(+15 REP) WhatsApp help

[Slowpoke]

Yesterday I got myself a new BlackBerry Bold 9780. I've download WhatsApp and after you enter and nickname and stuff, it goes to this page that says "WhatsApp v2.6.4130 is initializing ... [This can take up to 5 minutes]". It goes through stage 1, 2 and the TCP/BIS stage 3 but then when it goes to the updating bit, I get the following message underneath: "Sync error: could not connect to sro.whatsapp.net:443 (Please what while system retries.)" but it never manages to update.

I know it's not my phones internet that is the problem so I'm stumped. Help would be appreciated!

(yn)

Edited by Catzsy (Forum Super Moderator): Thread moved from ' Technology Discussion ' to here as probably more suitable

[Casio]

Yesterday I got myself a new BlackBerry Bold 9780. I've download WhatsApp and after you enter and nickname and stuff, it goes to this page that says "WhatsApp v2.6.4130 is initializing ... [This can take up to 5 minutes]". It goes through stage 1, 2 and the TCP/BIS stage 3 but then when it goes to the updating bit, I get the following message underneath: "Sync error: could not connect to sro.whatsapp.net:443 (Please what while system retries.)" but it never manages to update.

I know it's not my phones internet that is the problem so I'm stumped. Help would be appreciated!

(yn)

Edited by Catzsy (Forum Super Moderator): Thread moved from ' Technology Discussion ' to here as probably more suitable

Have you tried restarting your phone. If not help, you can always re download it, that never hurts :). If not I am baffled maybe try and update via a WiFi connection, this may help. Sorry if I am useless.



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wth?!

[Slowpoke]

Tried them all and yeah, wtf? Bots?

+REP for suggestion though matey

EDIT: Just had an email! Happy days


Sorry, our servers were having a bit of an issue, everything should be working now.If you are still experiencing issues, please first try rebooting your phone.

[Casio]

At least its all sorted now :)