HxhD..

[Immenseman]

No but I can expect them to be there in prime hours on week day nights.

[scottish]

yes you can as theres 16 staff, surely one can be on at each point during prime times for the UK

Staff being on at 1AM and such is no use as hardly anyone is on then, but they should deffo be on at for example 4-8, you have 16 staff you can't tell me you can't be able to get atleast one on at them times, hell there should be about 4 on at them times ;l

[Alkaz]

Sometimes people use clones, then people will jump to the conclusion that 'oh thats one of _____'s clones stop testing staff' which is completely stupid imho

Also just becuase a member has been on habbo for 5+ years doesn't mean they don't need help, they may have just rejoined and need help with the new client.

Even at that, testing staff should be fine imho, as managers are supposed to hire people who are capable of helping and if you can't help a random member 'testing' you (which should have been done before you were hired via interview but none of the current staff had an interview) then what are the chances you can help someone else

When I said to people about 5+ years I meant people who have been on for a long time, like yourself, Joe and Jake. You all have clearly been online for a LONG time and know the silly questions you ask. We generally know when people 'actually' need help and those people get the help they need.

Also, I think that the people who have been hired under dogboy123 have all had interviews and the majority of other staff including myself were interviewed before we got trials. Even with 'testing' staff, you cant go through every possible scenario so there will always be some questions staff cant answer. What I was getting at is when people purposly ask questions just to get on peoples nerves.

[leah]

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them

bet you do though.

I was in there at half 5 on sunday and there was no staff in there, Xoim was in about 4ish but had to go and the desk had about 3 people in it.

[scottish]

from what im aware only current trialists had an interview as everyone before that was recommended and didn't recieve trials afaik

[Alkaz]

Well, some members of staff would have had interviews under other managers.

[scottish]

An interview 4 years ago isn't really helping now as new client most stuff have changed

[Alkaz]

I had an interview almost three years ago, I dont really remember what was in it but it made me aware that I need to know how most things work. Three years on and I know about changes etc like most staff do.

[Grig]

Yes, activity has slipped slightly. The only time I see a modest amount of people in nowadays is when there is a DJ partying in there.

On another note, yes you cannot expect all staff to be ther 24/7, but I think during weekly night staff can have slots where they are in during an hour or so etc. as it is important that at least between 4-7/8 pm or so there are staff. Now thinking about it, it really isn't 'too' much as it is only 3/4 hours of at least one staff member there on weekday nights. Do the maths and with 16 staff it shouldn't be too hard. Hopefully, this will be adressed because the desk was doing well even a month ago.

[scottish]

yeh so whats so wrong with people testing you if you know most stuff?