Unprofessional Moderation

[Dinosaurawrr]

If i knew how much Matt meant to you i would not have said all those nasty things about him!!!

right course ya woudent

[H0BJ0B]

This thread's first post was flawed in that it was too vague. In order to make an accusation, you need to explain it and then provide evidence. There was no evidence provided with this, and only presented later, with which one case was issued. I believe every member has the right to state something they see wrong with Habbox, and management will WELCOME such posts. However, to claim something without proof, or to post something which needn't be up for discussion, just a polite reminder, isn't right. Sending a PM to Matt would have been sufficient so he could simply post in the Moderator Staff's forum about the issue. One problem doesn't make someone or something unprofessional.

The amount of staff getting themselves involved in this thread is unbelievable. What's even more ludicrous is the amount of staff being rude in this thread. I am not going to single out anybody, and thus won't provide evidence as I have just stated one should; however, being sarcastic to a member who may be being rude to you or stating a fault with Habbox, or rebutting what has been said in a biased manner is WRONG.

Looking through the thread, I see only one or two staff members who answered Mint's argument/query politely and correctly, as a staff member representing Habbo's BIGGEST and BEST fansite should.

Many of you need to take a step back, and look at what you're doing. If someone spoke to you in your manner, NO MATTER WHAT HAD BEEN SAID TO YOU, would you appreciate it? For many of you, I can and WILL answer that for you - no. Pick up your game. If you were under my command, I would send you a serious warning about your posts - and that's about three, four, possibly five of you.

Again, I believe every member has a say in THEIR forum.

But I also believe staff members should hold back on commenting unless it's to do with them, or they have something positive to say. Personally, I am quite saddened that the level of staffing has drooped to this standard.

Good night.

[Kardan]

Right. It's pretty obvious that the moderation needs vastly improving as of late, but we've had about 4 threads like this in a week? MG can't improve things over night, so everyone just hold your bloody horses.

[RandomManJay]

He's already stressed to us how important it is for us to straighten up our act so hopefully things will get better within the next week or two.

[Catzsy]

Right what the hell is wrong with management? People complain... rather than acknowledging their complaints they tell them they're on the "bandwagon". I think that's rude and demeaning and shouldn't be posted, certainly not by senior members. It's an opinion, it's not a nice opinion thus shouldn't be posted.

People are saying "that's just one example..." Right, so if there is one or two examples in every single complaints thread regarding moderation that's more than enough posts to show that change has to introduced. The moderation team isn't up to scratch I think this is widely known. The super moderators (not including Robbie!) quite simply aren't up to scratch. I suggest that a long hard look is done by the Forum Manager and some truths realised.

Jake, Mint was posting a thread about not removing edits. It is not demeaning to suggest that he is jumping on the bandwagon it is my opinion which he or you can agree with or not and I am not going to complain if there is a disagreement.

It is not a big issue relating to general standard - it is just an error that happens occasionally when a mod is busy and has been happening since I joined the forum so it is not symptomatic of the present moderation. The mods are not robots and therefore cannot be expected to perform 100% without error. This is easily dealt with by reporting the post.
Also in the poll what you are saying is not really evidenced. The vast majority of the forum voted that the moderation was average or better. There is always room for improvement and I believe that you have been listened to and the appropriate action taken.

I can speak for most people "hun" with what i posted. I would probably consider your opinion if you used some of the forums other than staff forums because i never see you post and therefor think you have no idea what the moderation is like, and the mods dont deal with you because your staff. And i never said Matt was so bad.. read? i said he is good sometimes

and the only reason you picked mine is because i was attacking your precious Mattgarner If it was only sarcasm why remove it?

Sorry I cannot take the remark in bold seriously - who are most people and how many are you talking for? Also Ben has his own mind and can post what he likes - agree or disagree with me that's up to him. Because you have never seen Ben post mean that he has no idea what moderation is like?
Perhaps he just does not use the same forums as you:S I can also disagree with you when I say that you do not actually know enough about what Matt does or does not do to make an informed opinion either. He is a very good Forum Manager with whom the majority of forum members have no issue with otherwise they would be posting here. He is flexible and open minded to problems & change and will openly consider complaints. Just because he does not agree with everbody's opinions does not make him a bad manager. In fact if he did agree with everybody he would be a bad manager.

It's just that people are not risking anything because of the way a certain moderator was was (editing every little thing and infracting for the most stupidest ******* things ever!!) and now everyone has left and if they do come on they dont post, even though the mod is not in the department anymore

Why be vague here? If you are accusing an ex-mod of doing of this - provide the evidence and complain otherwise it looks like you are complaining for the sake of it. Who is everybody? I only know of one who doesn't post much anymore and one who is banned. Everyone else seems to be pretty much present and correct.

[Hecktix]

Right. It's pretty obvious that the moderation needs vastly improving as of late, but we've had about 4 threads like this in a week? MG can't improve things over night, so everyone just hold your bloody horses.

Kardan is right here.
I know MG is working on something for all moderators and im pretty sure it'll help all of us improve.

A couple of us, including myself got lost in a lot of these complaints and forgot what moderation was truly about.

Following some words from Catzsy this has changed. Moderation has recently become harsh and in some areas picky. This includes my moderation. However after talking to Matt, Catzsy and other of my fellow moderators I can promise members that MattGarner is creating new policies for moderation which will ensure we rise to our best again.

One thing I can guaruntee is fair and leniant moderation in the sports section. I removed the stickied thread earlier tonight and can say that members are free to communicate within that forum how they want to providing they stick by the general forum rules - like everywhere else on the forum.

I for one am a big fan of MattGarner's, not cause he's my manager or because i'm looking for something but because under MattGarner more positive things have happened to this forum than under any previous forum manager.

Here at Habbox we are a community. We must not forget this. Staff must not be seen as to be above normal members and we should all have equal respect for eachother.

Support TEAM GARNER and together we can succeed at being a community. It'd really help if we had your support.

[H0BJ0B]

Also Ben has his own mind and can post what he likes - agree or disagree with me that's up to him. Because you have never seen Ben post mean that he has no idea what moderation is like?

I don't see how this is correct. I am not having a 'stab' at anyone in this post, and my contributions to this thread are regarding the replies more than the topic I know, however Ben is a staff member. Ben's a manager. Ben does NOT have the right to state what he pleases in public, no matter whether he likes it or not. Staff are supposed to BACK all of Habbox's decisions (at least in public), no matter what they think.

If I was managing director of Aggy's Cleaning Services, and a customer and I were discussing a complaint they had in the middle of a conference with other staff members, a staff member would not be allowed to disagree with something I had said to the customer. They ESPECIALLY wouldn't be allowed if they weren't replying from the department the complaint was about.

Very well, HabboxForum is for everyone to enjoy, but it can be enjoyed without staff members opposing things reinforced by their superiors. There is such thing as a chain of command.

Again, Ben - I wasn't complaining about you, and Catzy, I'm not 'stabbing' you. However, staff members don't have the right to state what they like and be rude to the community. They are nothing without the community also.

Regarding Matt, I couldn't agree more. He, from what I can see, seems like a cool-headed, excellent manager, and seems to be taking the complaints and ideas from everyone. I'm sure he's overworked with the amount of complaints he gets, and something complaining in a POSITIVE manner would help him a lot.

invincible, that last one was a nice post.

[Catzsy]

I don't see how this is correct. I am not having a 'stab' at anyone in this post, and my contributions to this thread are regarding the replies more than the topic I know, however Ben is a staff member. Ben's a manager. Ben does NOT have the right to state what he pleases in public, no matter whether he likes it or not. Staff are supposed to BACK all of Habbox's decisions (at least in public), no matter what they think.

If I was managing director of Aggy's Cleaning Services, and a customer and I were discussing a complaint they had in the middle of a conference with other staff members, a staff member would not be allowed to disagree with something I had said to the customer. They ESPECIALLY wouldn't be allowed if they weren't replying from the department the complaint was about.

Very well, HabboxForum is for everyone to enjoy, but it can be enjoyed without staff members opposing things reinforced by their superiors. There is such thing as a chain of command.

Again, Ben - I wasn't complaining about you, and Catzy, I'm not 'stabbing' you. However, staff members don't have the right to state what they like and be rude to the community. They are nothing without the community also.

Regarding Matt, I couldn't agree more. He, from what I can see, seems like a cool-headed, excellent manager, and seems to be taking the complaints and ideas from everyone. I'm sure he's overworked with the amount of complaints he gets, and something complaining in a POSITIVE manner would help him a lot.

invincible, that last one was a nice post.

Actually Staff are allowed to have a personal view and express an opinion on anything - they don't have to agree with Habbox Policy but they do have to abide by the rules both forum and staff but apart from that they are entitled to their opinion. This forum was built on members & staff having the right to an opinion - it's not the army and nowhere can I see in this thread where either Ben or I have been rude to anybody. :S

[H0BJ0B]

I won't quote the staff forum's thread regarding rules due to it being against the rules, however the rules clearly state that a member shouldn't criticise another staff member, be it telling them they've broken a rule or disagreeing with them - which is what you said Ben was allowed to do.

I agree completely - staff are allowed to have a personal view and opinion - but they're not allowed to express it for public view if it undermines something another staff member of higher authority has said.

My post did not state Ben or yourself had been rude (despite having a different opinion on this), however I was posting stating that he isn't allowed to contradict what a higher ranking member has said. As stated at the start of my post, I was referring to your post, not this thread.

Again, I do not want to criticise anything you're saying here, and I respect your replies. I feel it would be best to perhaps remove our posts here and continue this elsewhere, due to the fact that this shows no teamwork within the staffing team whatsoever - which I completely understand.

[Hecktix]

You two swallowed up ma dramatic post with all your off topic shinanigans

Lets get back to discussing the moderation eh??

Kardan is right here.
I know MG is working on something for all moderators and im pretty sure it'll help all of us improve.

A couple of us, including myself got lost in a lot of these complaints and forgot what moderation was truly about.

Following some words from Catzsy this has changed. Moderation has recently become harsh and in some areas picky. This includes my moderation. However after talking to Matt, Catzsy and other of my fellow moderators I can promise members that MattGarner is creating new policies for moderation which will ensure we rise to our best again.

One thing I can guaruntee is fair and leniant moderation in the sports section. I removed the stickied thread earlier tonight and can say that members are free to communicate within that forum how they want to providing they stick by the general forum rules - like everywhere else on the forum.

I for one am a big fan of MattGarner's, not cause he's my manager or because i'm looking for something but because under MattGarner more positive things have happened to this forum than under any previous forum manager.

Here at Habbox we are a community. We must not forget this. Staff must not be seen as to be above normal members and we should all have equal respect for eachother.

Support TEAM GARNER and together we can succeed at being a community. It'd really help if we had your support.

w