HxHD Rules

[Richie]

I was replying to the other thread and it gets closed / moved, ******* ridiculous. This isn't really a complaint, more like feedback explaining why the rules need to be changed. I preferred the rules in the past were the staff couldn't kick a clone unless they had evidence it was you. You can hardly kick someone because they 'type' the same or you have 'suspicions' that they are a banned user. I know for a fact that if I was a new user and entered the desk for the first time and randomly got kicked because the staff suspected I was someone else, thats complete and utter ********. Thats like sending someone to jail because you think they killed someone (no I'm not comparing this to murder I'm giving examples)

One other thing I hate is how people get warned for 'trolling' could someone please define trolling because it can easily fall under many different things & explain to me when the rule 'No Trolling' was introduced because its only been happening recently.


Thanks,
Rich.

Multiple threads moved by Bolt660 (Forum Super Moderator): Both on the same style of topic and can be discussed in one thread.

Thread closed by Oli (Forum Manager) as it's escalating from feedback, to complaints to a slanging match - the Help Desk Manager has highlighted here (http://www.habboxforum.com/showthread.php?t=656012&p=6607312#post6607312) that the rules will be looked into - therefore there's no need for this thread to continue causing arguments between members. Users do not have permission to recreate this thread.

[scottish]

Yeh its a joke,

Simple solution = fire all hxhd staff and hire new

These staff clearly like to abuse their powers and act unprofessional 24/7

habbic for manager

[wiktoria]

yeah hahahahha habbox help desk is a joke you're not even allowed to talk in caps how sad sorry for making text walls hoteluser

[Dean]

THIS THREAD IS NOT FOR FLAMING OR "TROLLING", IT IS FOR FEEDBACK. IF YOU FEEL THAT THE HELP DESK RULES/WARNING SYSTEM SHOULD BE REFORMED, PLEASE TELL US WHY AND KEEP IT CLEAN.

I think the HxHD should be more changed into a lounge, because the rules at the moment are completely out of the question.

1. You can't even talk without getting warned for spamming.
2. The rules and staff are uptight.
3. Freedom isn't an option.

Now, I'm sure staff will look at this and try to defend their help desk but I and others think otherwise. All you hear about in the help desk is "trolling", and it needs to relax.

I've received warnings for having a conversation and having my own opinion. I witnessed Faboosh spamming earlier and what did HotelUser do, nothing? I think that the warning system and the rules are a problem arising themselves.

http://uploads.shizzlenizzle.biz/images/1279044745_Screen%20shot%202010-07-13%20at%2018.16.31.png

Ok, I will. Here you are.

http://uploads.shizzlenizzle.biz/images/1279042973_Screen%20shot%202010-07-13%20at%2017.47.08.png

http://uploads.shizzlenizzle.biz/images/1279043110_Screen%20shot%202010-07-13%20at%2017.33.00-1.png

http://uploads.shizzlenizzle.biz/images/1279044878_Screen%20shot%202010-07-13%20at%2018.18.54.png

RabRogan4 jumped from one warning to the final. Isn't there 3 warnings? The warning system isn't even practised properly.

RNB.Queen warned me for "spamming" when I was having a conversation. Staff should set examples, not do this...

http://uploads.shizzlenizzle.biz/images/1279044999_Screen%20shot%202010-07-13%20at%2018.20.12.png

I think that the staff should set an example, the word "Snotty" isn't acceptable in my opinion, I was just giving him my opinion on the help desk.

Some may see this as a thread to start arguments, I just made it because I think that the truth needs to discussed and that there needs to be some reforms going on. I think HxHD should be converted to a lounge and that the rules should be much more relaxed. I agree, some people DO genuinely swear or abuse, but this is just plain old "banter" as some refer to it.

Ideas? :)

[dogboy123]

Think that they need to lax the rules abit, obvious bullying should really be reported to habbo mods and then they will deal with it. As for 'trolling' there should be a clear definition of what 'trolling' consists of so that staff dont have the excuse "i'm kicking you cause your trolling". I totally agree with the point if a new person walked in and staff assumed they were a banned user then I would get really pissed off and probably not want to visit again, so yes I agree with unless there is hard evidence it is that user then nothing should be done to innocent users

[HotelUser]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

[Molly.22]

I see where you are coming from Richie. I do agree about the clones, if we are not completely sure then no we shouldn't kick them. With trolling, I myself cannot explain what it means, I just assume it means you are just talking of no relevance?

[Sharon]

Oh I saw some of this. I do agree faovurtis is used ALOT. Say someone like oh idk scott is rude in the desk he'd get a warning yet if some other favourtied staff says something they just leave it UNTIL someone actually saying LOOK THEY WERE RUDE. I totally agree that they are used badly a lot and not used properly until pointed out

[xxMATTGxx]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

If people are talking like "like dis" and I can't think of any other words but I'm sure some people can help me out here, I don't think that is breaking the rules at all. They are typing on how they want to type. If they are being rude or whatever, then that's when something should be done about that.

[dogboy123]

Talking in a way isn't keeping new users there, kicking those people is basically saying 'I find you annoying, so i'm going to kick you' you have no reason what so ever to kick them from the room

[Dean]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

You deeply offended me the other day, I talk like droppin g's and stuff because of my upbringin and it aint my fault if I talk with slang or unpro like you do.

Also, you warn once then go straight to the final warning. see screenshots on my posts.

[scottish]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

One or two errors isn't acceptable. you shouldn't be able to kick someone unless you have hard evidence it is the member.

Erm, talking like dis isn't trolling, nor is capitals. Any assumptions like that is just stupid, being kicked for speaking in caps is just stupid




I see where you are coming from Richie. I do agree about the clones, if we are not completely sure then no we shouldn't kick them. With trolling, I myself cannot explain what it means, I just assume it means you are just talking of no relevance?

i agree



Oh I saw some of this. I do agree faovurtis is used ALOT. Say someone like oh idk scott is rude in the desk he'd get a warning yet if some other favourtied staff says something they just leave it UNTIL someone actually saying LOOK THEY WERE RUDE. I totally agree that they are used badly a lot and not used properly until pointed out

Yeh like a specific female e-daters friends if they're rude they receive no warning unless i start to complain then she will say something



If people are talking like "like dis" and I can't think of any other words but I'm sure some people can help me out here, I don't think that is breaking the rules at all. They are typing on how they want to type. If they are being rude or whatever, then that's when something should be done about that.

I agree, fire everyone who bans someone for 'trolling'


Talking in a way isn't keeping new users there, kicking those people is basically saying 'I find you annoying, so i'm going to kick you' you have no reason what so ever to kick them from the room

init ex-manager speaking even ackowledging hxhd has hit a new low..

[Becca]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.
Talkin Lyke Diz isn't break rules...
On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.
Talkin Lyke Diz isn't breaking rules.

If people are talking like "like dis" and I can't think of any other words but I'm sure some people can help me out here, I don't think that is breaking the rules at all. They are typing on how they want to type. If they are being rude or whatever, then that's when something should be done about that.
Exactly...

Talking in a way isn't keeping new users there, kicking those people is basically saying 'I find you annoying, so i'm going to kick you' you have no reason what so ever to kick them from the room
once again, exactly.

[wiktoria]

also on kicking without proof you banned me from the helpdesk until the 2nd of July because apparently i was coming in on a clone. You had no proof half of them we're even me. So you really need to check it's actually me before kicking

[Richie]

So we have to speak in full English or we get warned, what a cool rule. What will happen to accounts your 'suspect' are banned users. Will you from now onwards round up evidence before a kick?

[xxMATTGxx]

So we have to speak in full English or we get warned, what a cool rule. What will happen to accounts your 'suspect' are banned users. Will you from now onwards round up evidence before a kick?

That isn't or shouldn't be a rule at all.

[Dean]

You should ONLY get kicked if you're being genuinely ABUSIVE or RUDE.

Spamming and everything should be told to you know, please don't do this any further, but maybe tell us that we shouldn't and maybe stop warning us for spamming.

Maybe if someone spams so much that no one can actually talk, then fine. If no one is being DISRUPTIVE, then what's the point?

[HotelUser]

THIS THREAD IS NOT FOR FLAMING OR "TROLLING", IT IS FOR FEEDBACK. IF YOU FEEL THAT THE HELP DESK RULES/WARNING SYSTEM SHOULD BE REFORMED, PLEASE TELL US WHY AND KEEP IT CLEAN.

I think the HxHD should be more changed into a lounge, because the rules at the moment are completely out of the question.

1. You can't even talk without getting warned for spamming.
2. The rules and staff are uptight.
3. Freedom isn't an option.

Now, I'm sure staff will look at this and try to defend their help desk but I and others think otherwise. All you hear about in the help desk is "trolling", and it needs to relax.

I've received warnings for having a conversation and having my own opinion. I witnessed Faboosh spamming earlier and what did HotelUser do, nothing? I think that the warning system and the rules are a problem arising themselves.

http://uploads.shizzlenizzle.biz/images/1279044745_Screen%20shot%202010-07-13%20at%2018.16.31.png

Ok, I will. Here you are.

http://uploads.shizzlenizzle.biz/images/1279042973_Screen%20shot%202010-07-13%20at%2017.47.08.png

http://uploads.shizzlenizzle.biz/images/1279043110_Screen%20shot%202010-07-13%20at%2017.33.00-1.png

http://uploads.shizzlenizzle.biz/images/1279044878_Screen%20shot%202010-07-13%20at%2018.18.54.png

RabRogan4 jumped from one warning to the final. Isn't there 3 warnings? The warning system isn't even practised properly.

RNB.Queen warned me for "spamming" when I was having a conversation. Staff should set examples, not do this...

http://uploads.shizzlenizzle.biz/images/1279044999_Screen%20shot%202010-07-13%20at%2018.20.12.png

I think that the staff should set an example, the word "Snotty" isn't acceptable in my opinion, I was just giving him my opinion on the help desk.

Some may see this as a thread to start arguments, I just made it because I think that the truth needs to discussed and that there needs to be some reforms going on. I think HxHD should be converted to a lounge and that the rules should be much more relaxed. I agree, some people DO genuinely swear or abuse, but this is just plain old "banter" as some refer to it.

Ideas? :)

You took snips of parts of the conversation which made us look bad because they don't show the full story. Your first screenshot and second last are completely outrageous because they don't show your remarks, which if other people saw would change the entire perspective of the screenshots.

I suggest showing the full conversation in the future :P
http://davzy.com/screenshots/latest_Jul._13_13.31_DAVID-ACER_David_Pro-20100713-143422.png (this is flooding)


You were also complaining that we were not being strict enough:
http://www.habboxforum.com/showthread.php?t=656012&p=6607092#post6607092


@Matt, you misunderstood, I believe. I meant flooding like this:
http://davzy.com/screenshots/Screen_shot_2010-07-13_at_2.33.18_PM-20100713-143327.png

[Dean]

You took snips of parts of the conversation which made us look bad because they don't show the full story.

I suggest showing the full conversation in the future :P
http://davzy.com/screenshots/latest_Jul._13_13.31_DAVID-ACER_David_Pro-20100713-143422.png (this is flooding)


You were also complaining that we were not being strict enough:
http://www.habboxforum.com/showthread.php?t=656012&p=6607092#post6607092


@Matt, you misunderstood, I believe. I meant flooding like this:
http://davzy.com/screenshots/Screen_shot_2010-07-13_at_2.33.18_PM-20100713-143327.png

You class flooding as rude?

[HotelUser]

That isn't or shouldn't be a rule at all.

This is not a rule, what on Earth :S

[wiktoria]

no one floods like that though david.

[scottish]

Your warning still failed as he wasn't rude he was flooding

l2warn

If anything scaring off the users its you kicking people for stupid reasons, upon which banning and kicking people you think are their clones

[Becca]

You took snips of parts of the conversation which made us look bad because they don't show the full story.

I suggest showing the full conversation in the future :P
http://davzy.com/screenshots/latest_Jul._13_13.31_DAVID-ACER_David_Pro-20100713-143422.png (this is flooding)


You were also complaining that we were not being strict enough:
http://www.habboxforum.com/showthread.php?t=656012&p=6607092#post6607092


@Matt, you misunderstood, I believe. I meant flooding like this:
http://davzy.com/screenshots/Screen_shot_2010-07-13_at_2.33.18_PM-20100713-143327.png
We don't type like that because we want to annoy users... We type like that because we can't be bothered to type normally. It's not a crime.
Plus, if we're so childish to annoy users with that, then how childish is it to ignore users when they've not done anything and you're HxHD Manager?

http://i27.tinypic.com/ipmhxs.jpg
http://i30.tinypic.com/fuw7rk.jpg

[Dean]

Sorry to have to pinpoint this on you Molly, but the staff don't really seem to do anything if you're actually being abusive.

Most of the time I've seen them kick you if you're being petty.

Warning, may offend users.
http://uploads.shizzlenizzle.biz/images/1279045975_Screen%20shot%202010-07-13%20at%2018.37.07.png

[HotelUser]

Sorry to have to pinpoint this on you Molly, but the staff don't really seem to do anything if you're actually being abusive.

Most of the time I've seen them kick you if you're being petty.

Warning, may offend users.
http://uploads.shizzlenizzle.biz/images/1279045975_Screen%20shot%202010-07-13%20at%2018.37.07.png

This shall be dealt with.

[Faboosh]

I done three lines and even then only two were visible on the screen at once.. You also kicked me after I stopped and then proceeded to warn me, shouldn't I have been warned first? When Rab calls a staff member "******* sad" He doesn't get kicked yet I get kicked when two lines of fish are visible on the screen? Okay then..

[Becca]

Sorry to have to pinpoint this on you Molly, but the staff don't really seem to do anything if you're actually being abusive.

Most of the time I've seen them kick you if you're being petty.

Warning, may offend users.
http://uploads.shizzlenizzle.biz/images/1279045975_Screen%20shot%202010-07-13%20at%2018.37.07.png
This is true too, they can do whatever they want but when we do something they do, it's a "broken rule".

[Molly.22]

Sorry to have to pinpoint this on you Molly, but the staff don't really seem to do anything if you're actually being abusive.

Most of the time I've seen them kick you if you're being petty.

Warning, may offend users.
http://uploads.shizzlenizzle.biz/images/1279045975_Screen%20shot%202010-07-13%20at%2018.37.07.png

I was just being polite to the clone, by kicking him what will it achieve? The clone getting angry, spamming? I didn't react as I should of though.

[dogboy123]

I done three lines and even then only two were visible on the screen at once.. You also kicked me after I stopped and then proceeded to warn me, shouldn't I have been warned first? When Rab calls a staff member "******* sad" He doesn't get kicked yet I get kicked when two lines of fish are visible on the screen? Okay then..

i love you and everything, but if someone walked into the room and saw people spamming then theyd be like omg dont wanna stay here. Normally people just want it to stop and if someone asks you to stop you're probably gonna do another line then stop

[xxMATTGxx]

@David

http://davzy.com/screenshots/Screen_shot_2010-07-13_at_2.33.18_PM-20100713-143327.png

I haven't seen much of that apart from actual spammers who are advertising websites or insulting comments towards a user in that room. But I'm not always in there but I haven't seen much of it when I have been. Flooding isn't rude, it depends on what they are actually saying. The warning system should be still the following:

Warning 1
Warning 2
Warning 3

Flooding more than 3 lines can be so annoying though.

[Becca]

Speaking of staff being petty and not getting warned for it:

http://i27.tinypic.com/6pb8jn.png

[Richie]

Another thing is I don't see why the desk area for staff is needed, surely its not going to change staffs ability to help people without the bar?

Lets face facts its not a staff area, its vip.

'But however will habbos seek help if they don't know whos staff' I'm sure the majority of the people who play habbo can read, thats why you have stickies & a badge.

[HotelUser]

Speaking of staff being petty and not getting warned for it:

http://i27.tinypic.com/6pb8jn.png

Again that's not the entire conversation, and he and I were joking with eachother.

[Dean]

I was just being polite to the clone, by kicking him what will it achieve? The clone getting angry, spamming?

You shouldn't let them get away with it, you didn't even practise the warning system.

On another note, I think the staff should set examples.

Themselves can get rude too.

http://uploads.shizzlenizzle.biz/images/1279046414_HotelUserslagging.png

If I did this to someone, I'd get kicked.

http://uploads.shizzlenizzle.biz/images/1279046468_HotelUserslagging2.png

http://uploads.shizzlenizzle.biz/images/1279046484_HotelUserslagging3.png

[scottish]

Yeh the way warnings are done is stupid aswell

Members should be warned BEFORE being kicked

This means i can screenshot the pointless warning and report him, it also means i SEE the warning

If i done something, got kicked and didnt come back, go back 5 mins later then i'm going to be on warning 2 without being told why i was on warning 1, also i can't screenshot the pointless warning preventing me from reporting him for a stupid warning

[buttons]

bare with me. i haven't read the thread because it's the same old people (who tend to be rulebreakers) who are complaining.


why do people talk about the rules so much? i think the most important issue that needs to be addressed is the fact IT'S NOT A HELP DESK.

example:

5 people behind the desk. someone asks for help. *silence*. i offer my help.
20 minutes later, one staff asks "why do people complain we never help?". because you DON'T. she then spent ages arguing with me that she was busy helping someone else when evidently she wasn't as there was complete silence. someone else comes in and asks about rare values, i make a sly comment with "there's no point asking the staff" (which i got kicked for lol) and waited for someone to help then.

she couldn't because the staff know NOTHING about helping other habbos with their account or rare values lol. honestly as far as it goes being a helpdesk it's a complete fail. what's the criteria for becoming staff? be nice and active?

it's staff vs members. all the helpdesk is used for is people who use hxf to talk to each other and for staff to abuse their powers. i've also went from warning 1 to one day ban before ¬.¬ that's literally it. there's no help and i doubt it's regular uses who put off new users but the staff.

i don't see why there's still a help desk when there's just complaints and favouritism. someone will come along and try to prove me wrong but helpdesks have been stupid for a long long time and all it's doing, in my view, is giving habbox as a whole a bad reputation. i wonder why there's hardly any new international members..

ps omg lol who was that who mentioned concentration camps ;l keke

[Faboosh]

i love you and everything, but if someone walked into the room and saw people spamming then theyd be like omg dont wanna stay here. Normally people just want it to stop and if someone asks you to stop you're probably gonna do another line then stop

I realise that and everything but people could only see two lines at once and it wasn't like I done one then went straight on to the next and kept doing it. I was kicked AFTER I stopped and David could see I wasn't typing, wouldn't it be logical to warn me and not kick me. It's kinda silly when someone gets kicked for two lines of fish and then someone else doesn't get kicked for being rude. lol.

[Becca]

I also have a screenshot of David being rude to someone who he thinks was a clone but was actually my friend off habbo:

http://i29.tinypic.com/30bpc3t.png

[Dean]

bare with me. i haven't read the thread because it's the same old people (who tend to be rulebreakers) who are complaining.


why do people talk about the rules so much? i think the most important issue that needs to be addressed is the fact IT'S NOT A HELP DESK.

example:

5 people behind the desk. someone asks for help. *silence*. i offer my help.
20 minutes later, one staff asks "why do people complain we never help?". because you DON'T. she then spent ages arguing with me that she was busy helping someone else when evidently she wasn't as there was complete silence. someone else comes in and asks about rare values, i make a sly comment with "there's no point asking the staff" (which i got kicked for lol) and waited for someone to help then.

she couldn't because the staff know NOTHING about helping other habbos with their account or rare values lol. honestly as far as it goes being a helpdesk it's a complete fail. what's the criteria for becoming staff? be nice and active?

it's staff vs members. all the helpdesk is used for is people who use hxf to talk to each other and for staff to abuse their powers. i've also went from warning 1 to one day ban before ¬.¬ that's literally it. there's no help and i doubt it's regular uses who put off new users but the staff.

i don't see why there's still a help desk when there's just complaints and favouritism. someone will come along and try to prove me wrong but helpdesks have been stupid for a long long time and all it's doing, in my view, is giving habbox as a whole a bad reputation. i wonder why there's hardly any new international members..

ps omg lol who was that who mentioned concentration camps ;l keke

I agree so much!!

I think that the "Help Desk" should be changed into a lounge. Anyone with me?

Therefore at least staff can help and rules will be much more laxed and it'll be more "GENERAL". Help Desk is too specific and most of the users in the "help desk" don't need help.

[Richie]

Rude members should also be givin a chance to plead a ban and ask why they are getting kicked.


Also the funny thing is the only people agreeing the rules are find etc are staff and even at that there's staff agreeing the rules are terrible.

[Becca]

bare with me. i haven't read the thread because it's the same old people (who tend to be rulebreakers) who are complaining.


why do people talk about the rules so much? i think the most important issue that needs to be addressed is the fact IT'S NOT A HELP DESK.

example:

5 people behind the desk. someone asks for help. *silence*. i offer my help.
20 minutes later, one staff asks "why do people complain we never help?". because you DON'T. she then spent ages arguing with me that she was busy helping someone else when evidently she wasn't as there was complete silence. someone else comes in and asks about rare values, i make a sly comment with "there's no point asking the staff" (which i got kicked for lol) and waited for someone to help then.

she couldn't because the staff know NOTHING about helping other habbos with their account or rare values lol. honestly as far as it goes being a helpdesk it's a complete fail. what's the criteria for becoming staff? be nice and active?

it's staff vs members. all the helpdesk is used for is people who use hxf to talk to each other and for staff to abuse their powers. i've also went from warning 1 to one day ban before ¬.¬ that's literally it. there's no help and i doubt it's regular uses who put off new users but the staff.

i don't see why there's still a help desk when there's just complaints and favouritism. someone will come along and try to prove me wrong but helpdesks have been stupid for a long long time and all it's doing, in my view, is giving habbox as a whole a bad reputation. i wonder why there's hardly any new international members..

ps omg lol who was that who mentioned concentration camps ;l keke
i agree so much
it's a useless department, it's only for drama and thinking habbox is a real life issue.

Again that's not the entire conversation, and he and I were joking with eachother.
Yeah, sure he thought that. And I am shocked! HOTELUSER IS TALKING TO ME? still childish i guess though since it's only about your department.

[Shar]

I also have a screenshot of David being rude to someone who he thinks was a clone but was actually my friend off habbo:

http://i29.tinypic.com/30bpc3t.png
That's not the entire conversation.

[Matthew]

Another thing is I don't see why the desk area for staff is needed, surely its not going to change staffs ability to help people without the bar?

Lets face facts its not a staff area, its vip.

'But however will habbos seek help if they don't know whos staff' I'm sure the majority of the people who play habbo can read, thats why you have stickies & a badge.
I disagree with that, it is a staff area. It shows those who come into the help desk who is staff. They then know who to ask and who will (or should) offer them help. If the 'vip area' as you put it wasn't there, then they wouldn't know who to ask, and may not want to ask a question.

[wiktoria]

It's too strict I know it's a habbox official room and everything but it's only habbo.

[Becca]

That's not the entire conversation.
I was in the room reading it, it was.

[Richie]

I disagree with that, it is a staff area. It shows those who come into the help desk who is staff. They then know who to ask and who will (or should) offer them help. If the 'vip area' as you put it wasn't there, then they wouldn't know who to ask, and may not want to ask a question.

Can't they read?


scrap the staff stickies if thats the case, anyone behind the bar is staff simple as.

[Becca]

It's too strict I know it's a habbox official room and everything but it's only habbo.
This is really true too, I mean they're acting like it's a real life thing. In real help desks/centres you don't have bans or warnings. It's for help issues, which is when I user comes in asking for help. Not for someone to come in and be rude. If they are rude, they'll get over it? It's like ******* prison.

[Shar]

I was in the room reading it, it was.
I was also in the room, it wasn't.

[Matthew]

Can't they read?
I'm guessing you mean read the stickys with the info on them, and if so:

Lets say a new user comes in the help desk, but there's no staff area. How will they know to read the stickys, and more importantly, how will they know who to go to for help? Its likely that they won't.
The staff area simply defines who is staff and who isn't, its so much easier for there to be a staff area than not.

[Richie]

I'm guessing you mean read the stickys with the info on them, and if so:

Lets say a new user comes in the help desk, but there's no staff area. How will they know to read the stickys, and more importantly, how will they know who to go to for help? Its likely that they won't.
The staff area simply defines who is staff and who isn't, its so much easier for there to be a staff area than not.

If they know how to load a room they know how to click a stickie.

[wiktoria]

If someone needs help I'm sure they wouldn't go somewhere else because people are talking in caps.

[Becca]

I was also in the room, it wasn't.
You're mainly sticking up for your friend, this person is my friend off habbo, she didn't do anything.

[dogboy123]

bare with me. i haven't read the thread because it's the same old people (who tend to be rulebreakers) who are complaining.


why do people talk about the rules so much? i think the most important issue that needs to be addressed is the fact IT'S NOT A HELP DESK.

example:

5 people behind the desk. someone asks for help. *silence*. i offer my help.
20 minutes later, one staff asks "why do people complain we never help?". because you DON'T. she then spent ages arguing with me that she was busy helping someone else when evidently she wasn't as there was complete silence. someone else comes in and asks about rare values, i make a sly comment with "there's no point asking the staff" (which i got kicked for lol) and waited for someone to help then.

she couldn't because the staff know NOTHING about helping other habbos with their account or rare values lol. honestly as far as it goes being a helpdesk it's a complete fail. what's the criteria for becoming staff? be nice and active?

it's staff vs members. all the helpdesk is used for is people who use hxf to talk to each other and for staff to abuse their powers. i've also went from warning 1 to one day ban before ¬.¬ that's literally it. there's no help and i doubt it's regular uses who put off new users but the staff.

i don't see why there's still a help desk when there's just complaints and favouritism. someone will come along and try to prove me wrong but helpdesks have been stupid for a long long time and all it's doing, in my view, is giving habbox as a whole a bad reputation. i wonder why there's hardly any new international members..

ps omg lol who was that who mentioned concentration camps ;l keke


When I was manager I'd find this alot, I'd wait to see if any of the staff actually behind the desk would answer as I was sick of constantly answering them myself when people behind the desk should be paying extra attention. Then they'd say "well you were helping them and i didnt want to confuse them", which is rubbish cause i waited for a while till i answered

[HotelUser]

I think some of the users complaining in this thread might be upset that they were disciplined for their behaviours in HxHD. I've counted over 8 screenshots above where users have taken just a fraction of the conversation in attempt to specifically target and make another user or staffmember look bad. If you really expect anyone to deal with this, PLEASE post full room screenshots that show the entire conversation. Otherwise it's pointless. I could show what insults Bob said to Bill, which would make Bob look bad, but maybe Bill threatened Bob first, and with physical violence.

You are clearly not showing another side to the story: http://davzy.com/screenshots/SS-2010-07-13_14.57.07.png http://davzy.com/screenshots/SS-2010-07-13_14.59.43.png

Despite the above I do agree that we really do need to modify and re-emphasize some of our rules to our staffmembers.

At the moment, we are targeting:
- Bullying
- Racial remarks
- Trolling

yet it's this vague definition of trolling that seems to allow us to justify any sort of behaviour as unreasonable.

[Matthew]

If they know how to load a room they know how to click a stickie.
Guide bots can tell you about the navigator, but they can't tell you about stickys.


If someone needs help I'm sure they wouldn't go somewhere else because people are talking in caps.
I do agree with this, I don't think TALKING LIKE DIS is going to scare people away.

[Hecktix]

Whatever happened to the good old days when the rules were "Obey the Habbo Way, Do not Flood, Do not impersonate staff"?????????????????????????????????????????????????? ??????????

[Becca]

I think some of the users complaining in this thread might be upset that they were disciplined for their behaviours in HxHD. I've counted over 8 screenshots above where users have taken just a fraction of the conversation in attempt to specifically target and make another user or staffmember look bad. If you really expect anyone to deal with this, PLEASE post full room screenshots that show the entire conversation. Otherwise it's pointless. I could show what insults Bob said to Bill, which would make Bob look bad, but maybe Bill threatened Bob first, and with physical violence.

You are clearly not showing another side to the story: http://davzy.com/screenshots/SS-2010-07-13_14.57.07.png http://davzy.com/screenshots/SS-2010-07-13_14.59.43.png

Despite the above I do agree that we really do need to modify and re-emphasize some of our rules to our staffmembers.

At the moment, we are targeting:
- Bullying
- Racial remarks
- Trolling

yet it's this vague definition of trolling that seems to allow us to justify any sort of behaviour as unreasonable.
These are real conversations.
Plus, I should of print screened you shouting in bold and spamming saying
HAHAHHAHAHA,
THAT PERSON ON HABBOTBH ISN'T ME
THEY'RE TWO DIFFERENT BOYS
I MEAN WTH THIS IS STUPID
SPAMSPAMSPAMSPAM

HxHD isn't in need of things, HxLounge would be a lot better.
Pathetic really, it's a habbo room GET OVER IT

[buttons]

I disagree with that, it is a staff area. It shows those who come into the help desk who is staff. They then know who to ask and who will (or should) offer them help. If the 'vip area' as you put it wasn't there, then they wouldn't know who to ask, and may not want to ask a question.
correct. it's staff area. it shows who they're SUPPOSED to go to for help but whether they receive the help or not is a different story. most of the time, there's no help at all or the help comes from someone else. i'm not attacking because i despise the staff, i rarely play habbo but it's just a general observation. people DO ask but they shouldn't bother, a lot of staff have been on habbo for what? half a year? they don't know anything about habbo at all. they don't treat hxhd for it's purpose, its just to be "higher up" than everyone else in the room. they spend most their time talking to friends and arguing with the rest.

also ben i don't recall staff ever giving help EVER EVER, probably because i got banned over anything:P not saying it's your fault and it's not just hxhd, most help desk staff don't have any knowledge at all ^^

[scottish]

Whatever happened to the good old days when the rules were "Obey the Habbo Way, Do not Flood, Do not impersonate staff"?????????????????????????????????????????????????? ??????????

Habbo's became power hungry and here we are..

[Richie]

hxhd staff became power hungry and here we are..

Fixedd


Hxhd staff need to leave some things to the real mods.

[dogboy123]

@jen - i tried to tell them to make sure they help all the time, as if i could then why cant they. The only time they would help is when they were looking at the screen because they were talking to other staff in the room. Then the user was lucky to get help so normally it would result in me giving the person help every time. Something david should really pick up on :)

[scottish]

it's ******* stupid how HxHD staff is more strict than habbo mods..... lmfao

[Becca]

Whatever happened to the good old days when the rules were "Obey the Habbo Way, Do not Flood, Do not impersonate staff"?????????????????????????????????????????????????? ??????????
hi5 irl.

@jen - i tried to tell them to make sure they help all the time, as if i could then why cant they. The only time they would help is when they were looking at the screen because they were talking to other staff in the room. Then the user was lucky to get help so normally it would result in me giving the person help every time. Something david should really pick up on :)

dogboy123 for hxhd manager..

Fixedd


Hxhd staff need to leave some things to the real mods.
ikr.

it's ******* stupid how HxHD staff is more strict than habbo mods..... lmfao
i know, the mods are older than them, even the manager. they know what's right and wrong
Habbox Help Desk should become Habbox Lounge.

[buttons]

@jen - i tried to tell them to make sure they help all the time, as if i could then why cant they. The only time they would help is when they were looking at the screen because they were talking to other staff in the room. Then the user was lucky to get help so normally it would result in me giving the person help every time. Something david should really pick up on :)

well good on you:P people forget it's a helpdesk, it's honestly just picking friends so everyone can be superior. even jake/josh and possibly leah admitted that lol

[Matthew]

These are real conversations.
Plus, I should of print screened you shouting in bold and spamming saying
HAHAHHAHAHA,
THAT PERSON ON HABBOTBH ISN'T ME
THEY'RE TWO DIFFERENT BOYS
I MEAN WTH THIS IS STUPID
SPAMSPAMSPAMSPAM

HxHD isn't in need of things, HxLounge would be a lot better.
Pathetic really, it's a habbo room GET OVER IT
As much as I like the Help Desk, I agree with this.
Habbo is supposed to be a pass time, but you go into the Help Desk and you are hit with rule after rule, its just too 'formal' (idk what other word to use)

Obviously as staff I have to enforce any rules that there are, but there are just too many.
Things like bullying and racial abuse obviously should not be tolerated, but being banned for spamming in some of the cases is ridiculous. I try not to warn people for spamming unless it is really bad (i.e full screen spamming) because I think that 3-5 lines of continuous speech, as long as it doesn't break rules like bulling or being racist, then its fine.

[Sharon]

I don't like how people are saying now that we try to act like utter ***** to quote where as some staff just try to flirt with eachother 24/7 and edate.

[Cosmic]

Not like I'm some huge expert or anything but I think for a room that's supposed to be advertising Habbox and potentially drawing in new users, it does appear to be a little too strict and a bit quick to fire out warnings. But yeah that's just my input *skips off*

[Shar]

You're mainly sticking up for your friend, this person is my friend off habbo, she didn't do anything.

*REMOVED*

Edited by xxMATTGxx (General Manager): Please do not cause arguments with other users.

[Dean]

Not like I'm some huge expert or anything but I think for a room that's supposed to be advertising Habbox and potentially drawing in new users, it does appear to be a little too strict and a bit quick to fire out warnings. But yeah that's just my input *skips off*

I agree.

[dogboy123]

I've just realised that the people complaining about the rules and staff are the people that always mis behave, always flood, always try to cause arguments. When really if they werent bad in the first place (as there is no need to be) then there wouldnt need to be these threads. I dont see why people feel the need to go against staff and rebel, its an online game and tbh I'm sure that HxHD would be perfectly happy without those rulebreakers there. It's those attention seeking people that are 'ruining' the desk, on all this kicking and stuff side.

[HotelUser]

Since nobody seems to be listening I wish to emphasize that change to the rules is happening. I agree that we are being overharsh in SOME situations, although 60% of the users above did infact, after talking to my staffmembers and looking at screenshots deserve to be banned.

[Becca]

No I am not, the person was banned she should not have returned on a clone.
o/t: you're only mad because hoteluser isn't talking to you.
It wasn't a clone, it was a real habbo...
and I'm not, I cared he was ignoring me before but i couldn't take a piss now.

*REMOVED*

Edited by Oli (Forum Manager): Please do not post to cause arguments

[scottish]

waits for my pointless ban to be removed.

[Richie]

Shar provoked a argument just then, whats the bets froobet will get an infraction and shar won't?

[Shar]

It wasn't a clone, it was a real habbo...
and I'm not, I cared he was ignoring me before but i couldn't take a piss now.
if he's going to be a baby and lie to everyone about his real life on habbo, let him lol
It was a clone, we have proof, the person spams the same thing on every clone account.
And if you're not stop complaining that he's ignoring you.

[xxMATTGxx]

Since nobody seems to be listening I wish to emphasize that change to the rules is happening. I agree that we are being overharsh in SOME situations, although 60% of the users above did infact, after talking to my staffmembers and looking at screenshots deserve to be banned.

Thank you.


Shar provoked a argument just then, whats the bets froobet will get an infraction and shar won't?

Report it and it will be get dealt with. But the actions that are taken by the Staff Editor are not something that you can judge (regarding infractions) as you do not know the members records.

[Becca]

Since nobody seems to be listening I wish to emphasize that change to the rules is happening. I agree that we are being overharsh in SOME situations, although 60% of the users above did infact, after talking to my staffmembers and looking at screenshots deserve to be banned.
None of us really deserved to be banned expect for after we were with the jewish crap, you give really harsh bans and HxHD is a joke.

Shar provoked a argument just then, whats the bets froobet will get an infraction and shar won't?
ikr, this is so true.