Start Up

[xxMATTGxx]

Hello,

My mum has a HP desktop with Windows Vista, every-time she boots up a white blank screen always comes up. It's Internet Explorer, it does this every time. it has no text, no toolbars, just fully white. There is nothing in the start up for it to open. Does anyone have any ideas on what it can be and how to stop it?

[Recursion]

Press start, then in the search thing type MSCONFIG and press enter, goto the startup tab and take a look there.

Also, tried running a virus scan?

[xxMATTGxx]

Press start, then in the search thing type MSCONFIG and press enter, goto the startup tab and take a look there.

Also, tried running a virus scan?

I looked in the start up tab and there is nothing there for IE to open. It can't be a virus, this started from a fresh reformat.

[Clowgon]

It is possible that the driver for the external HD is causing your problem. Try starting in safe mode and see if your screen is still blank.

[scottish]

Does everything load fine like explorer, just ie additionally pops up, or does nothing open and only ie opens? or what

[Patt]

Did you tamper with the start up services?
Start>run>msconfig>startup
to be safe, make sure everything from Windows is on Start up.

Or did you manually edit the boot.ini?

[scottish]

He just said he reformatted, so i doubt he edited boot file, also just said he went into the startup and msconfig, read before you post in future

[Patt]

i always tweak my computer after formatting.
as i did think most people did?
And before he was told just to look at start-up programs.
This also included boot.ini


Try re-installing Vista?
or Repairing it?
Seeing as it's a HP it would most likely have a repair feature on a separate partition

[Stephen!]

This happened to me before. The cause? A load of damaged registry processes. Only another reformat could fix it for me.

[xxMATTGxx]

i always tweak my computer after formatting.
as i did think most people did?
And before he was told just to look at start-up programs.
This also included boot.ini


Try re-installing Vista?
or Repairing it?
Seeing as it's a HP it would most likely have a repair feature on a separate partition

I hardly think my mum will start tweaking her computer <_<. Meh, I leave it for now. Too many files to back up and not got an external drive for her . Alt + F4 will be the tool for now Thanks to everyone whos posted btw.