How do you cancel your XBL subscription?

[Black_Apalachi]

I'm currently on my second annual subscription of XBL but at the start of it I wasn't asked if I wanted to continue, it just charged my bank account and carried on. This was ages ago now but I just want to know how to cancel in case I decide to stop before it charges me for my third year. Is the only option to phone them?

Cheers x

[dbgtz]

I just left it being the credit card expired and from what I read it's ultra confusing and complicated.

[Simmzay]

Should be an option on xbox.com billing options to cancel it.

[Eoin]

you have to phone up support if you want to remove a credit card

[Nemo]

Maybe billing.microsoft.com?

[Black_Apalachi]

Maybe billing.microsoft.com?

Yay +rep :D

Oh and I forgot my card expired lol, so will they try and phone me up or anything or will it just cancel itself?

[dbgtz]

If your card expires it just sends emails notifying it, well they have for me.

[Black_Apalachi]

So basically all that can happen is that they send an email or whatever asking for the payment which I can then refuse? Cool beans ;)

[Swastika]

or you could do it the propper way and phone up microsoft and tell them to not use the credit card anymore.
it carnt be that hard, ive heard alot of bad things but its certainly what ill be doing next year lmao.

[Neil]

I use pre-paid cards so I'm not sure about this but yea.

It should say turn it off, if not I have no idea. xD


http://i48.tinypic.com/ngxe2f.png

[AlexOC]

You are not planning to leave XBL are you? :'(

[Stryderman]

I use pre-paid cards so I'm not sure about this but yea.

It should say turn it off, if not I have no idea. xD


http://i48.tinypic.com/ngxe2f.png


I use a 12 month prepaid card and i spent like 8£ on msp they then charged me for an extra year on my cc without asking or running it by me i thought someone robbed my cc cos on my statement it came up from luxomburg :L

[Neil]

I use a 12 month prepaid card and i spent like 8£ on msp they then charged me for an extra year on my cc without asking or running it by me i thought someone robbed my cc cos on my statement it came up from luxomburg :L

xD I avoid giving my card details out anywhere really, I pay for everything I can with pre-paid cards, the only sites with my card linked are amazon and GAME.

[samsaBEAR]

just ring them up and cancel your xbox live subscription, i've done this once and they were cool and done it without a million questions

[Black_Apalachi]

I use pre-paid cards so I'm not sure about this but yea.

It should say turn it off, if not I have no idea. xD


http://i48.tinypic.com/ngxe2f.png

Yeah but it wants me to renew my card or update with a new card before it will let me click it, which is dumb.


You are not planning to leave XBL are you? :'(

Depends if I have money at the time lol.

OK thanks for everyone's help xx