Well I don't know about the hours and minutes etc but I do know it's been one month and two days since my xbox 360 was sent off to Microsoft to be repaired... still no xbox 360. I think this is APPALLING customer support because after the two weeks we rang them up and they said another week then after that they said another week etc. Microsoft have really annoyed me here I've had Fifa 08 since the day it came out and I haven't even played it yet, and it has left me wondering whether I should just sell the xbox when it gets to me and run off to Sony and live happily with a Play station 3 however I shall miss xbox live so I don't know what to do. :@