HxHD dying

[j0rd]

The last 4-5 times I have gone to go into HxHD over the last 2 days it has been empty. Obviously I don't expect anyone to be in it at this time because of school/college etc. But I was just wondering why it doesn't get as many people visiting it any more.

Most of the time there is none or a lack of staff in there to.

[tylermunjkt]

I Agree on this Jordan

[Jsoh]

I'd imagine the problem about it being inactive during the day is the fact that there aren't enough staff who have the daytime off, obviously hiring international staff must be the best way to get rid of this problem. Personally, every time I've visited the HxHD recently it's been fairly active with amounts of people in, and the people like to have a good chat so it's cooll :)

[e5]

I never see the point in going in anymore. Not really fun now a days.

[Mathew]

Joy of joys.. another HxHD Feedback thread where everyone will agree in order to bash the department. As for me,
I couldn't disagree more.

HxHD has drastically improved in the past 6 months. Previously, it was struggling to get busy (in terms of staff and visitors) in the evenings, yet now.. there's always people in there talking. The HxHD Quizes make the room reach it's capacity, as does the Takeover held by the forum. I have noticed a consistent activity in staff lately, along with a consistent amount of visitors; new and old.

I think it's rather irrational to suggest that the whole of HxHD is "dying" because it's not busy at 2pm on a weekday.. :P
So yeah, as someone who sits in HxHD most nights, I don't really think it's a cause for concern :P

[Inseriousity.]

It can still get quite full during peak times but I agree that the number of staff behind the desk seems to have decreased recently. It's very rare I see anyone behind there nowadays although as I'm not in there 24/7, I might just be missing them!

[Josh]

At this current point in time, there are many staff away due to schooling commitments. It's quite an important time for most of us and focusing on the helpdesk just isn't something that receives priority over school. Uk people are all revising and preparing for exams while people in Australia have only just started school again. I think that saying the helpdesk is dying at such a critical time is just shallow.

Even David (HotelUser) is on limited activity right now due to exams and there isn't much you can do about that.

Edit: Also, I'm not defending HxHD because I have a position there either.

[tylermunjkt]

Im there now, No-one there, just meeee

[Josh]

Im there now, No-one there, just meeee

Not many staff that can actually be in there at this time. It's like a blindspot. :P I'm going to bed right now, UK staff are at school (excluding the ones that are ill etc) and Americans (and Canadians!) are at school. It's horrid. :P

[j0rd]

I wasn't talking so much about this moment in time. Most times I go in there (after UK schooling times), it is either empty or there is a very little amount of people in there.

[rnix]

Your forgetting people have exams and school at these times, but thanks for your concern.
HxHD Will return to normal in due time :)
http://i55.tinypic.com/xddyqf.png
Not really the need for mass amounts of staff at the time.

[Josh]

I wasn't talking so much about this moment in time. Most times I go in there (after UK schooling times), it is either empty or there is a very little amount of people in there.

They seem to trickle in after school, but usually, once it's active, it stays active for a long time.

[Jessie]

Whenever I go in there during peak times there are usually a fair few in there, except for if there's an event on. However, it does seem to be the same people in there every night and it would be nice if a few ideas were thought up to get new users into the room such as events like the SNQ etc. :)

[rnix]

Whenever I go in there during peak times there are usually a fair few in there, except for if there's an event on. However, it does seem to be the same people in there every night and it would be nice if a few ideas were thought up to get new users into the room such as events like the SNQ etc. :)
You'll never know what we are planning behind the scenes :) If you have any ideas then drop a PM to me and i will bring it up in the next meeting :)

[Jessie]

You'll never know what we are planning behind the scenes :) If you have any ideas then drop a PM to me and i will bring it up in the next meeting :)
I've already PM'd Lizzie with some ideas but thanks anyway!

[=Lizzy]

The last 4-5 times I have gone to go into HxHD over the last 2 days it has been empty. Obviously I don't expect anyone to be in it at this time because of school/college etc. But I was just wondering why it doesn't get as many people visiting it any more.

Most of the time there is none or a lack of staff in there to.

As many have said this is due to most of the staff posting away because of exams, most of the staff will be back next week :)
We are going to be trying out new ideas to try to make the help desk more popular. some of these ideas include events and maybe even quizzes! But we can't say to much at the moment.

When applications open we will hopefully be hiring more international staff to be in the desk while UK, USA ( for example) staff are at school.

[Hecktix]

Joy of joys.. another HxHD Feedback thread where everyone will agree in order to bash the department. As for me,
I couldn't disagree more.

HxHD has drastically improved in the past 6 months. Previously, it was struggling to get busy (in terms of staff and visitors) in the evenings, yet now.. there's always people in there talking. The HxHD Quizes make the room reach it's capacity, as does the Takeover held by the forum. I have noticed a consistent activity in staff lately, along with a consistent amount of visitors; new and old.

I think it's rather irrational to suggest that the whole of HxHD is "dying" because it's not busy at 2pm on a weekday.. :P
So yeah, as someone who sits in HxHD most nights, I don't really think it's a cause for concern :P

This is a good post.


At this current point in time, there are many staff away due to schooling commitments. It's quite an important time for most of us and focusing on the helpdesk just isn't something that receives priority over school. Uk people are all revising and preparing for exams while people in Australia have only just started school again. I think that saying the helpdesk is dying at such a critical time is just shallow.

Even David (HotelUser) is on limited activity right now due to exams and there isn't much you can do about that.

Edit: Also, I'm not defending HxHD because I have a position there either.

This is also a good post.


As many have said this is due to most of the staff posting away because of exams, most of the staff will be back next week :)
We are going to be trying out new ideas to try to make the help desk more popular. some of these ideas include events and maybe even quizzes! But we can't say to much at the moment.

When applications open we will hopefully be hiring more international staff to be in the desk while UK, USA ( for example) staff are at school.

This is a good post too.

HxHD isn't suffering that much at the moment and over the Christmas period I don't think anyone can fault HxHD - it was full nearly 24 hours a day however it worries me that people are comparing HxHD now to HxHD over Christmas when people had much less commitments elsewhere. Usually in peak time it's got quite a few people in it, I went to bed at 3am last night and it was quite busy at that time too.

[despect]

HxHD in my opinion in terms of activity has improved a lot since it was months ago. I see more people in there and there is sometimes more people coming in asking for help then there used to be. I think also staff activity has also improved there is mostly always staff there behind the desk ready to help :).

[Eoin247]

I agree that there seems to be much less staff in there than usual, however as people have pointed out other priorities have taken over and since it's only a temporary thing i suppose we can't complain much.

During the xmas period the helpdesk was far more often used and crowded than usual. It's just a small after holiday slump, things will pick up again in due course i'm sure :)

[Ajthedragon]

Personally having always been very critical of HxHD, I think it's gotten a lot better with visitors recently. Maybe staff could be improved. But I think it's being run well atm imo. :P

[Shar]

People have to stop ******* moaning lol there's no problem with hxhd at all, in fact it has been improving since the last stupid feedback thread on it. Staff have been more active and the room has also been. It may be a possibility that people have erm lives and are busy with exams and coursework deadlines at the moment. :O!

[Mark]

It's because there is too many events going on :P also everyone nowadays are choked with homework etc, especially since exams are coming up

[Alex3213]

Wow. I'm actually shocked it took this short amount of time to create a feedback post- I would have expected one a lot later on in the year, if at all. Why? Because I do go in HxHD a lot (kk not so much in January, anyone who is in the same department as me will understand what a bloody hard month it's been for me) and the room Jake displayed would occur at 8pm GMT. On a frequent basis. There'd be around 5 people in the room, one in five or so would be staff. I think it's got a lot better and HxHD needs to be cut some slack cos I feel it's done very well.

Also, no I'm not saying that cos I'm HxHD Staff. Anyone who knows me well enough knows that I'm a very pessimistic person so feel grateful my optimism has taken over! :P

[Jordan]

It has been empty when I've been in there, but I have seen times where it is in the yellows and stayed like that for quite some time. I use it more for chatting than anything else :P

[Nuxty]

Well, it is the exam season in the UK and I think that many of our staff are taking important exams at the moment. I wouldn't say its dying :P Last night we were rather busy later on in the evening.

[Hayleigh]

I don't agree . Hxhd manages, despite a drop in some of the older members coming on habbo now , to get people into the helpdesk. Often during events it becomes quieter and in a way that's good as it means the events department get some publicity but after events generally people say' to the helpdesk' and once again it fills up . :)

[Mathew]

22 people in there right now, on a weeknight - apparently it's dying! :P

[AgnesIO]

At this current point in time, there are many staff away due to schooling commitments. It's quite an important time for most of us and focusing on the helpdesk just isn't something that receives priority over school. Uk people are all revising and preparing for exams while people in Australia have only just started school again. I think that saying the helpdesk is dying at such a critical time is just shallow.

Even David (HotelUser) is on limited activity right now due to exams and there isn't much you can do about that.

Edit: Also, I'm not defending HxHD because I have a position there either.

If there are HxHD staff at school in the UK, who are doing GCSEs they should not be staff if they cannot handle being staff and doing GCSEs. After all, GCSEs are not until around June!

[Firework.]

im there too much, theres normally a member of staff behind the desk but if not someone always helps who isnt staff so i think its fine, maybe they could use some more hxhd staff. idkk

[Matthew]

I don't think its very fair to say that HXHD is dying. As so many have said, people's lives do have to come before habbo(x), especially if it is exams that they are posting away for.

I don't go on habbo much anymore, but every time that I have been in the help desk, its always been quite busy actually.

[Calvin]

If there are HxHD staff at school in the UK, who are doing GCSEs they should not be staff if they cannot handle being staff and doing GCSEs. After all, GCSEs are not until around June!They can handle being staff, just don't skive school for Habbo just because the Habbox help desk has no staff in there! :)

Anyway, I think it's doing good. Of course it's not as good as before, but it's fine and picking up very well. I think applications are opening soon so there should be more staff behind the desk.

[AgnesIO]

They can handle being staff, just don't skive school for Habbo just because the Habbox help desk has no staff in there! :)

Anyway, I think it's doing good. Of course it's not as good as before, but it's fine and picking up very well. I think applications are opening soon so there should be more staff behind the desk.

I was replying to the quote, not the the thread :)

[Alex3213]

If there are HxHD staff at school in the UK, who are doing GCSEs they should not be staff if they cannot handle being staff and doing GCSEs. After all, GCSEs are not until around June!

Yeah but I think AS and A Level exams which do occur in January and June or whatever are more important just to have a week or so break to get their mind in focus :)

[AgnesIO]

Yeah but I think AS and A Level exams which do occur in January and June or whatever are more important just to have a week or so break to get their mind in focus :)

Hence why I referred to school :L

I made the assumption most of our team are still at school.

[Alex3213]

Hence why I referred to school :L

I made the assumption most of our team are still at school.

Haha I normally class a 6th form (which I'm at) as part of a school :P I understand your point but I don't think that's what Josh really is relating to atm :)

[AgnesIO]

Haha I normally class a 6th form (which I'm at) as part of a school :P I understand your point but I don't think that's what Josh really is relating to atm :)

Ah, my sixth form is seperate to school haha

[Yupt]

To be fair, I think hxhd has been getting increasingly more active in recent months. However, I would agree that we as staff are not at our 'best' this mainly due to a number of us being away or on limited activity - this aswell as the obvious reduction in activity because of school and other commitments.

[Gina]

Many staff/people have exams and also many people are at school at 8am - 3 to 4ish pm, HxHD had actually got better over the months, as well as if you go to HxHD you cant expect for a staff member or a person to appear from out the blue, they also ave other commitments as Mike said. <3

[Hollie]

HxHD had improved loads imo. I don't think it is dying at all. Sure it's not always full to the brim but what room is? A lot of people who use habbo go to school and are having exams right now. Most of the time there's a fair amount of people and when I tried to get in earlier at around 6, I couldn't because it was full so yeah, I dont think it's dying at all, it's still improving if anything, its just the time of the year when a lot of people are having exams so it's likely to be a bit low on people. :)

[mynameiswootzeh]

zzzzzzzzzzz monthly generic hxhd is dying thread is pointless

[Josh]

Ah, my sixth form is seperate to school haha

When I say school, I refer to any education system thingo. In Australia, even 17 year olds go to "school" and not college, 6th form or whatever else you guys have. I don't know much about the UK schooling system so my comment might have been a bit weird.

[JerseySafety]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

[Josh]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

Are you kidding me? The only reason you never see any staff is because you're from new zealand and the timezone differences are horrendous.

[xxMATTGxx]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

HxHD isn't going to be scrapped because there is no valid reasons to.

[despect]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

not sure how you can say hxhd/hxhd staff are useless? :S i think there are still a lot of good hxhd staff left and i also think hxhd is still going strong, well stronger then what it has been in the last couple of months.

[=Lizzy]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

I think that this is quite rude towards the department and staff. And i'm not just saying that cause I am in the department.
At the moment we don't have any people from your timezone (New Zeland) which is why when you are in the room there are not staff there. But when Apps are open we are going to try to hire more people in different timezones so that staff are in there at different times. :)

[Grig]

It has been improving, activity has shot up and also staff are doing their job well when they are in there. Sure, this week's been decreased staff activity, but I'm sure it'll rise. Two further aspects that will make HXHD even stronger are some large scale events and hopefully you get lucky enough to hire some international staff, as there usually is no one there and it's annoying because trolling does sometimes happen then.

Overall, I rate the situation to be pretty good :)!

P.S: Bets another thread like this gets re-created 2 months down the line.

[Josh]

I think that this is quite rude towards the department and staff. And i'm not just saying that cause I am in the department.
At the moment we don't have any people from your timezone (New Zeland) which is why when you are in the room there are not staff there. But when Apps are open we are going to try to hire more people in different timezones so that staff are in there at different times. :)

International (ey' alex) staff who can actually work at HxHD are hard to come by. You'd be a great member of staff (as you're from new zealand) but you go and say stuff like that which is just a wasted opportunity.

[JerseySafety]

Yeah well. Tbh I would sort out my **** and start like promoting it & try get a job.

But I don't got the time :S

[rnix]

If anyone is moaning that there is no staff currently in HxHD i keep popping in to see if any users are in there.
You might say i should be sat there because users might not wait around, but i am dealing with real life stuff at the moment and sorting out business.
Also i am from the UK timezone so kudos to me. :)

[Lindsey]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.

I would have to disagree with you strongly.

When you are on the other side of the table, getting kicked from the habbox helpdesk. You notice the staff in there. For the past couple of months, since the merge habbox has fallen but it is getting back up there. The Habbox Helpdesk, has staff in there a lot. and they are active. Which is great, since they added the "afk chairs" staff don't just disappear into the staff entrance anymore. The hxhd has really changed alot. But for the better.

So i don't really know why these threads are being posted.
It is really active during the peek times of the uk.
I'm sure if the HxHD had more international staff it would be more popular within the international side of habbo.

[Mathew]

I agreed Jord.

HxHD should be scrapped, never any staff, just useless.
Hey, staff aren't online at 3am.. close the desk it's rubbish :rolleyes:


But I don't got the time :S
You're in the same position as the HxHD Staff then, except they're trying to have some commitment :P

[dogboy123]

havent read the whole thread butttt

I think that even if HxHD is losing some activity its because its near the start of the year, people get tired and havent properly got back in the swing of everything. I think it's great that the SNQs are becoming consistant and they're a great way or pulling people in, aswell as the takeover. I dont realy go in HxHD much but when I do there are still a fair ammount of people in there.

I think sometimes people just try rip into a dept at any possible oppertunity, there's nothing wrong with HxHD and david and Lizzy are doing an amazing job!

[Circadia]

The activity now is similar to what it was around this time last year. Its just that people have exams and commitments elsewhere, this time of the year is quite important for people in last year of school / college whatever. People also have jobs to go to and other things going on. Tbh i wouldn't expect many people to be on during such an important term in the majority of peoples school life, I expect the numbers to pick up during the summer holidays as people are off then. I think you may be comparing the amount of people around the desk now to Christmas, which in my opinion isn't exactly a fair comparison as at Christmas most people don't have much commitment to things like school as they do during term time, So you can't exactly say the HxHD is 'dying' as its just an important time for most users as exams are coming up and wasting precious revising minutes on a computer isn't really worth it as you get more out of revising than sitting on a computer looking at a computer screen.

(sorry if i repeated anything said in the thread i cba sifting through 6 pages of comments)

[nvrspk4]

Let's assume for a moment that the thread starter is completely right that HxHD is very inactive and few staff/users are there at the moment.

This means that HxHD is going through a slow period, not that it is dying. "Dying" implies a consistent downward spiral and no possibility of return. Facts and experience show us otherwise; HxHD has had good periods recently and bad periods in the past. So, HxHD is not "dying", instead going through a period of low activity.

Which leads us to the next point, the discussion should take the form of deciding where to go from here. There are two possibilities:

1) It is a historically slow time for HxHD and will pick up shortly
2) There is a problem

If 1), nothing needs to be done (unless it is decided that option 1 existing at all is a problem, in which case see below)

If 2), discuss what the problem is and find potential fixes for it, so that activity will pick up.


If you think there are actual reasons to close down HxHD, start a new thread with these actual reasons, as those arguments will simply pull this thread off topic, and there are few valid arguments for the closure of HxHD in this thread, since low activity really valid in this case.