What is the point in hxhd when...

[FlyingJesus]

Check me out I'm hated by complete strangers

Back on topic, thought it was odd yesterday when I went on for snq and there was someone asking genuine questions just before it was due to start, then when it got to 7pm there were staff members telling the host to ignore the girl asking questions and put her on mute so that the quiz could start. Is this normal practice for a help desk?

[Mark]

This. There's been a few times when I'm in there that people are being rude to someone and the staff do literally nothing.. I also agree with the community side too, most staff go in there to meet their minimums and never actually speak to any new users or even anyone thats in the room surely if HxHD is a community based department they should really be communicating with not only new users but existing users also..

Correct me if I'm wrong but do the mods not get told to post around the forum etc on top of their moderating duties? Surely this should apply to HxHD about engaging in and creating conversation within the room, on top of their 'helping' duties?

[Kyle]

Perhaps it is time for adifferent form of tracking staff than hours behind the desk if they aren't actually helping people.

[despect]

Correct me if I'm wrong but do the mods not get told to post around the forum etc on top of their moderating duties? Surely this should apply to HxHD about engaging in and creating conversation within the room, on top of their 'helping' duties?

I wouldn't say its a requirement but it is definitely something they encourage .

[Mark]

I wouldn't say its a requirement but it is definitely something they encourage .

It looks as if HxHD staff aren't encouraged to do a lot nowadays. We all hated HotelUser back in the day as a manager but he got good results lol, if only this was adopted by the current manager/s.

[Samantha]

Check me out I'm hated by complete strangers

Back on topic, thought it was odd yesterday when I went on for snq and there was someone asking genuine questions just before it was due to start, then when it got to 7pm there were staff members telling the host to ignore the girl asking questions and put her on mute so that the quiz could start. Is this normal practice for a help desk?

That shouldn't be happening at all. If there's someone asking for help then you help them, it shouldn't deter them from the quiz that much either. In fact, it'd probably help the quiz (doing their normal/primary role of helping) as the questions will take longer and it might actually last a hour.

Staff shouldn't be saying mute her though, were they Help Desk Staff or something else?

[lemons]

agreed