Helpdesk feedback

[Kyle]

@Samanfa; hosting snq has been given an extra hour to the host's time since forever. dual hosting would split the time but i suggested that each host was given full amount in my last feedback thread. has it now been abolished completely wat

i don't think snq hosting is the main priority to drive hxhd forward. there are other issues that should be tackled first. interaction and friendliness and keeping regular visitors entertained.

[LiquidLuck.]

We aren't asking how many geniuses it takes to host an SNQ... The end fact is this: Most new staff and even some current staff absolutely fail at hosting it. They should be trained, perhaps by having a senior or manager the first time they host it. More than the first time if needed.

What do you mean when you say the fail at hosting? Like which part do they fail at: is it because the questions are crap or because they do not give the point to the first right answer or because they don't keep track of the points?

[Lewis]

What do you mean when you say the fail at hosting? Like which part do they fail at: is it because the questions are crap or because they do not give the point to the first right answer or because they don't keep track of the points?

Some hosts don't even know how to host it, such as the rules of the quiz, despite its simplicity. The hosts get questions wrong and paste them wrong, sometimes pasting the answer. Some hosts take five minutes per question.

Alongside that, questions don't actually seem to get checked by seniors/management... Or not properly, anyway.

[LiquidLuck.]

Some hosts don't even know how to host it, such as the rules of the quiz, despite its simplicity. The hosts get questions wrong and paste them wrong, sometimes pasting the answer. Some hosts take five minutes per question.

Alongside that, questions don't actually seem to get checked by seniors/management... Or not properly, anyway.

Pasting the answers? I think that that's not even lack of train, it's just stupid. And anyway it's a question of getting used to it. If you screw up one question, you'll be more careful the next time. And when you say they get questions wrong then that's the fault of the management that doesn't change or correct their questions.
@CrazyLemurs; do people still have to send their SNQ questions to (A)GMs aswell?

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.

[Danny]

I see i've been guilty of certain things here, which I'll admit is not acceptable. On the last screenshot where I was telling somebody to shh, I think there actually was a reason like they were annoying somebody within the help desk but I could of handled it in a better way. I'll also admit I find it difficult to interact or get involved with people but I will make sure I say hello when people enter the room.

I also do see when i'm not actually active [not sitting behind the desk] somebody will say something which could be taken the wrong way [I seem frequently guilty of this] and I will say something like not be rude, to get back "I was only joking". When I see something after coming back from AFK, it's difficult for me to judge what is harmless banter and when somebody is actually dishing out abuse. The response that I get back from people in these situations make me think twice when I see comments. I am still relatively new to the help desk and I am learning peoples clones and who gets along with who and who doesn't like each other, but i'm not picking on anybody, if I see something that seems to be abuse I will just say "Try not to be rude, please". If i'm in the wrong I will apologise and hope not to alienate the users of the room.

On the subject of not knowing things, again Habbo still seems a little confusing to me at times, which isn't great in somebody working in the help desk, but I do usually strive to gain the knowledge for the person, so that I will know for future reference aswell.

SNQ, I have hosted 2 or 3 times now and I do try and pull questions from various different sources so that I attempt to not repeat questions that are frequently used, however it is pure accidental if I do pick the same questions - But for my self I tend to keep a record of questions i've used before and therefore avoid repeating ones i've done previously. I personally would perhaps like some more themed SNQ like when I did the Eurovision questions and I will aim to host a SNQ during the World Cup and try convince Sammy to let me use atleast 10 World Cup related questions [If you don't want this genuinely, tell me and I will drop the idea immediately.]
Hosts have actually been hard to find as far as i'm aware for which reasons I don't know. You DO still get time added on for hosting [30mins] and another 30mins added if you write the questions yourself, which completes an hour of the minimum 5 hours.

I'm not sure the minimum should be raised to 7 just yet but I see habbo being more active during the summer and so will Habbox so I don't see 6 being hard to complete. I have been guilty of going "My hours are almost done", which again I'll admit is probably not great to share with the room, but in my defense, weekends are honestly the only time I get to go on Habbo at all, otherwise I would be way above the minimums. It may get better soon as I intend to get the internet installed into my flat once i've worked out whether or not I can actually afford it [heres hoping] with my wages coming in from my job. But having said that, my hours are usually atleast 6 hours or more so above the minimum and not usually dead on.

I wish we would be allowed to post the Weekly leaderboards publically but that would probably lead to a caution/warning because I think it would be great for you guys to see who actually does put the most effort in and who does not. But i'm probably alone in wanting that.

I will take on board the feedback here and I as an individual will aim to vastly improve my performance as a Help Desk staff.

Pasting the answers? I think that that's not even lack of train, it's just stupid. And anyway it's a question of getting used to it. If you screw up one question, you'll be more careful the next time. And when you say they get questions wrong then that's the fault of the management that doesn't change or correct their questions.
@CrazyLemurs; do people still have to send their SNQ questions to (a)GMs aswell?

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.

[Sian]

Certain staff members (the newer ones) are not happy to take our advice, they only seem to like the seniors @Ozzinator;. Attitudes need to be looked at!

[LiquidLuck.]

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.

Certain staff members (the newer ones) are not happy to take our advice, they only seem to like the seniors @Ozzinator;. Attitudes need to be looked at!

This always happens, guys. New staff only listens to seniors and management, they feel like normal staff isn't anyone to give them advise, has happened to me aswell and will keep happening.

- - - Updated - - -
@Ozzinator; @Wispur; @xxMATTGxx;

When Red was still Assistant HxHD Manager they introduced the themed SNQ right? It was like once a month and a different theme every time. What happened to that?

[Kyle]

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.

Only way to realise when people are joking is to get to know them and that isn't really happening. Completely agreed on the SNQ front, it's definitely not the huge problem people always make it out to be in feedback, I'd much rather we tackle actual issues rather than if a host gets a question wrong.

I see i've been guilty of certain things here, which I'll admit is not acceptable. On the last screenshot where I was telling somebody to shh, I think there actually was a reason like they were annoying somebody within the help desk but I could of handled it in a better way. I'll also admit I find it difficult to interact or get involved with people but I will make sure I say hello when people enter the room.

I also do see when i'm not actually active [not sitting behind the desk] somebody will say something which could be taken the wrong way [I seem frequently guilty of this] and I will say something like not be rude, to get back "I was only joking". When I see something after coming back from AFK, it's difficult for me to judge what is harmless banter and when somebody is actually dishing out abuse. The response that I get back from people in these situations make me think twice when I see comments. I am still relatively new to the help desk and I am learning peoples clones and who gets along with who and who doesn't like each other, but i'm not picking on anybody, if I see something that seems to be abuse I will just say "Try not to be rude, please". If i'm in the wrong I will apologise and hope not to alienate the users of the room.

On the subject of not knowing things, again Habbo still seems a little confusing to me at times, which isn't great in somebody working in the help desk, but I do usually strive to gain the knowledge for the person, so that I will know for future reference aswell.

SNQ, I have hosted 2 or 3 times now and I do try and pull questions from various different sources so that I attempt to not repeat questions that are frequently used, however it is pure accidental if I do pick the same questions - But for my self I tend to keep a record of questions i've used before and therefore avoid repeating ones i've done previously. I personally would perhaps like some more themed SNQ like when I did the Eurovision questions and I will aim to host a SNQ during the World Cup and try convince Sammy to let me use atleast 10 World Cup related questions [If you don't want this genuinely, tell me and I will drop the idea immediately.]
Hosts have actually been hard to find as far as i'm aware for which reasons I don't know. You DO still get time added on for hosting [30mins] and another 30mins added if you write the questions yourself, which completes an hour of the minimum 5 hours.

I'm not sure the minimum should be raised to 7 just yet but I see habbo being more active during the summer and so will Habbox so I don't see 6 being hard to complete. I have been guilty of going "My hours are almost done", which again I'll admit is probably not great to share with the room, but in my defense, weekends are honestly the only time I get to go on Habbo at all, otherwise I would be way above the minimums. It may get better soon as I intend to get the internet installed into my flat once i've worked out whether or not I can actually afford it [heres hoping] with my wages coming in from my job. But having said that, my hours are usually atleast 6 hours or more so above the minimum and not usually dead on.

I wish we would be allowed to post the Weekly leaderboards publically but that would probably lead to a caution/warning because I think it would be great for you guys to see who actually does put the most effort in and who does not. But i'm probably alone in wanting that.

I will take on board the feedback here and I as an individual will aim to vastly improve my performance as a Help Desk staff

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.

Firstly I want to say that the shh thing was a joke and she commented because your habbo looked like it was telling her to shh when it was drinking cola


For what it's worth I have noticed that when you're in the helpdesk you're one of the better staff. You took a lot on the chin as a trialist and have really hardened up and seem to know what's what. Once people can realise the difference between banter and full on aggressive targeting and bullying then I feel that staff and visitors will be able to to understand eachother, play along and be a bit less cold to one another.

Themed SNQs are good. If habbox or habbo is doing an event then staff should take notice and incorporate questions that relate so as to reward those that keep up with the latest news and events and don't just crawl out of their cave solely to participate in the quiz. During the olympics for example I hosted the quiz with shockwave and wrote questions that related to the the olympics, its history and even some very tenuous links like "chemical symbol for gold/silver/copper".

Show Hide

1. What is the official song of the 2012 olympics? ~~~ survival
2. What is 3x12+5? ~~~ 41
3. What is the furni motto of the Holiday Romance? ~~~ Peep through and smile!
4. How many gold medals did Australia win at the Beijing olympics 2008? ~~~ 14
5. Who wrote the novel 'Animal Farm? ~~~ George Orwell
6. Name two help desk staff that have already passed their trial ~~~ Can give any two names from staff list, excluding newest trialists.
7. How many brains does a baby human have? ~~~ 1
8. What is currently the most expensive item on sale in the catalogue? ~~~ Habbo-lympix Cauldron
9. Who was known as the "Little Brown Saint? ~~~ (Mahatma) Gandhi. ['gandhi' alone is acceptable]
10. How much is the Habbo-lympix hurdle in the catalogue? ~~~ 4c
11. What are the two official languages of the olympics? ~~~ French and English
12. What are the chemical symbols for GOLD, SILVER and COPPER? ~~~ Au, Ag, Cu
13. Which athlete has won the most olympic medals? ~~~ Michael Phelps
14. Who recently became Habbox Forum Manager? ~~~ Martin/Bolt660
15. What's the capital of Qatar? ~~~ Doha
16. How many years are in an olympiad? ~~~ 4
17. Which furni has the motto 'An elusive beauty.'? ~~~ Exotic Butterfly
18. Who sings Brokenhearted? ~~~ Karmin
19. How many stump chairs are there in the room? ~~~ 26
20. Name two forum mods. Super mods don't count! ~~~ Oleh./Oleh , Skynus/Sky , Matts/

10 world cup questions are fine so long as they aren't all literally WORLD CUP related. football and basic trivia is cool too. reward habbox members by asking questions about habbox (not just its history) too.

If minimums were ever raised I would expect more interaction based incentives for gaining hours rather than just sitting behind desk.

[LiquidLuck.]

Some of the old HxHD staff help me out here or even the current HxHD staff check the really old HxHD forum posts because I'm sure this was a thing!

If I'm not mistaken it was ages ago but there was a thing where each week the HxHD staff had a task. Tasks like ''meet someone new'' or ''dress the whole week as someone who visits the HxHD'' or even ''help 5 people and screenshot it''. Then they had to post about it in the thread of that week.

I pitched this idea when I was staff but don't even remember how it went. This would be a nice way to get staff to be more friendly with visitors, mainly the make a new friend one. I met lots of people by standing behind the desk, all you need is a ''hello, how are you?'' line and most likely the conversation will flow from that.

[Red]

Some of the old HxHD staff help me out here or even the current HxHD staff check the really old HxHD forum posts because I'm sure this was a thing!

If I'm not mistaken it was ages ago but there was a thing where each week the HxHD staff had a task. Tasks like ''meet someone new'' or ''dress the whole week as someone who visits the HxHD'' or even ''help 5 people and screenshot it''. Then they had to post about it in the thread of that week.

I pitched this idea when I was staff but don't even remember how it went. This would be a nice way to get staff to be more friendly with visitors, mainly the make a new friend one. I met lots of people by standing behind the desk, all you need is a ''hello, how are you?'' line and most likely the conversation will flow from that.

The themed SNQs we never got round to doing. As far as I can remember it was going to be like a last week of the month thing and if it was disney for eg we would have prizes for dressing up and we were going to see if we could involve the radio too. We had planned staff tasks and I am sure there will be a thread with loads of ideas for it in the senior section. Really shouldn't be too much bother to introduce since most of the work was done.