Helpdesk feedback

[Mark]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

[Samantha]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi; (as well as @Cassiieee; and @CrazyLemurs could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness; I agree with you too, refreshers work wonders!

[IzzyUhh]

individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

Yh I think they actually really help staff so yeah it may be a good idea! Yay

Sent from my GT-I9505 using Tapatalk

[Inseriousity.]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi; (as well as @Cassiieee; and @CrazyLemurs could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness; I agree with you too, refreshers work wonders!

I made Rosy implement that to try encourage a wider range of people to take part instead of having the same host every week. Has it been abandoned.

[Samantha]

I made Rosy implement that to try encourage a wider range of people to take part instead of having the same host every week. Has it been abandoned.

I haven't seen it done in ages, apart from Easter for the Eggathalon.

[zebbadi]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi; (as well as @Cassiieee; and @CrazyLemurs could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness; I agree with you too, refreshers work wonders!

I did mention on one of my weekly leader boards about a help guide book and is something we will defiantly look into. This could also be a project the seniors could work on with the HxHD staff.

[Absently]

I just think right now the help desk has gone crazy with trying to gain as many staff as possible at the one time and hiring whoever. When I was staff we actually had to discuss who we thought would be good or bad and give points (no clue if this is still the case). You didn't get hired unless you were actually were seen in the help desk and staff knew you. It really shouldn't be quantity over quality. I've not really noticed the sleeping, but it's obviously and issue. I have noticed them not paying attention and just blatantly ignoring people, surely you should be jumping at the chance of someone asking for help? If you're not interested in helping people, then why are you becoming staff? Is it really that important for you to have some sort of staff title?

The fact that staff members don't know answers is ridiculous and the excuse of them being new is NOT an excuse. If you do not know the information then it's really simple you should NOT be staff! Just the other day when I asked for help about the iPad app I was first given the excuse that they didn't have an iPad and couldn't know. After pushing them for an answer they actually found out for me, but that exactly wasn't with ease... (also got a pretty rude reply from an ex-help desk staff telling me to google my problem instead..) Why are staff not trying to find out about new things happening on habbo? It is their job and what people will be coming to ask about. I understand doing a guide, but at the same time why do we need to spoon feed them? The actual point of becoming help desk staff is because you're already aware of the answers... Not because you joined habbo a few months ago, found a fansite and saw that the only applications open are help desk staff.

There is literally no interaction with staff at all. Why are they sitting there in silence when there is people in the desk? Speak out, have conversations with random members that walk into the room. If you're too shy to do that then you really shouldn't be staff once again. Last week the room was pretty empty bar a few staff members behind the desk and another infront, they were having a conversation and I attempted to join in but was just blatantly ignored and I felt really unwanted. When I was staff as soon as someone walked in the room that I didn't recognise I'd immediately give a hello and try chat away to them and make them feel welcome in the room.

They could do random events that are linked in a tele in the help desk to gain minutes (if the likes of hxl can do it surely hxhd should be able to as well?) I think it'd be something nice and help the help desk members get to know the community instead of having their own mini groups that they stick to.

I do still stick to my idea of changing the help desk in some sort of chill room because honestly it doesn't seem like the help desk staff really care anymore and doesn't seem to be improving currently. We could use moderators in the room and that would be their job and we don't need that many. If you had the world 'help' in the tags then you'd still get the new habbo's searching help and seeing that that particular room is popular and would end up coming. Having a chill room would bring in new members that are more likely to stay than the person running in and asking for help then quickly leaving. We all see how popular those chat rooms and the likes of 18+ are and that why I believe a chat room would work well.

[zebbadi]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

What makes you think I don't care? I do care, I am trying to improve things, it takes time I have only been manager almost a month.

[CrazyLemurs]

Hi, mr outspoken here ready to contribute.
I'm staff (now senior woo) and have been for a long time, and I've seen things change a bit.
Problem I think screams at me from an intradepartmental angle is how nice managers and seniors have been expected to be to regular staff in reports/warnings etc. Part of my dismissal notice referred to my 'negative attitude', but for the past couple of months of Empired and Sloths' management people were scored 8/10 for doing just 10% more than the MINIMUM and not getting a warning. Surely average performance deserves an average score; I hope now sammy and cassie will both agree that staff do not need to be pandered to to make them stay in the department.

(ps will finish this when I get home in 5 mins)


I'm currently on my iPhone if you are seeing this message. Pretend like you care xx

[zebbadi]

Hi, mr outspoken here ready to contribute.
I'm staff (now senior woo) and have been for a long time, and I've seen things change a bit.
Problem I think screams at me from an intradepartmental angle is how nice managers and seniors have been expected to be to regular staff in reports/warnings etc. Part of my dismissal notice referred to my 'negative attitude', but for the past couple of months of Empired and Sloths' management people were scored 8/10 for doing just 10% more than the MINIMUM and not getting a warning. Surely average performance deserves an average score; I hope now sammy and cassie will both agree that staff do not need to be pandered to to make them stay in the department.

(ps will finish this when I get home in 5 mins)


I'm currently on my iPhone if you are seeing this message. Pretend like you care xx

I totally agree with you Alex. I am sure next month you will score your team, your way!