Virgin Media -cry-

[Alkaz]

We moved house in July and VM said that their was no fibre optic cables in the new road were we moved so we stuck with them and got rubbish net, rubbish set top box and phone. Well we got STB and phone but not the internet. It took us untill last week to get the internet working (Was their fault) and was charging us 2x a month for some silly mix up and we finally got the net working then on thursday VM were outside connecting someone across the road to VM fibre optic broadband, tv and phone.

Phoned up and spoke to some high up manager and said ''yes you could have had VM fibre optic and our dulux tv package in august when you moved in'' so mum n dad not happy :'(

What should they do?

[Captain]

Get BT.

[Alkaz]

Were getting the propper stuff now but what shall we do bout the poor service. Dad's friend said to sue them, he get his solicitor to do it cause he has sued the NHS twice for neglect.

[Angel-Light]

You won't get anything, my sister was told she could have VM installed at her new house but 3 weeks later and 5 phone calls they came round and decided that VM wasn't available in her area :rolleyes:

[Alkaz]

We will get it, the fibre optics are in the road and up to the house, just rubbish communication and poor service. :(

[Affreux]

Similar happened to me, so we threatened to go to sky and they cut our prices give us all sports all movies ect for free and sorted out the connection. We are now paying under the going rate and getting good quality. They decided to care when we said we was going to go to sky

[Angel-Light]

Similar happened to me, so we threatened to go to sky and they cut our prices give us all sports all movies ect for free and sorted out the connection. We are now paying under the going rate and getting good quality. They decided to care when we said we was going to go to sky

Slightly on/off topic: My Mum did that, we were on the basic package with Setanta Sports thrown in. Mum threatened to move to Sky (she knew the buttons to press as she worked in Sky). Managed to get XL package for £30, Setanta at a reduced price and a free wireless router thrown in :)

[Alkaz]

OMG Same ^ literally the bloke who came round was sales manager and gave us XL tv bundle and all sports n movie chanles free, 20m broadband for price of 12 and another router for me upstairs. He was like ''so sorry, ill do u a deal'' lol.

[J0SH]

Just go with someone else, nothing else you can really do :rolleyes:

[Alkaz]

Virgin only ones with fibre optic. We getting it now though if you bothered to read.

[J0SH]

Well I saw you was having a discussion 'omg we did that too' so I didn't bother reading that bit, anyway, congratulations! I bet you're well happy now.

[Alkaz]

extremely :P

[leah]

Virgin suck lol

[Gasm]

I luv Virgin Media, and they have always had great customer service for me. When I rang them for problems in the past, they paid for the cost of the call and fixed any problems for free.

[Clowgon]

Don't move to BT, they are just a rip off. You need to keep phoning them up and then they will do something about it. I'm quite lucky because my brother use to work for Virgin and we got to keep the high tv package/Broadband for free. We only have to pay for the phone line AND THATS CHEAP!

[J0SH]

Don't move to BT, they are just a rip off. You need to keep phoning them up and then they will do something about it. I'm quite lucky because my brother use to work for Virgin and we got to keep the high tv package/Broadband for free. We only have to pay for the phone line AND THATS CHEAP!

I'm with BT and I disconnect like every 10 minutes it's so annoying.

[Clowgon]

I'm with BT and I disconnect like every 10 minutes it's so annoying.

Try moving to Sky/Virgin. I mean the Virgin packages are quite cheap.

[Alkaz]

10meg broadband is liek £10 a month?

[Swearwolf]

vm are always amazin for me, moved house and they moved my connection the same day, sent engineer etc same day lol

[Alkaz]

Ye thats fine if their is a fibre optic connection their, but because it is a new build VM said their wasnt.. which evidently their is... which mysteriously appeared under the tarmac. :P

[Madox]

Hi i Know this is a Preety Old Post But ive Had Virgin Media and They Messes Me around Get Ur Mum and dad To call them up explain the situation, ask to make an complaint or threat to leave vm and i gaurntee they will either swap the package for free, take 10-50 off your next bill , or even send you promitonal items such as 10 m and s voucher, inmy situation they took 30 pounds off my bill

[Alkaz]

Its already happened, said in first thread ^

[Nick.]

Ye thats fine if their is a fibre optic connection their, but because it is a new build VM said their wasnt.. which evidently their is... which mysteriously appeared under the tarmac. :P
Are you hooked upto the fibre optic now? Will you do speedtest.net just for fun and post it here :D

[Alkaz]

Nope, dec 9th, but its all sorted xD

[reeana]

Good luck Joe :D

[Ashley 12344]

Slightly on/off topic: My Mum did that, we were on the basic package with Setanta Sports thrown in. Mum threatened to move to Sky (she knew the buttons to press as she worked in Sky). Managed to get XL package for £30, Setanta at a reduced price and a free wireless router thrown in :)

She works with Sky but doesn't have their TV package?
My stepdad works for BT and gets free home phone, free internet and free BT vision.



I'm stuck on 2meg. The cables here aren't even copper wires =\

[Yonder]

Do you really need fibre optic my mate has fibre optic up the road im on sky and its just as quick in most respects. I dont even notice the difference when i use his internet.

[Alkaz]

It depends how far u are from the exchange. If your far away like me it makes a diff, with fibre optic it doesnt so we need ;)