Quick HxHD Question

[Samantha]

Just a note to Martin's point
"get round to it"
Surely if there has to be time for moderation to get round to moderating, you need more staff, no? Not saying you're incompetent or anything , but it's nice to have such a core department as moderation running quickly without having to "get round to it".


I'm currently on my iPhone if you are seeing this message! I cannot participate in spam wars xx

When I report a post in the morning it doesn't get sorted until that evening usually even though some i think need sorting sooner. This is due to having two super moderators that have school and work during the day, it's clear that's one of the reasons as I wasn't waiting half as long when chris was here due to his Times at college. I don't think a bigger workforce is needed but if we forget which posts we reported we wont see if it's dealt with. I'd prefer to have a moderator on during the day but as its summer i think activty will increase.

With hxhd I have been warned just for swearing and I've always know that if its directed at no one then it's not rude nor bullying. If people spam it then it's spam,most of habbo know wha swearing is thus cant really warn much can you.

I wouldn't be offended by fat, well due to me knowing imnot etc but if its aimed at no one its not really offensive

[nvrspk4]

Then why don't complaints get an appropriate response...

i.e. if you just gave them a PM reminder of what to do, if you gave them dept. warning or what...

Then people will know that the staff are actually being told off/facing consequences for their actions instead of as what we see at the moment and nothing is done.

it would be nice to just be told what is being done with the complaint though

I don't see the problem with sharing the 'result' of the investigation or whatever you wish to call the way the complaint is processed.

As the staff are obviously doing something wrong in the first place for you to receive a PM complaining about it so you shouldn't need to cover up anything that happens as a consequence.

and it gives the user who complained no hint that you're actually doing anything, so people may lose confidence in a specific member of staff/management because they're replying saying the issue has been dealt with multiple times and they're not seeing the result of the complaint, people may just think it's the same as habbo moderation where they reply to every complaint with issue has been dealt with when in reality nothing has been done

Gives users more confidence in the management if they know you're (not you specifically but in general management) actually doing something. I know i've stopped sending PM complaints to specific people as I've never seen them do anything that results in punishment of their staff members so if this was introduced then I'd actually see if the management member is actually doing their job and giving appropriate punishment, or if they're ignoring the complaints in which case I could escalate it to a higher member of management to see whats going on

Habbox has never revealed the consequences of staff discipline, including the longstanding Habbox policy that management will never discuss ban reasons or dismissal reasons privacy. It's part of the underlying philosophy that sierk felt strongly about and instilled in the staff that everyone has the right to their own privacy.

I don't see why a user or staff member needs to know what happened to the staffer, because at that point it seems like it becomes a certain degree of personal animus. You've reported it, management has seen it and has agreed to address it. The only valid argument I could see would be management replying explaining why a certain action is not actually breaking the rules, just so that user knows what does and does not break the rules / staff conduct protocol. Other than that, "It will be dealt with" seems perfectly adequate to me.



As far as post reports, at one point there was a way post reports were all put in ModCP which SMods could access, you could go straight to the post and enter a reply into the box itself (usually just "Sorted!") If I reported a post and didn't see an edit 24 hours later, and I believed the post should have been reprimanded, I could PM a Super Moderator to see why it didn't break the rules. If I cared enough, I would follow up. I think it's entirely valid for the onus there to be on me given that there is a huge volume of reported posts.

[scottish]

Habbox has never revealed the consequences of staff discipline, including the longstanding Habbox policy that management will never discuss ban reasons or dismissal reasons privacy. It's part of the underlying philosophy that sierk felt strongly about and instilled in the staff that everyone has the right to their own privacy.

I don't see why a user or staff member needs to know what happened to the staffer, because at that point it seems like it becomes a certain degree of personal animus. You've reported it, management has seen it and has agreed to address it. The only valid argument I could see would be management replying explaining why a certain action is not actually breaking the rules, just so that user knows what does and does not break the rules / staff conduct protocol. Other than that, "It will be dealt with" seems perfectly adequate to me.



As far as post reports, at one point there was a way post reports were all put in ModCP which SMods could access, you could go straight to the post and enter a reply into the box itself (usually just "Sorted!") If I reported a post and didn't see an edit 24 hours later, and I believed the post should have been reprimanded, I could PM a Super Moderator to see why it didn't break the rules. If I cared enough, I would follow up. I think it's entirely valid for the onus there to be on me given that there is a huge volume of reported posts.

It's not adequate when you complain about something 5 months ago and 2 days ago the exact same issue is still occurring when I've had several responses from management saying it'll be looked in to though

The way it currently works is pretty much like Habbos automated moderator replys, 'Thanks i'll be looked into' and in both cases nothing happens.

The reply doesn't exactly need to be specific and say yes this is what I've PMed them and given them a dept. warning or something but along the lines of "I've discussed it with them" or something would be a lot more useful knowing that the staff haven't completely ignored your complaint and actually followed through with their usual promise of looking into it.

[sex]

i just remembered when i kept reporting a certain super moderator when mattg was the forum manager i said to him "i bet you wont even do anything" and to prove me wrong he included me in the recipients of the PM along with the super mod getting in trouble for acting against me multiple times when they should't have so it has been done before.

ANYWAYS. i hate all your guts for turning my thread from a hxhd rule on habbo to something on the forum!!! :@

[Chippiewill]

When I report a post in the morning it doesn't get sorted until that evening usually even though some i think need sorting sooner.

I've had reports take nearly two days to get sorted in the past.

What I really don't get is why only SMods can deal with them, surely a normal mod can deal with the ones in their section.

[FlyingJesus]

Something good must have been done, HxHD is really quiet today...

[Samantha]

I've had reports take nearly two days to get sorted in the past.

What I really don't get is why only SMods can deal with them, surely a normal mod can deal with the ones in their section.

I got told they can they deal with it if they swap it (without a SMods say so) but sometimes they don't even bother looking as I've seen a few that are easily spottable etc.