We moved house in July and VM said that their was no fibre optic cables in the new road were we moved so we stuck with them and got rubbish net, rubbish set top box and phone. Well we got STB and phone but not the internet. It took us untill last week to get the internet working (Was their fault) and was charging us 2x a month for some silly mix up and we finally got the net working then on thursday VM were outside connecting someone across the road to VM fibre optic broadband, tv and phone.
Phoned up and spoke to some high up manager and said ''yes you could have had VM fibre optic and our dulux tv package in august when you moved in'' so mum n dad not happy
What should they do?
Results 1 to 10 of 28
Thread: Virgin Media -cry-
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Virgin Media -cry-
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Get BT.
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Were getting the propper stuff now but what shall we do bout the poor service. Dad's friend said to sue them, he get his solicitor to do it cause he has sued the NHS twice for neglect.
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24-11-2008, 12:36 AM #4
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You won't get anything, my sister was told she could have VM installed at her new house but 3 weeks later and 5 phone calls they came round and decided that VM wasn't available in her area :rolleyes:
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We will get it, the fibre optics are in the road and up to the house, just rubbish communication and poor service.
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Similar happened to me, so we threatened to go to sky and they cut our prices give us all sports all movies ect for free and sorted out the connection. We are now paying under the going rate and getting good quality. They decided to care when we said we was going to go to sky
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24-11-2008, 12:58 AM #7
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Slightly on/off topic: My Mum did that, we were on the basic package with Setanta Sports thrown in. Mum threatened to move to Sky (she knew the buttons to press as she worked in Sky). Managed to get XL package for £30, Setanta at a reduced price and a free wireless router thrown in
Originally Posted by Affreux
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OMG Same ^ literally the bloke who came round was sales manager and gave us XL tv bundle and all sports n movie chanles free, 20m broadband for price of 12 and another router for me upstairs. He was like ''so sorry, ill do u a deal'' lol.
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Just go with someone else, nothing else you can really do :rolleyes:
That's why we seize the moment, try to freeze it and own it, squeeze it and hold it cause we consider these minutes golden.
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Virgin only ones with fibre optic. We getting it now though if you bothered to read.
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