asos.com

[Casio]

I ordered my items on the 13th and they got shipped on the 16th, and still no clothes have come, I have emailed them but they take days to reply. What todo?

[Shar]

Hmm they usually deliver by seven working days. Do they have a customer service number you can call? And have they took the money yet?

[Casio]

Yes, they have taken the money, and they have replied saying, if the items have not been received by 26th they will send out more (subject to availability) or give me a refund, but this is not the point, everyone says Asos.com is very good, this is the first I have dealt with them, and it has put me off lots!

[Rozi]

Yes, they have taken the money, and they have replied saying, if the items have not been received by 26th they will send out more (subject to availability) or give me a refund, but this is not the point, everyone says Asos.com is very good, this is the first I have dealt with them, and it has put me off lots!

Send them an angry email telling them this and maybe you'll get a discount or vouchers for further purchases.

[Shar]

Send them an angry email telling them this and maybe you'll get a discount or vouchers for further purchases.

Do this!

I've never had any problems with them in the past, they are usually quite reliable

[Casio]

Thanks for the replies guys/girls.
I have sent this


I am so annoyed I have not received my delivery yet. I have heard such good reputation about Asos.com and I went with the reputation, but I have been let down, I do not wish to get a refund but I would like some kind of compensation being discount/vouchers for this, as it is a very big inconvenience as I needed these items but did not receive them within the time that was specified. I will look forward to hearing from you very soon!.
Thanks

[Describe]

You're not actually supposed to demand the discount/vouchers, you'll be lucky if you get anything now.

[Casio]

You're not actually supposed to demand the discount/vouchers, you'll be lucky if you get anything now.

Woops, I don't normally do this so I haven't a clue.

[Describe]

Woops, I don't normally do this so I haven't a clue.
You should have your delivery soon, I ordered about two hundred pounds worth of clothing before Christmas and they came seven days later.

[Shar]

You should of just sounded really annoyed instead of actually demanding the discount/vouchers :P
I also ordered almost £200 worth of clothing before christmas and got my order within 5 days I think
No idea why they're being so slow atm

[Casio]

Thanks for the replies guys, but all I keep getting is an automated email.


Hello there,

Thanks for contacting us about your Delivery.

We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.

If your parcel has been sent with Next Day Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.

If you are contacting us about your Standard or Style Saver delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 3 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.

If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.

All the best,

ASOS Customer Care

[Paracme]

I ordered a cardigan from them on Friday and got it by Wednesday. I thought they were quite good and the cardigan I wanted was from River Island and it had been out of stock for months. I felt relieved I finally got it hahaha.

[Casio]

My purchase has put me off buying with them in the future now.

[Casio]

First to send me a pm will get a 10% discount code to use on any order :)

[luce]

I ordered some gloves form there and they took weeks wait and they will come because it's free post (i gather that's what you chose) they have no obligation to get them to you that quickly. I ordered stuff last night and i hope they come soon as i need them ahh. My gloves came from china btw no wonder they took so long...

[Shar]

Oh I forgot to ask, when you order they usually tell you what date you'll receive your order by, did you check what it was by any chance? When I ordered yesterday they said 7th June. :)

[Casio]

I ordered some gloves form there and they took weeks wait and they will come because it's free post (i gather that's what you chose) they have no obligation to get them to you that quickly. I ordered stuff last night and i hope they come soon as i need them ahh. My gloves came from china btw no wonder they took so long...

Yea, this is the postage I chose, and I don't think mine came from China :P


Oh I forgot to ask, when you order they usually tell you what date you'll receive your order by, did you check what it was by any chance? When I ordered yesterday they said 7th June. :)

Yea, I did check the date and it went 3 days past it before I received my stuff.