are actually taking their complaints on board if they get a reply as to what happened, instead of a reply saying we'll look into this several times, seeing nothing changing and the staff members continuing to do the exact same thing, and resulting in the members having no confidence in the managers/managements ability to do their job. It also means that the managers will be dealing with complaints properly instead of just passing them saying yeh thanks we'll look into it and do nothing as they don't wish to punish their staff members.

If the complaint isn't valid or nothing will be done about it then yes it may be nice saying "Thanks for the complaint but we don't feel this is blah blah blah" - If that would make people who send in these complaints more happy. I should have made it a little bit clearer that "Ok we'll look into it and will get it sorted" to the complaints that will be dealt with because it is an actual real complaint.

But I don't wish for us to start telling users on what sort of action we have given to the staff member.

[Chippiewill]

It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with.

Perhaps this could be looked into with the forum report button..

[xxMATTGxx]

Perhaps this could be looked into with the forum report button..

Well if they are like your bug reports than I don't blame them!