Helpdesk feedback

[Brad]

This time around for me in the Help Desk I hope to fulfill the requests of the habbos, I know that there was some needed changes, and I hope that we, as a Help Desk team, can strive to achieve what people want to see.

[Kyle]

Having them post more around the forum too would be nice to see

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

[Brad]

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

There's definitely places of improvement in the Help Desk. I totally see it. I don't know how long it will take but I guess taking all necessary strides to do so is always better than not trying at all.

I enjoy reading these feedback threads because it makes me set a standard for myself as to how I should be approaching my positions.

[!x!dude!x!2]

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

Maybe!!! just maybe! when some one walks in they can greet them also. I know some staff do it already. but it would be nice to walk in to hxhd and have like 3 staff members behind the desk say "Hey Nick!" "Hi !x!dude!x!2" just something along those lines would make me feel really welcome

[LiquidLuck.]

and consequently less staff applying

hours already feel like a chore to the majority. make them engage with their job rather than piling on more pointless requirements imo. less about being behind the desk, more about getting involved.

I agree with this but over the last year, events moved the minimum from 2 to 3, plus hosts have to give their own furni away, and the department is still full so I don't think the reason people do not apply is for the amount of hours requested because people who applied usually spent a ridiculous amount of time online so 7 hours in the HxHD is an easy thing to do.

Having them post more around the forum too would be nice to see

This was tried and asked for on feedback and I remember doing competitions to see if we could get them posting in the spam thread to get used to posting and still some would not post around the forum for the whole month! Not taking it out of porpotion I remember someone who was a HxHD staff posted 1 time in 1 month..

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

Bring back @Ms.Aquamarine; is my suggestion. **** rl, Rosy, you're missed and needed lol

Maybe!!! just maybe! when some one walks in they can greet them also. I know some staff do it already. but it would be nice to walk in to hxhd and have like 3 staff members behind the desk say "Hey Nick!" "Hi !x!dude!x!2" just something along those lines would make me feel really welcome

Another thing that was tried and for a couple of weeks it worked, seniors asked their group and gave the example, but quickly no one cared anymore. This is actually very important imo as it shows that we are friendly so if they have a question they should not fear to approach us and it can also be the start of a great conversation and a good friendship.

[Sian]

It's definitely a case of quality over quantity right now, I think Sammy made a mistake hiring so many trialists at once last month, it might be an idea to take on like 5 trialists so they can be given some proper training and helped to be eased into the community (if needed), and our senior staff really need to engage with this more.

As for the poor use of the warning system, I've mentioned in conversation before, about doing monthly training on it, in a private room with some of our most frequent visitors so we can all learn from each other the best way to cope.

And also, saying hi and asking how each person in there is such a simple step to rectifying a problem or two.

[wordofwisdom]

Kyle;

thanks for backing me up on the bullying that transpired last week

- - - Updated - - -

LOL OMG AT WHAT I SAID TO GRANT.....

it wasn't even funny to be honest

[Kardan]

This seems like an appropriate place to talk about recent SNQ's.

First of all, 2 weeks back we had a new member of HxHD host a SNQ. The issue here was that he had never attended a SNQ in his life. So he had read up on it, and thought he knew what he was doing, but he didn't. He thought each person could only answer once, and that everyone that answers gets entered into the draw, the quiz took *ages* - but after we had told him how to run it, he was fine, and he took all the criticism very well indeed, and I hope he gets to host again now that he knows what he's doing.

New staff members shouldn't get put into this situation, it should be a requirement that if you wish to host a SNQ, you should first attend a SNQ so you can see it first hand and learn.

Secondly, are question checks still happening? Last week we had the two classic questions (When did Habbo(x) open?), not usually an issue but they come up about each and every week, and once again, there was a question with an error (I said the incorrect and correct answer first, so it didn't matter much).
@zebbadi;

[Evanora]

hahaahaa loool pmsl

Edited by Calum0812 (Forum Super Moderator): Please don't post pointlessly, thanks!

[Inseriousity.]

Well the function of the help desk is to help people. For most Habbox members, it's a lounge/hangout and it'll stay that way but for those who aren't members (and these are the people we need to be attracting), it's got a function and a purpose. That's why it's important these things are fully covered.

Firstly, the trolls appear to have taken over the help desk. There have always been what we may call "untouchables" in there: people who could break the rules and not get punished for it mainly because they were seen as popular and staff feared the backlash. I think it's why management in this case has to show backbone and lead the way. Show staff there is nothing to be afraid of. Naturally, things will slip through the net, it's not Alcatraz but if people are going into the help desk and looking around at who's in there first to determine how much bullying they might have to put up with, it's a clear sign the help desk is breeding a negative, destructive atmosphere.

Then there's games. I think Roxy was probably the best manager at this but HxHD appear to do the same community event over and over (the whole 4 minigames in 1 routine, great once or twice, but every single year...). Expand, move into different events. We've got SNQ but maybe there are other ideas that the help desk can get involved with.