An idea to allow users to get basic help at all time. A bot that activates when no staff is working behind the desk. It whispers to the user (so it doesn't bother other users) and it can answer basic questions.
Example:
The user sits in front of the bot then the bot says that there is no staff working right now. It offers the user to choose between a number of categories:
1. Credits & Diamonds
2. Habbo Club
3. How to find a job?
4. How to get a trading pass?
5. What can I do on Habbo?
and whatever you think is appropriate. Then the user says the number and the bot whispers a possible solution to the problem. Also reminding the user to come back when someone is available to help if the answer wasn't good enough.