iPod touch - Help

[Kevin]

Hi,

I bought an iPod touch first generation in October 2007, Recently I have encountered problems which are hardware faults,
This problem runs my battery down in a little over an hour and does not let me use the wifi function.

I rang the apple helpline, and I was told since it was out of warranty by a mere 3 months, There was nothing she could
do for me, and said that i can get you a discounted new one?


I'm really really outraged and disgusted, Are iPods, only ment to last for a year? I didn't even use it till December
as it was a Christmas present.

I'd like to take this further as I really dont think this is acceptable,

I dont belive the iPod is fit for the purpose it was sold as

-The battery runs out very quickly, I cant listen to music
-WIFI is not working, at all and it's why the battery is draining

I was quoted for a fix €229!


Is there anything I can do under my legal rights as I think it's pathetic that This product should only be good for
one year, and then it's we don't care, but another one.

Please reply,

Thank you.

[cocaine]

you went past your guarantee - you can't do much else tbh.

it may be wise to invest in a new ipod touch - maybe the 2nd generation touches have an improved battery life?

[Kevin]

you went past your guarantee - you can't do much else tbh.

it may be wise to invest in a new ipod touch - maybe the 2nd generation touches have an improved battery life?

the battery is FINE, it's the wi-fi that's broken which drains my ipod.

I'm so pissed off it's not even funny, it's like throughing 200 odd pounds down the drain, for the ipod deciding to break 2 months late.
GGGGGGGGGGRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

[Stephen!]

No warranty, no refunds or support.

There is nothing you can do about it. It is the law.

[cocaine]

if the wifi isnt working then surely that means that its not turned on, meaning that the battery does not get drained?

[Kevin]

if the wifi isnt working then surely that means that its not turned on, meaning that the battery does not get drained?
When I go to settings, the Wi-Fi tab is grayed out, and no on or off button is displayed.

I was told on the phone that this means that the software can not find the wi-fi device and it's a hardware problem

[cocaine]

oh ok. so hows it draining your battery?

have you also tried restoring your ipod?

[Kevin]

oh ok. so hows it draining your battery?

have you also tried restoring your ipod?

I've restored it, reset it, all the standard procedures, and My understanding of it draining the battery is, the actual iPod cant find the wifi device, and the wifi devise is draining the battery as it's broken.

[Recursion]

You can't do anything, ring up again and you'll get a different person... see what they say and don't mention what the other person said, usually you'll get told two completely different things.

[Kevin]

You can't do anything, ring up again and you'll get a different person... see what they say and don't mention what the other person said, usually you'll get told two completely different things.

I dont think so, I was speaking to the supervisor.

When i rang, i got connected to an Indian woman, she said that she will ring me back and told me that we might be able to make you an exception

then this woman "the supervisor" comes on who really is a moo moo, She tells me that we wont make you an exception because I have no friends and I like making peoples life a misery, then she put me on to the tech guy to figure out exactly what the problem was, and I said to him you're supervisor is a female dog and he started laughing rofl

[Trinity]

Jailbreak it and try to enable the wireless through bossprefs or something?
Probably won't work, but it's worth a try.

[Jordy]

I believe it's the Sale of Goods Act, it's a little known law but it's basically 'A product should last a reasonable amount of time' no matter what the warranty and if an item hasn't lasted a reasonable amount of time, you have some-what consumer rights.

I'm not too sure about all of this, try PMing the member called 'Barmi' he generally knows what he's on about when it comes to the Law (And hopefully consumer rights).

Edit: Just read up on a few magazines and it turns out that you have the right to a full-refund or repair within the first few months of buying it, there's no date by law but after 2 months your case isn't very strong and considering it's almost 6 months down the line you don't stand much chance there.

[Kevin]

I believe it's the Sale of Goods Act, it's a little known law but it's basically 'A product should last a reasonable amount of time' no matter what the warranty and if an item hasn't lasted a reasonable amount of time, you have some-what consumer rights.

I'm not too sure about all of this, try PMing the member called 'Barmi' he generally knows what he's on about when it comes to the Law (And hopefully consumer rights).

Edit: Just read up on a few magazines and it turns out that you have the right to a full-refund or repair within the first few months of buying it, there's no date by law but after 2 months your case isn't very strong and considering it's almost 6 months down the line you don't stand much chance there.


Aw shame, I'm actually really annoyed at the moment, Is there any other laws that might be able to help me out, surely a product is ment to last a lifetime never mind a year and a bit. It's not fit for the purpose

[UrbanRyan]

For the price you've got to pay to get it fixed, why not just buy a new ipod touch?

[Kevin]

For the price you've got to pay to get it fixed, why not just buy a new ipod touch?

I dont want to buy a new one nor to pay for it to get it fixed.

[Hurtone]

I dont want to buy a new one nor to pay for it to get it fixed.

TBH, Should of got longer insurance so if this did happen your would of got a new ipod.

[parky1306]

A friend of mine said if your iPod isnt updated, the wifi wont work, which will drain your battery.

So try updating?

[Recursion]

A friend of mine said if your iPod isnt updated, the wifi wont work, which will drain your battery.

So try updating?

Thats bullcrap :P

Thats extremely rude of that supervisor, you should have said that you wanted to speak to her manager right there and then.

[Ostinato]

You should get them told that basically if they do not offer you an alternate or refund then it really is a mistake for them. They can lose the difference of the cost of an itouch for your custom, or if they do not they will ultimately face the cost of losing several potential customers as you will make sure you spread your bad experience by word of mouth to as many people as possible.

Did you know that for every person you tell an experience it is multiplied by 10? So if you tell 1 person, in effect they will tell someone and so on... and it averages out at about 10 people for every one you tell.

I had trouble with Apple once basically made it clear to them that if they didnt just take the loss of that cost I would never buy anything again etc.

Just keep phoning up and demand that they give you it or you won't hang up lol.