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Mathew
10-06-2010, 09:20 PM
Due to the other thread (http://www.habboxforum.com/showthread.php?t=649219) being closed I'd quite like the discussion of HxHD to continue.

I was waiting for Junior Apprentice to finish before I replied then it was closed!
Anyway, I do agree that it's a pointless change. Firstly, if the change doesn't concern the public, why tell us that "Fred Bloggs is now Super Senior Team Leader Staff"

HxHD is one of the smallest departments yet it now has 5 ranks (normal, two "super" and two managers). Community staff are there to run quizes - is it really so difficult to find one out of now 20 staff members to spend 1 hour of their time per week giving out VIP? If that's the case, maybe the dedication of some staff should be looked at.

I really don't see the problem with one set of Super Staff like it has always been. Posting report notes when needed, helping trialists and running the odd quiz. Remember HxHD is a small department on a fansite for an online game which is played by teenagers. This isn't a big business empire so don't treat it like one. Just relax.

I thought HxHD had changed to a more lounge theme anyway. The staff area had been reduced, staff limit was reduced to 12, they were encouraged to sit out in the open, interacting (but now they are expected to be behind the desk too..?). There's 20 now (including trialists) and it's slowly turning back into how it was. By calling them "Team Leaders" will simply put us back in the olden days. A lot of work went into changing the desk to make it like a lounge and it worked. It's being changed back when that system simply doesn't work anymore due to the reduced amount of staff.

A thanks to Garion for explaining the change too as we were left in the dark.. :rolleyes:

No talk of Jord pls.. (yn)

Shar
10-06-2010, 09:35 PM
Firstly, the community SS has other duties other than just organising quizes such as organising events such as quests to attract more people to HxHD and HxF, secondly they were introduced because of the merge as their are now more people we can target to make both HxHD and HxF more popular.
After the trialists have completed their trials things will change. Also, I'm sure something will be done about the layout of HxHD, we'll just have to wait and see :)
Lastly, if anyone has a problem about "community" and "staff" SS in our titles just kindly PM Ben, David, Roxy and Garion or whoever and ask them and I'm sure they will do something about it, that way we can get on with our duties and you won't get confused by it.

HotelUser
11-06-2010, 01:05 AM
Taken directly from the last thread:


Garion:


The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall .


your friend neighbourhood Canadian HotelUser:

I completely disagree. From a first hand perspective it's absolutely necessary to maintain these positions.

It gives the staff something to work for, and if all 20 of us all had rights, it would be far too much to look after and manage, especially considering the complaints we get concerning room moderation when at present 3 superstaff have rights.

It makes no sense merging all the jobs, because we do need groups of people working towards specific tasks. It is much easier for a portion of the team to be mostly focused on room moderation, one part arranging staff bonding, and room quizes (which I plan on seeing an abundance of due to the merge and the time of year) and a portion of staff of which can just focus on making sure the conversation in the room is flowing, and friendly.

Mixing all of these tasks into one position would be overwhelming for new staff, and to be quite frank, it would be very difficult to find rnough staffmembers who want to, or are atleast good, at doing absolutely every one of these things. I'd have to rename the single title to super super staff.


I'd also like to emphasize, and I'm sure my staff can vouch for this, that we have actually been helping a lot of Habbos since the removal of Habbo Xs so long ago, so a lot of people saying we don't is just hearsay!

ihatehash
11-06-2010, 03:04 AM
can i just point something out. why has all these other departments been running events when we have a great team of events staff to do it for them. I mean theres about 10 (I think) events per week not ran by the events department perhaps the events department shold help in running these events e.g. when the managers want an event they pm roxy or molly and then they find a staff member to organise and work with the managers to do the events.

and secondly do yo really need 2 separate positions? i mean look at senior comps staff or senior/head dj they do alot of work for these jobs hence the word "senior" why do the need to be separate?

Grig
11-06-2010, 03:33 AM
I actually think a short while ago you guys had 80% of your staff at the time as super staff. Obviously now there are trialists so it isn't the case. But I don't think super or senior staff should be the majority in any department.

To add to the point when I'm in there I see non-staff members interacting more than the actual staff who sit there like a display case ocassionaly warning people for this and that. These community staff members should interact more then :S. If you're going to add to this point of 'Senior DJ', when I upheld this position I chipped in with reports and organised/ ran community events and managed to do everything on a broader scale, I'm not sure why HxHD Super Staff can't do the same.

I think it was acknowleged that help desks were no longer needed when nvr was GM, Sammeth AGM of community owning the desk and Leah managing, I'm sure there was more emphasis on it being a lounge, even though there was always a staff area. I think it is still living in the past, as much as I can be all nostalgic about it, it is a fact that needs to simply be accepted and adapted with the times.

dogboy123
11-06-2010, 06:52 AM
I don't like the fact people say 'you cant be bothered, so you make people do jobs for you', if that was the reason behind this then I would resign, not shift the authority onto other people. The reason we had these new roles implimented is because we thaught it was best for HxHD. If we had Staff SS that are in the desk alot, then normal staff could be monitored more closely. With 4 people instead of 2 watching staff then there's more chance of staff behaviour being picked up. With Community SS we have people that are concentrating soley on the community. With the merge taken place its important to draw people towards HxHD, and keep existing memebers there aswell.

Sharon
11-06-2010, 03:27 PM
Your still doing it shar xD your job is to help people, in a desk. That's the purpose of your job so I don't get how your all still saying you don't have enough to do when your jobs to help people with Habbo related things.

Nicola
11-06-2010, 03:34 PM
Can I ask, what do the other 3 members of SS get to do then?

Hecktix
11-06-2010, 03:35 PM
People shouldn't be saying to Ben and David they "can't be bothered". When I ran that desk I had 6 team leaders (1 for each 4 staff groups, then team leader for Community, and another for Trialists & Recruitment (that was when we hired staff in HxHD monthly and had 40 staff), and I certainly didn't sit back and relax and watch everyone run it and I had a lot more "senior" staff than they do, then again I had more staff altogether.

It's hard when you're running the Help Desk because you need to do things to make your desk stand out and Help Desk quizzes & events are good, so I think it's good they've got a couple of staff dedicated to providing such events. In terms of "staff super staff" I say bring back Team Leaders because at the end of the day a Manager (and Assistant Manager in this case) cannot see every single thing each member of staff does.

It's not like my job, where I can log into AdminCP, type in the name of a moderator and get a full list of exactly what they've been doing. It's good to have senior staff monitoring/mentoring/even in some way managing your staff.

I say HxHD to go back to how it used to be now it's popular again - scrap the lounge idea because it's slowly turned back into a Help Desk and it's working well.

HotelUser
11-06-2010, 03:48 PM
I actually think a short while ago you guys had 80% of your staff at the time as super staff. Obviously now there are trialists so it isn't the case. But I don't think super or senior staff should be the majority in any department.

To add to the point when I'm in there I see non-staff members interacting more than the actual staff who sit there like a display case ocassionaly warning people for this and that. These community staff members should interact more then :S. If you're going to add to this point of 'Senior DJ', when I upheld this position I chipped in with reports and organised/ ran community events and managed to do everything on a broader scale, I'm not sure why HxHD Super Staff can't do the same.

I think it was acknowleged that help desks were no longer needed when nvr was GM, Sammeth AGM of community owning the desk and Leah managing, I'm sure there was more emphasis on it being a lounge, even though there was always a staff area. I think it is still living in the past, as much as I can be all nostalgic about it, it is a fact that needs to simply be accepted and adapted with the times.

Completely invalid comparison. Desks weren't needed when we had Habbo x's and before the confusion of merges trading passes and openid login. Also in that time the desk had 12 staff, was unpopular and overrun by trolls. If nvrspk and sammeth actually felt strongly about the desk becoming a lounge they would have made it so. Changing it to a lounge now would be the stupidest thing we could do, especially considering how many questions there are due to the merge, the time of year, and just how absolutely horrible ingame moderators there are.

Shar
11-06-2010, 03:48 PM
Your still doing it shar xD your job is to help people, in a desk. That's the purpose of your job so I don't get how your all still saying you don't have enough to do when your jobs to help people with Habbo related things.
As I have previously state Shazzy, yes the SS are there to help people with habbo related problems but with these extra duties we get to help out Ben and David while they take care of things such as the number of PMs they get in a day.


Can I ask, what do the other 3 members of SS get to do then?
We're staff SS and we basically monitor the normal staff and trialists activity and give feedback to Ben and David.

@Oli I think bringing back team leaders wouldn't be such a bad idea as the duty of the Staff SS is basically the same of what the tasks of the team leaders were.

Hecktix
11-06-2010, 03:48 PM
Then again when I had Team Leaders I did have 40 members of staff :P

HotelUser
11-06-2010, 03:57 PM
I have complete intentions of resurrecting the team leader position.

But right now I have class.

immense
11-06-2010, 04:00 PM
What the hell? Roles were scrapped because they weren't needed. People don't need help any more and when they do the staff struggle to help anyway because they know nothing about Habbo. The staffing in this department is in a bad shape imo, you need about 4 super staff, 6 normal staff who go in there for hours every day. It's not that hard to find. Management aren't even in there daily. If me and Oli weren't in there daily when we were management we woulda been told to get in there more.

Richie
11-06-2010, 04:04 PM
Regarding the hxhd I wana know why staff have their own little 'area'? If non staff aren't aloud behind the desk I think staff should be aloud outside the staff area ;) (This is a joke before any1 srsly stupid replys quoting this). But really I don't understand why there is a staff area, is it to make staff feel privileged that they are in the 'VIP area'? I honestly don't know why they need to be behind a bar to help users, maybe its a comfort thing? lol

I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol


my question

Why is there an area just for staff?


OT:

Staff ranks changed? it was fine with trialists, normal staff, super staff then management.

Hecktix
11-06-2010, 04:04 PM
If me and Oli weren't in there daily when we were management we woulda been told to get in there more.

true that.

I think HxHD has perfect scope to expand again though now Habbo has merged, I dont think getting 10 staff who go in for hours every day is possible anymore like it has been in the past.

If it was to expand again to the levels of 2006-2007 it'd need to be done carefully. I created the Team Leader system and it only worked under precise Management, and only a couple of Managers after me managed to do it.

Also, David I don't mean to sound rude but some of your comments are confusing me - "I have complete intentions of ressurecting the team leader system" and the other day you said "my staff" - I thought you were the Assistant Help Desk Manager, I'm interested in hearing Ben's views here.

immense
11-06-2010, 04:06 PM
I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol



It's really puzzling. They modernised (scrapped TL / made it simpler etc) because it was failing. These changes made the difference and it is doing well again because it's doing well they've decided to expand (fair enough) but they're going back to the same thing that made it fail :S

Shar
11-06-2010, 04:06 PM
What the hell? Roles were scrapped because they weren't needed. People don't need help any more and when they do the staff struggle to help anyway because they know nothing about Habbo. The staffing in this department is in a bad shape imo, you need about 4 super staff, 6 normal staff who go in there for hours every day. It's not that hard to find. Management aren't even in there daily. If me and Oli weren't in there daily when we were management we woulda been told to get in there more.
SS aren't promoted for sitting around all day doing nothing, thus your argument fails right there. If you think there are staff that are just sitting around not helping those who ask for it you can easily just report them on HxF by PMing Ben and David if it's a issue :)
As for management, Ben and David try their best to go to HxHD in a daily basis, and you have to remember the time difference issue with David so you might not see him in the morning but more in the evening. As for Ben, he was away for a week during half term but he will be around more now, again if you have a problem with the management please feel free to PM Roxy and Garion with your complaint.

Richie
11-06-2010, 04:12 PM
SS aren't promoted for sitting around all day doing nothing, thus your argument fails right there. If you think there are staff that are just sitting around not helping those who ask for it you can easily just report them on HxF by PMing Ben and David if it's a issue :)
As for management, Ben and David try their best to go to HxHD in a daily basis, and you have to remember the time difference issue with David so you might not see him in the morning but more in the evening. As for Ben, he was away for a week during half term but he will be around more now, again if you have a problem with the management please feel free to PM Roxy and Garion with your complaint.

I disagree with what I highlighted, I've been in the hxhd alot and I haven't seen ben in there in weeks, I have seen alot of david though but not ben. Don't be bias shar ;) its the truth though ben doesn't seem to do anything.

immense
11-06-2010, 04:13 PM
SS aren't promoted for sitting around all day doing nothing, thus your argument fails right there. If you think there are staff that are just sitting around not helping those who ask for it you can easily just report them on HxF by PMing Ben and David if it's a issue :)
As for management, Ben and David try their best to go to HxHD in a daily basis, and you have to remember the time difference issue with David so you might not see him in the morning but more in the evening. As for Ben, he was away for a week during half term but he will be around more now, again if you have a problem with the management please feel free to PM Roxy and Garion with your complaint.
Your argument fails right there because you have no idea about the history of the help desk. You have to learn from History. David knows full well the bigger team wasn't productive hence why the changes were made originally. I am comparing and contrasting from the past, when people like myself / Oli / WiseBen / Alkaz / NintendoNews were manager. Nothing that you were around for. In addition, I am perfectly aware of how to make a complaint, being an ex AGM, so don't try and patronise and belittle me further as it's not appreciated, ta.

Richie
11-06-2010, 04:16 PM
Your argument fails right there because you have no idea about the history of the help desk. You have to learn from History. David knows full well the bigger team wasn't productive hence why the changes were made originally. I am comparing and contrasting from the past, when people like myself / Oli / WiseBen / Alkaz / NintendoNews were manager. Nothing that you were around for. In addition, I am perfectly aware of how to make a complaint, being an ex AGM, so don't try and patronise and belittle me further as it's not appreciated, ta.

wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

scott
11-06-2010, 04:17 PM
I disagree with what I highlighted, I've been in the hxhd alot and I haven't seen ben in there in weeks, I have seen alot of david though but not ben. Don't be bias shar ;) its the truth though ben doesn't seem to do anything.

I'd have to agree with this, I see David more as a manager than I do ben. I've not seen Ben in there for ages for all of a nice boy he is it's the truth.

immense
11-06-2010, 04:21 PM
wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

No, if you read her post she was saying I fail. I am saying she can't have an opinion because of that because I am great and do not fail. This thread is contrasting the new scheme *which is like old hxhd* against the new one (recently scrapped) of a slimmer staff team. She can't say I fail when she wasn't there. Of course, I welcome all opinions on this as I love going in HxHD and it's a department I was part of for a long time and I want the best for it. So channel your obvious enthusiasm into something else because your depleted conclusions are going no where here.

Angel-Light
11-06-2010, 04:23 PM
Hi again! Thought I'd post something as I have been involved in HxHD in the past :P

As from what I have read, you guys at HxHD are WAY complicated matters.

From what I have read on Habbo, you have 20 staff in total. These staff are

1 Manager
1 Assistant Manager
1 Staff Super Staff
2 Community Super Staff
3 Super Staff
2 Normal Staff
10 Trialist Staff


Now we have 6 Super Staff Members to 2 Normall Staff and 10 Trialists. Now say only 6 Trialists pass therefore we have 8 Normal staff and 6 super staff. In my honest opinion way too many super staff.

What I don't understand is the need to create these roles of "Staff Super Staff" (Very odd name I must admit) and Community Super Staff when the title of Super Staff could easily cover it all. They can run events, provide feedback to management about the running of the desk. Now the role of the "Staff Super Staff" and I shall quote Garion here:


The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

Monitoring staff and providing feedback in my opinion was the role of the Management team (in particular the Assistant Manager). I remember the time it took to write each report and discussing with the manager about if these opinions are correct. Now I understand if you have not been there then to ask the opinions of super staff but to have a designated role towards it? This role which I have been discussing is basically the role that we had back in the day of a "Team Leader". This is not needed due to the small amount of staff that is being used today unlike in the past where there were 4 teams with about 8 staff in each.

Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points :P

Grig
11-06-2010, 04:31 PM
Exactly the point I was providing on that David just ignored. NO department should have more senior/ super staff that normal staff. I remember at one point you guys had 85% if not all super staff :S.

I don't see how hard it is to do an event on Habbo. The quiz only takes an hour a week and that is hardly anything demanding etc. Not that many more other events happened tbh. Staff monitoring in any department takes time, it's not like it is easy to monitor the 50 staff they have on radio. Yet I don't see them creating 'Staff Senior DJ' and 'Community Senior DJ' roles. You could argue that is an illegitimate comparison, but you get the point here.

Hecktix
11-06-2010, 04:32 PM
Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points :P

I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area :P)

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform :P) so that always helped.

Richie
11-06-2010, 04:37 PM
I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area :P)

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform :P) so that always helped.


Oil your slacking your meant to think of everything carefully before you reply otherwise I own you and thats just pathetic :P there's the stickys... gg ;) na but rlly they have the stickys scrap the desk, it just makes people feel like power *****s and we don't need anymore people like oil (I'm joking CHILL!)

Shar
11-06-2010, 04:50 PM
I disagree with what I highlighted, I've been in the hxhd alot and I haven't seen ben in there in weeks, I have seen alot of david though but not ben. Don't be bias shar ;) its the truth though ben doesn't seem to do anything.
If you have a problem with that, as I previously have mentioned, you can complain but I'm sure his attendance will improve in the coming weeks.


Your argument fails right there because you have no idea about the history of the help desk. You have to learn from History. David knows full well the bigger team wasn't productive hence why the changes were made originally. I am comparing and contrasting from the past, when people like myself / Oli / WiseBen / Alkaz / NintendoNews were manager. Nothing that you were around for. In addition, I am perfectly aware of how to make a complaint, being an ex AGM, so don't try and patronise and belittle me further as it's not appreciated, ta.

I am not at all trying to patronise you and I'm sorry if you feel like that, I was just sharing my opinion.


wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.
Thank you Richie :)

hah
11-06-2010, 04:59 PM
Regarding the hxhd I wana know why staff have their own little 'area'? If non staff aren't aloud behind the desk I think staff should be aloud outside the staff area ;) (This is a joke before any1 srsly stupid replys quoting this). But really I don't understand why there is a staff area, is it to make staff feel privileged that they are in the 'VIP area'? I honestly don't know why they need to be behind a bar to help users, maybe its a comfort thing? lol

I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol


my question

Why is there an area just for staff?


OT:

Staff ranks changed? it was fine with trialists, normal staff, super staff then management.

you arent even reading the thread, that post had nothing to do with the topic you're just moaning for the sake of it.


wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

No he isn't really.

Hxhd is way overstaffed when hardly anyone comes in for help

(waits for staff to disagree)

Mathew
11-06-2010, 05:04 PM
I'm still wondering why 1 out of 20 staff members can't spend 1 hour of their time per week to run a quiz.. and why a team of Super Staff can't monitor people as a team.
Banging on about work load is a dying excuse because really, HxHD should be about doing events (community staff) and monitoring people (staff staff) as a team. Right now, there is simply too many sanctions for what is a tiny department.

Oh, and going back to the "Team Leader" system would be a stupid decision. Hayley hit the nail on the head in all areas.

Inseriousity.
11-06-2010, 05:04 PM
I'd have to agree with this, I see David more as a manager than I do ben. I've not seen Ben in there for ages for all of a nice boy he is it's the truth.

I agree with the first sentence although I actually think this is true for most departments. The assistant managers tend to be more 'in the public eye' than the managers. Not sure why this is tbh but it's what I've thought (e.g. jess doesn't post very much, probably very busy behind the scenes and you look like the more dominant manager cos you post more) and its the same in comps as well! He's been on holiday so not really sure with the second as before that, he was active too.

dogboy123
11-06-2010, 05:04 PM
Some of these points are stupid. If trialists don't pass, then we will hire some more, or existing people who want to come back to fill the limit. Then its 6;14 which I think is a reasonable ammount. People do come in and ask for help, and most of the time they do get it. especially with the merge taken place people will start needing more help and we need to make sure that EVERY question is answered. At the moment its fine as a help desk, if in the distant future we need to alter that then so be it. for now it's staying a help desk.


edit: i've not been focused recently, and with my brother taking his GCSEs he's been using the computer for revising. For all its worth I'd happily give up the computer to let him revise than say no and be in HxHD.

AgnesIO
11-06-2010, 05:07 PM
Completely invalid comparison. Desks weren't needed when we had Habbo x's and before the confusion of merges trading passes and openid login. Also in that time the desk had 12 staff, was unpopular and overrun by trolls. If nvrspk and sammeth actually felt strongly about the desk becoming a lounge they would have made it so. Changing it to a lounge now would be the stupidest thing we could do, especially considering how many questions there are due to the merge, the time of year, and just how absolutely horrible ingame moderators there are.

Hate to tell you, but people only really had major problems with the trading thing when it was first released an NOBODY new how to use it. Help Desks stopped being 'help' desks back in like ~2008

And to be fair how many questions on the merge did you receive apart from 'when is da merge', and how many now we have ALL merged do you think there will be?

By the way I actually do NOT think the desk should be scrapped, however I don't thin your reasons are particularly good. I don't thin it should go though.


Regarding the hxhd I wana know why staff have their own little 'area'? If non staff aren't aloud behind the desk I think staff should be aloud outside the staff area ;) (This is a joke before any1 srsly stupid replys quoting this). But really I don't understand why there is a staff area, is it to make staff feel privileged that they are in the 'VIP area'? I honestly don't know why they need to be behind a bar to help users, maybe its a comfort thing? lol

I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol


my question

Why is there an area just for staff?


OT:

Staff ranks changed? it was fine with trialists, normal staff, super staff then management.

Just for I should point out we have ALWAYS been in the 21st Century on Habbo Richie haha :)


SS aren't promoted for sitting around all day doing nothing, thus your argument fails right there. If you think there are staff that are just sitting around not helping those who ask for it you can easily just report them on HxF by PMing Ben and David if it's a issue :)
As for management, Ben and David try their best to go to HxHD in a daily basis, and you have to remember the time difference issue with David so you might not see him in the morning but more in the evening. As for Ben, he was away for a week during half term but he will be around more now, again if you have a problem with the management please feel free to PM Roxy and Garion with your complaint.

To be fair I don't think 'working' in the help desk is exactly a demanding job.. I know I will get flamed for that, but it is imo the easiest department to be in.

And yes I have worked in Comps, Content, RV, Events an been a DJ at CH like 2/3 years ago.

I think saying staff have to work hard for a promotion (talking bout standard staff this is) would be pushing it.

---

Random comment here however.. Might I point old calling super staff the SS is not exactlya good idea. Think it was Nicola who made me thing of it 'the SS' lol You can imagine if habbo.com merged with habbo.de lol

---

General Points from me..

1) I do NOT want the help desk to be scrapped
2) I DO think that the new ranks are stupid for such a small department.

HotelUser
11-06-2010, 07:04 PM
true that.

I think HxHD has perfect scope to expand again though now Habbo has merged, I dont think getting 10 staff who go in for hours every day is possible anymore like it has been in the past.

If it was to expand again to the levels of 2006-2007 it'd need to be done carefully. I created the Team Leader system and it only worked under precise Management, and only a couple of Managers after me managed to do it.

Also, David I don't mean to sound rude but some of your comments are confusing me - "I have complete intentions of ressurecting the team leader system" and the other day you said "my staff" - I thought you were the Assistant Help Desk Manager, I'm interested in hearing Ben's views here.

I am only the Assistant, Ben and I have discussed grouping staff for reports already!


What the hell? Roles were scrapped because they weren't needed. People don't need help any more and when they do the staff struggle to help anyway because they know nothing about Habbo. The staffing in this department is in a bad shape imo, you need about 4 super staff, 6 normal staff who go in there for hours every day. It's not that hard to find. Management aren't even in there daily. If me and Oli weren't in there daily when we were management we woulda been told to get in there more.

But the fact is, Jake, that people still do need help, and we do still give users help on a daily basis.


It's really puzzling. They modernised (scrapped TL / made it simpler etc) because it was failing. These changes made the difference and it is doing well again because it's doing well they've decided to expand (fair enough) but they're going back to the same thing that made it fail :S

that's really tricky though. Nvrspk thought if he reduced the staff to 12, and went with a lounge idea that it would work better. However it is considerably difficult to have staffmembers in the desk 24 hours of the day when we're limited to twelve. It was within the year that proceeded these changes that a great deal of respect was really lost for the department. Our goal, now that the merge is over, is to use these roles and higher volumes of staffmembers to become a room better acknowledgeable during North American peek times, because currently it's not. We did have four North American staff as of recently, now to three, but ideally we want to raise that to around 5-6. It takes 50 staff at HxL to keep the radio running 24/7, and that's with one DJ streaming at a time. We want several staffmembers to be online at most times.


Hi again! Thought I'd post something as I have been involved in HxHD in the past :P

As from what I have read, you guys at HxHD are WAY complicated matters.

From what I have read on Habbo, you have 20 staff in total. These staff are

1 Manager
1 Assistant Manager
1 Staff Super Staff
2 Community Super Staff
3 Super Staff
2 Normal Staff
10 Trialist Staff


Now we have 6 Super Staff Members to 2 Normall Staff and 10 Trialists. Now say only 6 Trialists pass therefore we have 8 Normal staff and 6 super staff. In my honest opinion way too many super staff.

What I don't understand is the need to create these roles of "Staff Super Staff" (Very odd name I must admit) and Community Super Staff when the title of Super Staff could easily cover it all. They can run events, provide feedback to management about the running of the desk. Now the role of the "Staff Super Staff" and I shall quote Garion here:



Monitoring staff and providing feedback in my opinion was the role of the Management team (in particular the Assistant Manager). I remember the time it took to write each report and discussing with the manager about if these opinions are correct. Now I understand if you have not been there then to ask the opinions of super staff but to have a designated role towards it? This role which I have been discussing is basically the role that we had back in the day of a "Team Leader". This is not needed due to the small amount of staff that is being used today unlike in the past where there were 4 teams with about 8 staff in each.

Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points :P

There actually isn't just a superstaff role. You're either Community Super Staff or Staff Super Staff (which admittedly does sound like a lame title). Ben and I still give reports for all staffmembers in the department. It's just that Staff superstaff also comment on these reports. In all honesty when we implemented the community role I wasn't sure how it would go. I do think now because of the merge the role is necessary though, for promoting Habbox through the help desk. Perhaps we could incorporate the roles of community super staff into the regular super staff role, and then have team leaders. That would leave us with

Manager and their assistant
Super Staff (which assumes roles of community)
Team Leader
Normal staff
Trialists (which, we usually don't have anyway)


Exactly the point I was providing on that David just ignored. NO department should have more senior/ super staff that normal staff. I remember at one point you guys had 85% if not all super staff :S.

I don't see how hard it is to do an event on Habbo. The quiz only takes an hour a week and that is hardly anything demanding etc. Not that many more other events happened tbh. Staff monitoring in any department takes time, it's not like it is easy to monitor the 50 staff they have on radio. Yet I don't see them creating 'Staff Senior DJ' and 'Community Senior DJ' roles. You could argue that is an illegitimate comparison, but you get the point here.

After trials are done, the first batch finishes this weekend, we wont have more super staff than normal staff :)


I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area :P)

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform :P) so that always helped.

I'm uncertain as to whether or not we do "much less" than you do. In terms of freedom, Ben and I don't have as much as you would have. For example I can remember when I was a trialist with you my manager several occasions when this held true. Additionally yes you did have a massive staff amount, however you had 5 or 6 team leaders, who didn't get reports themselves, and reported for all of the normal staff. You didn't have report notes, and the weekly quizes. You were also manager before the swear filter got removed, and all-around behaviour was significantly better.


I'm still wondering why 1 out of 20 staff members can't spend 1 hour of their time per week to run a quiz.. and why a team of Super Staff can't monitor people as a team.
Banging on about work load is a dying excuse because really, HxHD should be about doing events (community staff) and monitoring people (staff staff) as a team. Right now, there is simply too many sanctions for what is a tiny department.

Oh, and going back to the "Team Leader" system would be a stupid decision. Hayley hit the nail on the head in all areas.

Admittedly we've been terrible at quizes lately (my fault I think, something I overlooked when Ben was away).

Hecktix
11-06-2010, 07:13 PM
Erm, David, Team Leaders got reports with Super Staff when I was Manager... I wrote them 8-)

Habbox Help Desk Management has little to do nowadays imo, and yes, we had weekly quizzes & events... & we also helped staff learn more about Habbo etc. But y'know.

I don't think you should expand your senior team unless you are going to expand your normal staff team - something I am in support of if it would work, but I am unfamiliar with Habbo tbh.

HotelUser
11-06-2010, 07:23 PM
Erm, David, Team Leaders got reports with Super Staff when I was Manager... I wrote them 8-)

Habbox Help Desk Management has little to do nowadays imo, and yes, we had weekly quizzes & events... & we also helped staff learn more about Habbo etc. But y'know.

I don't think you should expand your senior team unless you are going to expand your normal staff team - something I am in support of if it would work, but I am unfamiliar with Habbo tbh.

Hm. I might be thinking about Bren or Tim then, I know neither of them wrote any reports. Anywho, I think having 1/4th of our staff in senior positions is ok. I think that's around what we've got presently.

AgnesIO
11-06-2010, 08:02 PM
Hm. I might be thinking about Bren or Tim then, I know neither of them wrote any reports. Anywho, I think having 1/4th of our staff in senior positions is ok. I think that's around what we've got presently.

What if all your trialists fail? Then it's more like 3/1 lol

I think it is being overlooked here that ALL HxHD staff should be interacting with the community. You don't need some pointless job title to do that.

dogboy123
11-06-2010, 08:07 PM
If some trialists don't pass, then people want to return, and some people who narrowly missed the trialist stage will be asked if they'd like a shot at it. We have no worries with filling the staff limit so it's nothing to worry about.

AgnesIO
11-06-2010, 08:11 PM
If some trialists don't pass, then people want to return, and some people who narrowly missed the trialist stage will be asked if they'd like a shot at it. We have no worries with filling the staff limit so it's nothing to worry about.

May I ask how many of the current trialists are either from Aussie way or America way?

HotelUser
11-06-2010, 08:12 PM
May I ask how many of the current trialists are either from Aussie way or America way?

Regrettably not a lot, because we opened applications prior to the merge, however as you said not all trialists will pass.

AgnesIO
11-06-2010, 08:16 PM
Regrettably not a lot, because we opened applications prior to the merge, however as you said not all trialists will pass.

Thanks or the answer. I actually asked that question as an idea. Perhaps in the future for HxHD and HxL and HxE (Community based) and probably eventually MOD's when we get a fair amount of people from other countries on, we could open applications for timezones? Or even open them for everyone, but say at the bottom that people from 'X' are more likely to be chosen?

HotelUser
11-06-2010, 08:20 PM
Thanks or the answer. I actually asked that question as an idea. Perhaps in the future for HxHD and HxL and HxE (Community based) and probably eventually MOD's when we get a fair amount of people from other countries on, we could open applications for timezones? Or even open them for everyone, but say at the bottom that people from 'X' are more likely to be chosen?

This is ideal for all departments and particularly important for community based departments such as HxHD, therefore it is on our todo list ;)

scott
11-06-2010, 08:27 PM
Thanks or the answer. I actually asked that question as an idea. Perhaps in the future for HxHD and HxL and HxE (Community based) and probably eventually MOD's when we get a fair amount of people from other countries on, we could open applications for timezones? Or even open them for everyone, but say at the bottom that people from 'X' are more likely to be chosen?

HxL already do have applications from different timezones :P But yeah It would be good to have an equal amoutn of UK and International HxHD staff now I suppose :)

Dan2nd
11-06-2010, 08:29 PM
I think when I became HxHD manager (3 years ago i think as Dan2nd) it was going through a stage where the format was becoming old and withered and was coming to the end of its life which is why in all honesty I quit because I couldn't be bothered to help it all change..

A couple of managers after me tried to continue using teams and team leaders and the desk continued to die and get even worse and desperate that was until someone stepped up (and I'm sorry whoever it was but I don't remember their name) and decided to go back to the basics and change it to keep it simple and if I remember rightly it was a massive success. In my opinion it's dangerous to go back to how it was I think David and Ben need to learn from the past and avoid turning the team back into a un-needed hierarchy I understand why they have does this from reading Garions previous post but think it'll turn out the same sad way I think you should have 1 manager 1 Assistant Manager and everyone else should remain as normal staff.

AgnesIO
11-06-2010, 08:30 PM
HxL already do have applications from different timezones :P But yeah It would be good to have an equal amoutn of UK and International HxHD staff now I suppose :)

It would indeed be good :P

Otherwise you are less likely to get who you want xD I can imagine the staff reaction when an announcement is made 'All staff are expected to be in HxHD at 3am GMT. If you do not you will be fired. This is because we have no international staff'

Riot in Hallway 1

dogboy123
11-06-2010, 08:39 PM
To be fair to Dans point, if we had 20normal staff, then theres nothing to aim for. I hate to put it bluntly, but after a while sitting in a room helping isn't the funnest job at habbox. It'd make our staff reisng and I wouldn't want to be stuck in one department doing the same thing every day with nothing to aim for.

AgnesIO
11-06-2010, 08:40 PM
To be fair to Dans point, if we had 20normal staff, then theres nothing to aim for. I hate to put it bluntly, but after a while sitting in a room helping isn't the funnest job at habbox. It'd make our staff reisng and I wouldn't want to be stuck in one department doing the same thing every day with nothing to aim for.


I think maybe just have

Junior
Normal
Senior

Or something,,

immense
11-06-2010, 08:41 PM
To be fair to Dans point, if we had 20normal staff, then theres nothing to aim for. I hate to put it bluntly, but after a while sitting in a room helping isn't the funnest job at habbox. It'd make our staff reisng and I wouldn't want to be stuck in one department doing the same thing every day with nothing to aim for.
I could find 20 staff who would sit in there for hours every day and value their job.

dogboy123
11-06-2010, 08:41 PM
What's the point, the staff roles are fine as they are, maybe they need renaming but I'd feel a bit patronised being called Junior HxHD Staff. The SS role may change a bit and we're working on it. But I don't think a load of new names are needed.

@Jake - and after about 2months realise that it's pointless...

scott
11-06-2010, 08:43 PM
What's the point, the staff roles are fine as they are, maybe they need renaming but I'd feel a bit patronised being called Junior HxHD Staff. The SS role may change a bit and we're working on it. But I don't think a load of new names are needed.

@Jake - and after about 2months realise that it's pointless...

:S were did community super staff and staff super staff come from then lol

immense
11-06-2010, 08:44 PM
Manager
Assistant Manage

6 super staff
10 normal staff

is what i'd have

dogboy123
11-06-2010, 08:46 PM
That's what we're gonna do (probably) Jake. But have 14 normal staff (hopefully) instead.

AgnesIO
11-06-2010, 08:49 PM
What's the point, the staff roles are fine as they are, maybe they need renaming but I'd feel a bit patronised being called Junior HxHD Staff. The SS role may change a bit and we're working on it. But I don't think a load of new names are needed.

@Jake - and after about 2months realise that it's pointless...

Yeh loads of new names weren't needed :|

I don't get all this patronising crap?

I'm sorry but I would feel just as crap having other staff classed s 'super' as to being called junior..

immense
11-06-2010, 08:55 PM
That's what we're gonna do (probably) Jake. But have 14 normal staff (hopefully) instead.

And they shouldn't have any other right but to advise new staff and help with management decisions. None of this super staff community or staff super staff (lmao who thought of that name)

Posts merged by Nicola (Forum Super Moderator): Double post caused by forum lag

AgnesIO
11-06-2010, 08:58 PM
And they shouldn't have any other right but to advise new staff and help with management decisions. None of this super staff community or staff super staff (lmao who thought of that name)

Posts merged by Nicola (Forum Super Moderator): Double post caused by forum lag

Staff Super Staff is such a lame name haha

I still thiknk shortening it to 'the SS' (like for normal Super Staff is, erm, dodgy.

dogboy123
11-06-2010, 08:58 PM
(wasnt me ofc 8-)) They're gonna be helping with community stuff like quizes and quests. Also giving us weekly feedback on what they think about the desk that week and things in a weekly meeting.

@Android, we're gonna change the name!

HotelUser
11-06-2010, 09:03 PM
Change is in the air, folks :)

AgnesIO
11-06-2010, 09:05 PM
(wasnt me ofc 8-)) They're gonna be helping with community stuff like quizes and quests. Also giving us weekly feedback on what they think about the desk that week and things in a weekly meeting.

@Android, we're gonna change the name!

But I still think EVERYONE who is staff in a community based department should hold quizzes etc.

I mean they have to have their hxf usernames s their habbo names, so surely they should be involved with the community . .

Mathew
11-06-2010, 09:18 PM
(wasnt me ofc 8-)) They're gonna be helping with community stuff like quizes and quests. Also giving us weekly feedback on what they think about the desk that week and things in a weekly meeting.

@Android, we're gonna change the name!
In that case, nothing has changed and the whole idea of seperating super staff was a flop? :P Super Staff should have been doing quizes before, they should have been helping trialists and they should have been rising issues to you.

Glad it's been realised that it was a dumb idea.. :)


Change is in the air, folks :)

You don't fill me with confidence, Dave!! :P:P

immense
11-06-2010, 09:21 PM
After listening to your views, we decided it be best to abolish the role of Staff and Community Staff and replace it with the role of 'Senior Help Desk Staff' This role will include attending weekly meetings with management to discuss various issues, and general problems and improvements within the desk. Also they will be getting involved with community actions involved with HxHD (ie quizes, quests, promotions etc). These new roles should hopefully put your queries at bay, and hopefully benefit HxHD!

Over and out!


has been updated. meh lol.

Sharon
11-06-2010, 09:22 PM
thread closed :)

HotelUser
11-06-2010, 09:22 PM
has been updated. meh lol.

you don't like?

immense
11-06-2010, 09:22 PM
nah, same thing, another name lol

dogboy123
11-06-2010, 09:23 PM
Thats what you guys wanted, so we listened. Can we do anything right :S?

HotelUser
11-06-2010, 09:23 PM
nah, same thing, another name lol

We got rid of two roles and merged them into one.

Alex3213
11-06-2010, 09:24 PM
nah, same thing, another name lol

This really. Sorry my post isn't very productive but this explains it. It just is not needed.

immense
11-06-2010, 09:25 PM
innit alex, it's a stupid change. you didn't listen at all. most people said they want ss and staff. not senior super staff :S lmao!

interestingly, it was all ex hxhd management who agree and weren't listened too

Inseriousity.
11-06-2010, 09:25 PM
lol i imagine behind the scenes, they've still got the staff/community senior staff role (the way it should've been done if you really wanted to do it tbh) :p

dogboy123
11-06-2010, 09:26 PM
There are no more Super Staff. The whole things been renamed Senior HxHD Staff

HotelUser
11-06-2010, 09:26 PM
innit alex, it's a stupid change. you didn't listen at all. most people said they want ss and staff. not senior super staff :S lmao!

interestingly, it was all ex hxhd management who agree and weren't listened too

Currently it is as follows:
Manager and assistant
Senior Staff
Normal/trialist Staff

I was under the impression that this was what the majority wanted, or am I mistaken?

Alex3213
11-06-2010, 09:27 PM
innit alex, it's a stupid change. you didn't listen at all. most people said they want ss and staff. not senior super staff :S lmao!

interestingly, it was all ex hxhd management who agree and weren't listened too

Yeah I noticed that an awful lot.


lol i imagine behind the scenes, they've still got the staff/community senior staff role (the way it should've been done if you really wanted to do it tbh) :p

That's the thing. If you want the roles to exist then just do it behind the scenes. Don't need more ranks.

Mathew
11-06-2010, 09:27 PM
"Updated" isn't the right word.. :P

A name change and a reclarification of what is expected of "senior / super staff" which could have been done through PM to them anyway.

HotelUser
11-06-2010, 09:27 PM
Yeah I noticed that an awful lot.



That's the thing. If you want the roles to exist then just do it behind the scenes. Don't need more ranks.

"Updated" isn't the right word.. :P

A name change and a reclarification of what is expected of "senior / super staff"..


There's not new ranks. There are less :)

immense
11-06-2010, 09:28 PM
There are no more Super Staff. The whole things been renamed Senior HxHD Staff
so it's back to what it was...? with super staff being called senior staff?

lol

Alex3213
11-06-2010, 09:28 PM
There's not new ranks. There are less :)

Then that is fine. But why has Super been changed to Senior? I see the logic but why change it all of a sudden. And "Senior Staff", will the limits remain the same?

Hecktix
11-06-2010, 09:29 PM
Why Senior Help Desk Staff and not Super Staff - go back how it was, call them Super Staff or you are destroying a huge part of history there...

dogboy123
11-06-2010, 09:30 PM
Everyone wanted the name changed from Super cause apparently it was stupid or whatever other reason :S?

immense
11-06-2010, 09:30 PM
no staff super staff was stupid lmao

nothing wrong with super staff

Alex3213
11-06-2010, 09:32 PM
no staff super staff was stupid lmao

nothing wrong with super staff

This (lol I keep agreeing with you today Jake). Also if it's to do with to fit in with "Senior DJ", "Senior Events Organiser", it's basically saying that Moderation should be called Forum Senior Moderators. Personally I think it does suit Super in this dept.

HotelUser
11-06-2010, 09:32 PM
Can I confirm that you're seriously complaining about us changing a title?

Is the news day really that slow!

Inseriousity.
11-06-2010, 09:32 PM
actually I do think some people said it should be changed to senior. think it might have been grig.

I honestly couldn't care less what the ranks are called as long as you do your job. :)

Hecktix
11-06-2010, 09:32 PM
no staff super staff was stupid lmao

nothing wrong with super staff

this.

I am not too happy about the title Super Staff being removed - it's a role that's been in HxHD since day 1....

immense
11-06-2010, 09:33 PM
innit, ******* change hxhd to habbox support bar HxSB while ur at it

Charlottay!
11-06-2010, 09:34 PM
at the end of the day its habbox help desk. community events and things were done before by everyone else. the staff bit is good to show who is actually staff but to have 20 staff. if all staff do there job properly and r in the help desk. that leaves u wat 5 other people to go in and out the desk. but if u dont have that many people in there who aint staff who can attend ur community events? cause thats a sure event that with 5 people instead of a good number more. if u want more things to do like host events that join the flippin events team. its wat its there for.

super and senior titles. mean the same thing

dogboy123
11-06-2010, 09:36 PM
WE thought you guys wanted Super Staff removing cause its stupid. made a right pickel of this now

Alex3213
11-06-2010, 09:36 PM
at the end of the day its habbox help desk. community events and things were done before by everyone else. the staff bit is good to show who is actually staff but to have 20 staff. if all staff do there job properly and r in the help desk. that leaves u wat 5 other people to go in and out the desk. but if u dont have that many people in there who aint staff who can attend ur community events? cause thats a sure event that with 5 people instead of a good number more. if u want more things to do like host events that join the flippin events team. its wat its there for.

super and senior titles. mean the same thing

HxHD Quizzes I am for. How common they are is a different story. They really don't have to be that often.

Hecktix
11-06-2010, 09:36 PM
WE thought you guys wanted Super Staff removing cause its stupid. made a right pickel of this now

Want me to delete the announcement? LOL

dogboy123
11-06-2010, 09:38 PM
Naa it's cool Garions gonna change it I thiiinnkkkk

Nixt
11-06-2010, 09:38 PM
They will remain called Super Staff. The roles of Staff Super Staff and Community Super Staff have been abolished. Super Staff will bear both the roles, providing feedback on staff and involving themselves in the community etc etc. Sorted.

Mathew
11-06-2010, 09:38 PM
We wanted it back to how it was before (scrapping the split super staff positions), not removing the whole thing then adding it under a new name.. :P
Thanks Garion for getting in there.. :P:P

I do agree HxHD Quizes are good (it had good intention doing one every Saturday night with good prizes) but sadly they haven't been kept up. Surely in 20 staff members, someone will do one? :D Other events yeah, leave them to the experts (a)

HotelUser
11-06-2010, 09:40 PM
WE thought you guys wanted Super Staff removing cause its stupid. made a right pickel of this now

To elaborate: Ben, Roxy and I make decisions based on what we think is in the best interest of the department. When it comes to something as minor as a title's name being changed we get somewhat confused that a federal case can be made out of it. Now, having said that we will ofcourse change the title back, because as I said, the title really doesn't matter.

Alex3213
11-06-2010, 09:40 PM
We wanted it back to how it was before (scrapping the split super staff positions), not removing the whole thing then adding it under a new name.. :P

I do agree HxHD Quizes are good (it had good intention doing one every Saturday night with good prizes) but sadly they haven't been kept up. Surely in 20 staff members, someone will do one? :D

I also have noticed this, there isn't always a quiz every week. There are 20 staff, surely there will be one person able to plan and host.

Hecktix
11-06-2010, 09:40 PM
They will remain called Super Staff.

I was just about to make "Bring Back Super Staff" banners :P

hah
11-06-2010, 09:40 PM
dont really like the idea of ben coming in for the first time in a week and kicking me and wootzeh for sitting on someones seat lol

dogboy123
11-06-2010, 09:41 PM
We'll be discussing with staff what we're deciding to do, and maybe do a seasonal quest or something. All in good time :)

immense
11-06-2010, 09:41 PM
I was just about to make "Bring Back Super Staff" banners :P

last time you went on a campaign you got fired and permed

Hecktix
11-06-2010, 09:42 PM
last time you went on a campaign you got fired and permed

Current Hx Management are more open to opinion obv.

HotelUser
11-06-2010, 09:43 PM
I was just about to make "Bring Back Super Staff" banners :P

It was a decision we made without considering how long they've been called superstaff. I'm glad it was brought to our attention sooner rather than later.

xxMATTGxx
11-06-2010, 09:44 PM
Current Hx Management are more open to opinion obv.

You do any protests and you are out ;/ jk jk. I go for a drink, come back and get told everything changing twice over! Ah well.


dont really like the idea of ben coming in for the first time in a week and kicking me and wootzeh for sitting on someones seat lol

I don't blame Ben. (Joking) But if you have a serious issue with Ben or David then you know who to contact.

dogboy123
11-06-2010, 09:45 PM
It's Habbox Matt, what do you expect. Anyway hope y'all like the new changes :)

Alex3213
11-06-2010, 09:46 PM
Just a question though, is it really necessary to do a quest every season? There has been for a while and although events are nice, surely you can find other ways to do activities. As Charl said, the events dept. is there for a reason, the HxHD is a lounge, and also to help people.

Inseriousity.
11-06-2010, 09:48 PM
I was just about to make "Bring Back Super Staff" banners :P

I'm making my "Bring Back Staff/Community Super Staff" banners :P
lol joking, dont panic david/ben.

also if you are going to do quests, please have a variation on the mazes, thank you. :)

Hecktix
11-06-2010, 09:49 PM
Just a question though, is it really necessary to do a quest every season? There has been for a while and although events are nice, surely you can find other ways to do activities. As Charl said, the events dept. is there for a reason, the HxHD is a lounge, and also to help people.

Think of HxHD as you'd think of a Pub irl, the pubs purpose is a place to go and have a drink, however the pub have to do certain things like quizzes etc to get people to go in - that's all HxHD are doing.

xxMATTGxx
11-06-2010, 09:53 PM
Thread Closed.

Since this thread was all about the staff ranks which got sorted in the end. If you have questions for the HxHD department then go here. (http://www.habboxforum.com/forumdisplay.php?f=175)

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