Terrible moderators! -Redtiz please read-

[qaxzsw]

Hey,

I have a massive complaint about the moderators. Now, nearly everyone on habbo will sympathise with me here. The Moderators are frankly useless. It's like they're only trained to send out prewritten messages telling you to put people you don't like on ignore. It really annoys me because today someone was advertising a retro, being the good citizen I am I reported them only to receive the reply.

''Please use the ignore button to filter out chat you would rather not see!''

This made me really annoyed, this person was still flooding the room advertising a habbo retro with links, so I reported him again.

I received a reply ''Thanks, we are investigating this report now'' Finally, we're getting somewhere I thought. Then about 1 minute later I recieved the reply ''You're problem has been dealt with, please remember to use the ignore button to filter out chat you would rather see'

This person WAS STILL advertising a retro so for a final time I decided to try and report them again perhaps this time getting a moderator who might do somtehing. but no, I got the same reply as first time so i thought well if habbo arn't going to deal with it, then how can they complain about retros.

Then I realised someone had made me a scam room, I don't know why as I never scam so I decide to report it. Again I get the reply telling me to use the ignore button. so I reported it again and wrote 'please dont tell me to use the ignore button as this will clearly not solve my problem'' yet i get the same reply and I still have the scam room.

Now, I can name many other times when this has happened, for example when people were being sexually explicit, scamming etc. Now I'm not usually a grass but if I don't like someone I'll report them.

Now I want to know why moderators are allowed to give such appaling 'moderation' if it can even be called that. People with genuine reasons to be banned are getting away and people with no genuine reasons are being banned. Clearly this can't stay the same as I know it is not only damaging Habbo and Sulakes reputation but it is also causing many users to stop playing. Habbo really doesn't care about the players anymore and its all about money money money. Before anyone says that it's a business and its main aim is to make money, well yes, but businesses have to care about the service they give and shouldn't get away with such appaling standards!

I hope Redtiz reads this and gives lets us know if anything will be happening as I know that most of you will agree with me when I say that this really is getting out of hand.

[Zuth]

Redtiz had posted a reply similar to what I am about to say, I carnt remember it exactly sorry. She said:

Moderators receive thousands of reports aday and start by dealing with the ones what could put sones life in danger, I'll try to find the post now.

But yes I totally agree with you they dont do anything, infact once someone was flooding, "Give me your pass and I'll give you free furni" I reported, I got the same reply as you, so I started to flood "usersname is scamming! Dont listen to him" 2 mins later I got banned! for flooding!!!

It's just appalling.

[qaxzsw]

Yes, and what Redtiz said, I'm sorry but even so it's not acceptable. If they do that they are contradicting themselves. If they can't handle the amount of reports nesecary then it's their responsibility to hire more mods. I think they justr try to weasel themself out the problem they need to accept it and say right how can we fix it.

[Slowpoke]

It's been like this since Hobba's were removed - shame

[Conservative,]

I agree with you that it's bad, but Redtiz has a point. If it threatens someones life then it's more important than kids losing a bit of pixel furni.

HOWEVER - it is still unacceptable that they give automated responses for a scam site. I hate it when it happens. And yes it is unacceptable. But as Redtiz said - they do have THOUSANDS a day, say they work 8 hours - that could be 500+ an hour, that's roughly 1 every 6 seconds. It's easier just to click a button with an automated response than to type a whole thing out isn't it? Most people in that situation would do it.

[flatface]

I'm pretty sure that the "Please use ignore button to filter chat" is an automated reply that you get when the moderator is dealing/dealt with the call that they have no control over, for example when I've reported someone, sometimes I'll receive the auto message "please use ignore button blahblah" then when I click okay there's another message saying "we are looking into this" or something along those lines.

[GommeInc]

I agree with you that it's bad, but Redtiz has a point. If it threatens someones life then it's more important than kids losing a bit of pixel furni.

HOWEVER - it is still unacceptable that they give automated responses for a scam site. I hate it when it happens. And yes it is unacceptable. But as Redtiz said - they do have THOUSANDS a day, say they work 8 hours - that could be 500+ an hour, that's roughly 1 every 6 seconds. It's easier just to click a button with an automated response than to type a whole thing out isn't it? Most people in that situation would do it.
No-one's life is in danger for using Habbo Hotel - a poor excuse. People are paying for a service and they're not getting it, which makes for poor business credentials.

[Mikey]

The thing is they had enough time to talk to me on the call for help for around 5-10 minutes on a issue with instant replies.. mm

[Jordan]

If you have a scam room, go to the homepage of the users name and if they have their room widget available then report it. That's how, and the only way you will get a room removed, unless there isn't a widget therefore you to go Customer Support.

I haven't been having many problems with the Call For Help. The automated messages are generally telling you that they are looking at your report, not just throwing out an automated message because they cba.

[Samantha]

I myself think that it is anautomated message as they can't be available 24/7. HOWEVER on some occasions I do not think they bother looking based on the fact they send out the message 'the ignore button is theree to filter out change you do not want to see' how is it then they ONLY tend to moderate when the report is something sexual. I said something the otherr day and someone repoirted me for it it came up with 'the conversation you are using is not appropriate for habbo please stop or something like that' if it was something like racism im sure they would send the ignore them message.
On the other hand, Redtiz did say that habbo are wanting to cut down on people going on webcam and such which i think is acceptable but surely things like racismshould be important too.

Moreover, I myself think it's fine when they send the automated message for a scam as it isn't that important - if it's important to you then by all means usecustomer supportbut it isn't the mmost dangerous of things.

I think the moderators are ok sometimes, hiwever I think they either skim read/have a computer that reads what the helpcall says they pick up a key word like 'badge' 'scam' or something sexual and they send the message appropriate towards it.

[Oleh]

I wish they would bring back some form of moderation with something like a legal clause (if thats what its called) whereby you formally agree that you will read every report you receive thoroughly and perform in an unbiased way otherwise you will be removed.

hundreds of people will apply and i bet hundreds of people will perform in a professional manner due to the overwhelming fact that the current moderation is overwhelmed with reports.

[Bext]

No-one's life is in danger for using Habbo Hotel - a poor excuse. People are paying for a service and they're not getting it, which makes for poor business credentials.

I think that is a rather naive comment. any chat room where dangerous adults can potentially harm children through getting them to meet up with them physically or grooming them online is a very real danger.


From my experience, when I have reported the habbo in question seems to have been banned a good 2/3rds of the time. However it does make me angry that out of these reports it is almost always he hc/vip habbo that seems to get away with it more often....coincidence?

Habbo like their moolah.

[e5]

When you report, you might aswell include that if you go on this retro site you could die, therefore they need to act quickly to save lives.

I think it's pathetic and the moderation is very poor. It has been like this since Hobbas were axed and if they don't do anything about their moderation service, people are just going to leave. I like the satisfaction of when I report somebody, something is actually done about it.

[Nick]

Also Moderators give out to many perm bans :l

[GommeInc]

I think that is a rather naive comment. any chat room where dangerous adults can potentially harm children through getting them to meet up with them physically or grooming them online is a very real danger.


From my experience, when I have reported the habbo in question seems to have been banned a good 2/3rds of the time. However it does make me angry that out of these reports it is almost always he hc/vip habbo that seems to get away with it more often....coincidence?

Habbo like their moolah.
It's not that much of a danger where the moderators only exist to groom the site for potential paedophiles. The service should be about providing an actual service to the whole Habbo community. Fearing for a teenager's well-being, that is, safe from paedophiles, shouldn't be the #1 priority for every day when there isn't a high chance of a hourly paedophile attack. Although the danger is very real, users who do have common sense should also be protected from theft, and be provided a service where they know non-sexual attacks are also protected against - their furniture, what they actually buy so that Habbo keeps going, bullying and so forth. If Habbo only care about paedophiles then they should probably close down, it's ruining the experience for a majority of their customers.

[Slowpoke]

I think that is a rather naive comment. any chat room where dangerous adults can potentially harm children through getting them to meet up with them physically or grooming them online is a very real danger.

Fair point, but how many reports that come in are for this sort of thing? Very few

[GommeInc]

Fair point, but how many reports that come in are for this sort of thing? Very few
^ Exactly. Although there should always be concern, wasting resources to tackle a tiny problem is having an affect on all of Habbo.

[.x.miss.angel.x]

For me, i set up a scam room aimed at a scammer, who still owes me 20c ... , it was removed within a few minutes.

Fair much?

[Jordan]

There is no point in scam rooms anyway...

[qaxzsw]

I'm not bothered about the scam room I'm bothered about the ****** moderating. The excuses people came back are completely unacceptable - how can they expect people to follow the habbo way if they're not enforcing it! And also, just to say that Habbo needs to hire more moderators if they cannot handle the amount of calls without ignoring them. It's a business and it needs to operate effectiveley.

[Yupt]

Considering sulake just had a record breaking year or whatever, they can quite happily afford to hire some mods who actually CARE about habbo and not just look for the easy, cheap and quite frankly stupid option.

[Eoin247]

To be fair some mods get it right when i need them. However its not that much better than 50/50 which is still not very acceptable.

Saying a mod gets thousands of messages a day and has to prioritise is no excuse. Sulake has just had a record breaking year in regards to profits, if they need more/better class mods, then they have no excuse to not hire them.

[Redtiz]

You didn't say what your Habbo name is. If you post that I can see what you reported and what action was taken :)



Hey,

I have a massive complaint about the moderators. Now, nearly everyone on habbo will sympathise with me here. The Moderators are frankly useless. It's like they're only trained to send out prewritten messages telling you to put people you don't like on ignore. It really annoys me because today someone was advertising a retro, being the good citizen I am I reported them only to receive the reply.

''Please use the ignore button to filter out chat you would rather not see!''

This made me really annoyed, this person was still flooding the room advertising a habbo retro with links, so I reported him again.

I received a reply ''Thanks, we are investigating this report now'' Finally, we're getting somewhere I thought. Then about 1 minute later I recieved the reply ''You're problem has been dealt with, please remember to use the ignore button to filter out chat you would rather see'

This person WAS STILL advertising a retro so for a final time I decided to try and report them again perhaps this time getting a moderator who might do somtehing. but no, I got the same reply as first time so i thought well if habbo arn't going to deal with it, then how can they complain about retros.

Then I realised someone had made me a scam room, I don't know why as I never scam so I decide to report it. Again I get the reply telling me to use the ignore button. so I reported it again and wrote 'please dont tell me to use the ignore button as this will clearly not solve my problem'' yet i get the same reply and I still have the scam room.

Now, I can name many other times when this has happened, for example when people were being sexually explicit, scamming etc. Now I'm not usually a grass but if I don't like someone I'll report them.

Now I want to know why moderators are allowed to give such appaling 'moderation' if it can even be called that. People with genuine reasons to be banned are getting away and people with no genuine reasons are being banned. Clearly this can't stay the same as I know it is not only damaging Habbo and Sulakes reputation but it is also causing many users to stop playing. Habbo really doesn't care about the players anymore and its all about money money money. Before anyone says that it's a business and its main aim is to make money, well yes, but businesses have to care about the service they give and shouldn't get away with such appaling standards!

I hope Redtiz reads this and gives lets us know if anything will be happening as I know that most of you will agree with me when I say that this really is getting out of hand.

[Josh]

I think it's just his forum name. His forum profile says he likes Gabriella Cilmi and I think he has it in his tags.

[qaxzsw]

Thanks for replying Redtiz - my Habbo name is qaxzsw like my forum name :)

[Bext]

It's not that much of a danger where the moderators only exist to groom the site for potential paedophiles. The service should be about providing an actual service to the whole Habbo community. Fearing for a teenager's well-being, that is, safe from paedophiles, shouldn't be the #1 priority for every day when there isn't a high chance of a hourly paedophile attack. Although the danger is very real, users who do have common sense should also be protected from theft, and be provided a service where they know non-sexual attacks are also protected against - their furniture, what they actually buy so that Habbo keeps going, bullying and so forth. If Habbo only care about paedophiles then they should probably close down, it's ruining the experience for a majority of their customers.

I realise that it is a rarer danger than the scamming type of report, but the 'no-ones life is in danger-excuse' comment was certainly a silly one nevertheless.

Habbo shouldn't only care about paedophiles but, naturally it is the biggest risk on habbo and to its users. Like any other place/site with vulnerable people it SHOULD be their number one priority and is ALWAYS a risk, saying its not the their no1 priority day to day is absurd. Im sure habbo realise the repercussions of national news stories of dangerous adults meeting with children from their site on both moral grounds and the damage it would do to business. I'm not saying its their only priority and its not what mods look for 24/7 but virtual furniture theft is hardly comparable.

Habbo has been known for years to be crap on the customer care front and is happy once they've got your money, but thats also 50% + of businesses way of doing things. They should do something about it, but they know how many teenagers they have hooked on it.

[e5]

Hobbas cared! and so did the old MODs. I remember when they actually occasionally came to the room to help with calls!

[Honesty:]

Hobbas cared! and so did the old MODs. I remember when they actually occasionally came to the room to help with calls!

Ah yeah I remember that, especially Hobbas who were Moderators! I did wonder why they never came in the room - even just to show their faces. I guess maybe it isn't allowed now, makes it harder to find the Moderators name and try and hack them.