how rude is this

[Logandyer45]

Why didn't she use a capital S?

Was thinkin same thing. She should use CAPITAL LETTERS.

That is a pathetic response.

Instead of being offensive and rude to users they should simply forward the ticket to a customer service staff who CAN answer it and include a comment at the bottom correcting the ticket type for future enquires.
Jesus christ Sulake, hire me to train your moderators. Clearly the monkeys you have at the moment are not up to par.

Agree

Obviously didn't want to help you haha, she could have at least referred you to someone else or say she's handing it over to someone who can help with your issues.

Agree

Wow, that is extremely rude. I'm not impressed at all.

Agree Drew.

[Landon]

This is a bit old, I just have to quote. Please report it to Saluke. They will take care of it.
That is very disrespectful to a member.