HxHD Staff Ranks 2

[Mathew]

Due to the other thread being closed I'd quite like the discussion of HxHD to continue.

I was waiting for Junior Apprentice to finish before I replied then it was closed!
Anyway, I do agree that it's a pointless change. Firstly, if the change doesn't concern the public, why tell us that "Fred Bloggs is now Super Senior Team Leader Staff"

HxHD is one of the smallest departments yet it now has 5 ranks (normal, two "super" and two managers). Community staff are there to run quizes - is it really so difficult to find one out of now 20 staff members to spend 1 hour of their time per week giving out VIP? If that's the case, maybe the dedication of some staff should be looked at.

I really don't see the problem with one set of Super Staff like it has always been. Posting report notes when needed, helping trialists and running the odd quiz. Remember HxHD is a small department on a fansite for an online game which is played by teenagers. This isn't a big business empire so don't treat it like one. Just relax.

I thought HxHD had changed to a more lounge theme anyway. The staff area had been reduced, staff limit was reduced to 12, they were encouraged to sit out in the open, interacting (but now they are expected to be behind the desk too..?). There's 20 now (including trialists) and it's slowly turning back into how it was. By calling them "Team Leaders" will simply put us back in the olden days. A lot of work went into changing the desk to make it like a lounge and it worked. It's being changed back when that system simply doesn't work anymore due to the reduced amount of staff.

A thanks to Garion for explaining the change too as we were left in the dark.. :rolleyes:

No talk of Jord pls.. (yn)

[Shar]

Firstly, the community SS has other duties other than just organising quizes such as organising events such as quests to attract more people to HxHD and HxF, secondly they were introduced because of the merge as their are now more people we can target to make both HxHD and HxF more popular.
After the trialists have completed their trials things will change. Also, I'm sure something will be done about the layout of HxHD, we'll just have to wait and see
Lastly, if anyone has a problem about "community" and "staff" SS in our titles just kindly PM Ben, David, Roxy and Garion or whoever and ask them and I'm sure they will do something about it, that way we can get on with our duties and you won't get confused by it.

[HotelUser]

Taken directly from the last thread:


Garion:

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall .

your friend neighbourhood Canadian HotelUser:

I completely disagree. From a first hand perspective it's absolutely necessary to maintain these positions.

It gives the staff something to work for, and if all 20 of us all had rights, it would be far too much to look after and manage, especially considering the complaints we get concerning room moderation when at present 3 superstaff have rights.

It makes no sense merging all the jobs, because we do need groups of people working towards specific tasks. It is much easier for a portion of the team to be mostly focused on room moderation, one part arranging staff bonding, and room quizes (which I plan on seeing an abundance of due to the merge and the time of year) and a portion of staff of which can just focus on making sure the conversation in the room is flowing, and friendly.

Mixing all of these tasks into one position would be overwhelming for new staff, and to be quite frank, it would be very difficult to find rnough staffmembers who want to, or are atleast good, at doing absolutely every one of these things. I'd have to rename the single title to super super staff.

I'd also like to emphasize, and I'm sure my staff can vouch for this, that we have actually been helping a lot of Habbos since the removal of Habbo Xs so long ago, so a lot of people saying we don't is just hearsay!

[ihatehash]

can i just point something out. why has all these other departments been running events when we have a great team of events staff to do it for them. I mean theres about 10 (I think) events per week not ran by the events department perhaps the events department shold help in running these events e.g. when the managers want an event they pm roxy or molly and then they find a staff member to organise and work with the managers to do the events.

and secondly do yo really need 2 separate positions? i mean look at senior comps staff or senior/head dj they do alot of work for these jobs hence the word "senior" why do the need to be separate?

[Grig]

I actually think a short while ago you guys had 80% of your staff at the time as super staff. Obviously now there are trialists so it isn't the case. But I don't think super or senior staff should be the majority in any department.

To add to the point when I'm in there I see non-staff members interacting more than the actual staff who sit there like a display case ocassionaly warning people for this and that. These community staff members should interact more then :S. If you're going to add to this point of 'Senior DJ', when I upheld this position I chipped in with reports and organised/ ran community events and managed to do everything on a broader scale, I'm not sure why HxHD Super Staff can't do the same.

I think it was acknowleged that help desks were no longer needed when nvr was GM, Sammeth AGM of community owning the desk and Leah managing, I'm sure there was more emphasis on it being a lounge, even though there was always a staff area. I think it is still living in the past, as much as I can be all nostalgic about it, it is a fact that needs to simply be accepted and adapted with the times.

[dogboy123]

I don't like the fact people say 'you cant be bothered, so you make people do jobs for you', if that was the reason behind this then I would resign, not shift the authority onto other people. The reason we had these new roles implimented is because we thaught it was best for HxHD. If we had Staff SS that are in the desk alot, then normal staff could be monitored more closely. With 4 people instead of 2 watching staff then there's more chance of staff behaviour being picked up. With Community SS we have people that are concentrating soley on the community. With the merge taken place its important to draw people towards HxHD, and keep existing memebers there aswell.

[Sharon]

Your still doing it shar your job is to help people, in a desk. That's the purpose of your job so I don't get how your all still saying you don't have enough to do when your jobs to help people with Habbo related things.

[Nicola]

Can I ask, what do the other 3 members of SS get to do then?

[Hecktix]

People shouldn't be saying to Ben and David they "can't be bothered". When I ran that desk I had 6 team leaders (1 for each 4 staff groups, then team leader for Community, and another for Trialists & Recruitment (that was when we hired staff in HxHD monthly and had 40 staff), and I certainly didn't sit back and relax and watch everyone run it and I had a lot more "senior" staff than they do, then again I had more staff altogether.

It's hard when you're running the Help Desk because you need to do things to make your desk stand out and Help Desk quizzes & events are good, so I think it's good they've got a couple of staff dedicated to providing such events. In terms of "staff super staff" I say bring back Team Leaders because at the end of the day a Manager (and Assistant Manager in this case) cannot see every single thing each member of staff does.

It's not like my job, where I can log into AdminCP, type in the name of a moderator and get a full list of exactly what they've been doing. It's good to have senior staff monitoring/mentoring/even in some way managing your staff.

I say HxHD to go back to how it used to be now it's popular again - scrap the lounge idea because it's slowly turned back into a Help Desk and it's working well.

[HotelUser]

I actually think a short while ago you guys had 80% of your staff at the time as super staff. Obviously now there are trialists so it isn't the case. But I don't think super or senior staff should be the majority in any department.

To add to the point when I'm in there I see non-staff members interacting more than the actual staff who sit there like a display case ocassionaly warning people for this and that. These community staff members should interact more then :S. If you're going to add to this point of 'Senior DJ', when I upheld this position I chipped in with reports and organised/ ran community events and managed to do everything on a broader scale, I'm not sure why HxHD Super Staff can't do the same.

I think it was acknowleged that help desks were no longer needed when nvr was GM, Sammeth AGM of community owning the desk and Leah managing, I'm sure there was more emphasis on it being a lounge, even though there was always a staff area. I think it is still living in the past, as much as I can be all nostalgic about it, it is a fact that needs to simply be accepted and adapted with the times.

Completely invalid comparison. Desks weren't needed when we had Habbo x's and before the confusion of merges trading passes and openid login. Also in that time the desk had 12 staff, was unpopular and overrun by trolls. If nvrspk and sammeth actually felt strongly about the desk becoming a lounge they would have made it so. Changing it to a lounge now would be the stupidest thing we could do, especially considering how many questions there are due to the merge, the time of year, and just how absolutely horrible ingame moderators there are.