RE: Help Desk

[Showder]

To be honest , its what you really think of the staff , not what they really are. So why rant?
Staffs are meant to be helpful and friendly at any point but not to be too strict. Ya'll don't really know me but I think that being TOO strict is too much , depending on the attitude. But on Steph , I think she's alright. Maybe its the rules that you don't like. Just follow it?

[lawrawrrr]

Can I just say, how are all these non hxhd staff saying that Steph's a good manager and commenting on the rules when they obviously don't know? Just my two cents.


Although I do think Steph's doing a good job.

[AgnesIO]

Time for my two cents..

With all due respect, and I don't know what Steph is doing, nor how she is doing in her new role. So please don't hate on me for this, since I am basing this post on the resignations alone.

There must be a reason a number of staff have resigned at once, and I am not accepting the "it is summer" response. Nothing changes if that excuse is used "its the holidays", then "its exams" then "it is almost exams" - the only realistic excuse there is it is exams. During the summer people have more time, that is when the staffing roles should boom. Again, I have no idea how Steph (whoever that is) is doing, but there is no point defending that staff are resigning for a reason. So why not, instead of this thread, private message all the staff who have resigned and ask for an HONEST reason on why they have resigned. If they all have a similar reason which is to do with the department, then use the reasons to improve it.

Now I know a department shouldn't be lax - but at the same time the staff are completely voluntary.. so remember that although they should be expected to help (as that is what they applied to do), they should also be able to have a laugh - within reason.

Perhaps to lighten the moods, every staff member who has done a certain amount of work be entered in to a weekly/monthly raffle? Or have entire staff games - like where a few people from each department compete against other departments? Staff can watch if they do not wish to compete etc..

Then staff may be more motivated to stay, as although yeah they should enjoy doing what they have applied for, give them something else.

But yeah, my two cents..

[Suspective]

Time for my two cents..

With all due respect, and I don't know what Steph is doing, nor how she is doing in her new role. So please don't hate on me for this, since I am basing this post on the resignations alone.

There must be a reason a number of staff have resigned at once, and I am not accepting the "it is summer" response. Nothing changes if that excuse is used "its the holidays", then "its exams" then "it is almost exams" - the only realistic excuse there is it is exams. During the summer people have more time, that is when the staffing roles should boom. Again, I have no idea how Steph (whoever that is) is doing, but there is no point defending that staff are resigning for a reason. So why not, instead of this thread, private message all the staff who have resigned and ask for an HONEST reason on why they have resigned. If they all have a similar reason which is to do with the department, then use the reasons to improve it.

Now I know a department shouldn't be lax - but at the same time the staff are completely voluntary.. so remember that although they should be expected to help (as that is what they applied to do), they should also be able to have a laugh - within reason.

Perhaps to lighten the moods, every staff member who has done a certain amount of work be entered in to a weekly/monthly raffle? Or have entire staff games - like where a few people from each department compete against other departments? Staff can watch if they do not wish to compete etc..

Then staff may be more motivated to stay, as although yeah they should enjoy doing what they have applied for, give them something else.

But yeah, my two cents..

Recently much more activities have been brought in for staff, and there is SOTM, Staff-only tournaments, competitions and similar initiatives. So I don't really think that is a reason or even an excuse.

Applications have opened and I overheard there has already been over 21 applications. It seems as the department is popular, and there is a lot of Habbo members who are interested in becoming staff. I don't really think its a big deal that a few staff have resigned. I'm sure that the new staff, will have time to get used to the way the department is run and easily become accustomed to the current procedure - as they wouldn't of known the previous way it was run.

Staff do leave departments, when management change. Especially if they have a close bond with the Manager and have worked with them in the past.

[Stephen]

the manager must be crap

fire her and bring oli back :boohoo:

[RealClifford]

Okay guys, here is my two cents. Take it, Like it, hate it. It's my opinion so leave it as that. An Opinion..

Steph is a damn good manager, who actually expects her workers to WORK.. Which makes sense, what use is a worker who doesn't work?
I believe Steph is pushing the department to thrive in the area of being active and actually providing a good service that is of the highest quality possible.

On the note of workers resigning, I do NOT believe that their reasons behind leaving NEED to be disclosed as there may be private reasoning lying behind different resignations and that is between teh staff and the management team and no one else. If a memebr of staff resigns, they should be farewelled and wished well in future endeavors and left at that. Questioning authority and reasonings behind such issues only causes the collapse of a beuatiful structure that is Habbox and it's management.

This is purely my opinion, so don't rage on my opinion or rant. Thank You.
- Clifford

[iJess]

If she was "crap", then everyone would have resigned. Different managers have different techniques on how to run the help desk, and some people like it, and maybe some people don't. Staff members who resigned with a different manager have returned. I don't deny that Steph is strict, but at least she keeps the place in order. It's better being strict that having Help desk staff running the place riot. I'd love to work there, it looks great tbh. Everyone has their own opinion, and this is mine.

[Stephen]

Okay guys, here is my two cents. Take it, Like it, hate it. It's my opinion so leave it as that. An Opinion..

Steph is a damn good manager, who actually expects her workers to WORK.. Which makes sense, what use is a worker who doesn't work?
I believe Steph is pushing the department to thrive in the area of being active and actually providing a good service that is of the highest quality possible.

On the note of workers resigning, I do NOT believe that their reasons behind leaving NEED to be disclosed as there may be private reasoning lying behind different resignations and that is between teh staff and the management team and no one else. If a memebr of staff resigns, they should be farewelled and wished well in future endeavors and left at that. Questioning authority and reasonings behind such issues only causes the collapse of a beuatiful structure that is Habbox and it's management.

This is purely my opinion, so don't rage on my opinion or rant. Thank You.
- Clifford

WORKERS? If someone called me a worker for being hxhd staff I'd virtually smack them in the face. I thought hxhd involved enjoying habbo as you normally do while helping habbos at the same time. Not actually classing it as a full on job

[=Lizzy]

This thread has made me laugh since my last post, and that's because if you see now people are returning. This must mean Steph is going a good job ( Which she is) Changes take time to do, and some people didn't like the rules but actually the rules are fantastic and are much nicer than what they used to be. Everyone deserves a chance so I don't see how some people resigning makes Steph a bad manager. Get to know the girl and spend time in the HxHD and you will see she's amazing and all the HxHD staff respect her for the rules she has changed.

If was was too harsh/rules were mean, then why are people returning.............

[RealClifford]

WORKERS? If someone called me a worker for being hxhd staff I'd virtually smack them in the face. I thought hxhd involved enjoying habbo as you normally do while helping habbos at the same time. Not actually classing it as a full on job

HxHD staff are hired yes?
Hiring someone generally means they are hired to do what? hired.. to WORK.. Helping habbo's and moderating the room is work, and if you aren't doing your job then you are NOT working..
I'm not getting into an argument but you need to learn to concept of helping people..