Helpdesk feedback

[LiquidLuck.]

The themed SNQs we never got round to doing. As far as I can remember it was going to be like a last week of the month thing and if it was disney for eg we would have prizes for dressing up and we were going to see if we could involve the radio too. We had planned staff tasks and I am sure there will be a thread with loads of ideas for it in the senior section. Really shouldn't be too much bother to introduce since most of the work was done.

Exactly. So many new ideas were brought up around the time I got senior. We had the SNQ raffle that apparently Empired didn't know we had a thread for it, themed SNQ and I remember the amount of ideas that we pitched to Rosy were giant, some possible others just brain storming. It's not all there, if there are new ideas then that's great but no one is doing it so they should use the ones that are already there.

Also if any HxHD reads this, what I used to do is storm the HxHD forums from it's very beginning and see what was done back then. Many of my suggestions were from there, and some were done so you might view it in a different way and get new ideas from it and also see what didn't work out.

Also if the staff needs to post more around the forum, do what Ekelektra did and offer rewards for most posts over x time. She did it for the spam thread because staff need to interact with each other too, but since the main thing right now is for them to interact with other users, do a whole forum posting competition, something like that. It's a start and from it you can see who is actually commited to the role and who isn't.

[rnix]

The HxHD deparment has changed so much over the years. Back a few years ago staff actually took the job to help people, now it seems people want the job to chat to their friends and look "cool" behind the desk, not even helping anyone.

The staff you currently have (mostly) are rude to most people. Ignorant to the people who want help (which is rare) uneducated about anything about habbo/habbox.

We all know that the Helpdesk department probably isnt one of the most needed departments but its the biggest community one so I can see why it's still here.

[TheJokerEffect]

The HxHD deparment has changed so much over the years. Back a few years ago staff actually took the job to help people, now it seems people want the job to chat to their friends and look "cool" behind the desk, not even helping anyone.

The staff you currently have (mostly) are rude to most people. Ignorant to the people who want help (which is rare) uneducated about anything about habbo/habbox.

We all know that the Helpdesk department probably isnt one of the most needed departments but its the biggest community one so I can see why it's still here.

I have to agree with some points here, some (not most) are uneducated about Habbox and Habbo, I actually cannot believe people got in if they are that uneducated. We do learn over time new things about Habbo/Habbox that we wouldn't have known before, I do notice some people "rude" and not answering peoples questions, I wouldn't know how to help in a way that'll make an impact as i'm not a very creative person but maybe one day things will be as people have put "like the old days". I wouldn't know what the old days are like please enlighten me if you will?

"Ignorant to people who want help (which is rare) is a little bit "false" (i don't know exactly a word to put there ) as when i was there I saw a whole lot of people that I (or someone) helped, wasn't all a flood in one day but a lot of people by the end of the week were helped you may have not noticed but i certainly did.

When i applied for HxHD I wanted to help people as much as i could, i loved helping people! People see HxHD as the "lazy hand" of Habbox Community but when you know the people inside HxHD all they want to do is help people, not sit around ignoring people and not helping (which i will admit does happen) but certainly not on purpose!

[Kyle]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi; @Sianness; @CrazyLemurs; @Cassiieee; @Ozzinator; @TheJokerEffect; @LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

[CrazyLemurs]

We're in the process of working on something similar to training sessions at the moment, although it won't be done on the client. I personally find staff bonding pointless. Last time, we had 5 people play and 4 of those 5 in Skype. Out of a staff team of 15, that doesn't sound like enough, does it? Few people value it, so few people attend, and then we don't bond because the only people there are already friends...

[Kyle]

We're in the process of working on something similar to training sessions at the moment, although it won't be done on the client. I personally find staff bonding pointless. Last time, we had 5 people play and 4 of those 5 in Skype. Out of a staff team of 15, that doesn't sound like enough, does it? Few people value it, so few people attend, and then we don't bond because the only people there are already friends...

What ways do you think that management could get staff to actually bond?

[CrazyLemurs]

I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back @Kyle;

[Kyle]

I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back @Kyle;

It's quite worrying that you say that staff aren't friends yet if we consider how long some of them have actually been members of the team. I wonder what the helpdesk department could take from othr departments to tighten it up a little.

What is staff bonding like for the radio and events teams? @Yuxin; @dey:;

[LiquidLuck.]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi; @Sianness; @CrazyLemurs; @Cassiieee; @Ozzinator; @TheJokerEffect; @LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

It is pointless but at least back when I was senior it was something that we needed to do. I remember when I hosted a staff bonding for my group omg. Alex was GMT, then Emily was from Texas and Smiley was never there, had to re-book it and then it still didn't work because something else happened omg confusing. Then me and Charlie hosted a major staff bonding with all the staff which I think is more intelligent that a group staff bonding, but if staff bondings keep happening it should be with games that gave like teams, and not games where it's one against everyone else.

What ways do you think that management could get staff to actually bond?

People that go into the HxHD are supposed to be friendly, even though that changed when certain people joined, and ''upper'' staff fails to give the example as many people could see when Cassie was extremely rude in my event and totally ''un'' HxHD staff like. It's up to staff itself to have friends within the department and just a big HxHD skype group chat could be enough.

I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back @Kyle;

Do you think that trialists are still welcomed in the department like they were before? Because the reason I sticked with HxHD for so long, apart from the obvious of loving to help people, was because both normal and senior staff and management were so nice to make me feel part of their group of friends. Like just the lesbian hut (omg lol remember that?) for example, I don't think I was exactly friends with Maria before that, like we didn't talk much, but she just made me feel so included - which if you think about the name isn't something I would want to be included in haha but it's like the joke and the thought of making me a part of it... Idk, @Kyle; I guess that's what I would call the good old times. With lots of experienced staff like Sophie, Maria, Rosy, Kirst.. At least for me that's definitely the good old times.

[CrazyLemurs]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

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@LiquidLuck.; yes I think we work on that pretty well. The spam thread seems a little quiet to me, or people are just not having good conversations, but even the Skype is pretty bare. A lot of people are younger now (new generation Habboxers etc) and they're a little private and shy. It's difficult to try and bring people out of that, but you're a pretty loud (no offence!) and chatty person. Some of our staff members keep to themselves and are scared to contribute because we're not all such great friends yet