Helptool

[GoldenMerc]

Hi,

Generally how long does it take for a reply? I've got about 6 tickets open at the moment, none of them have been replied to yet, One of them is 16 days old, how long does it take?
Ross

[Kyle]

depends on the type of issue as obviously some get priority over others. generally around 3-4 weeks these days lol.

[GoldenMerc]

How many support staff do they even have :S

[Shorty]

I've noticed the tickets seem to be taking longer and longer to get a reply recently, I had a ticket which got to 12 days but as said before, it depends on the type of question. Ban Appeals usually take the longest in my experience.

[Red]

I think ban ones take longer. my last one took 28 days.

[GoldenMerc]

Mine arnt even ban related :(
saying that im on a 2 day ban atm :(

[Special]

about a month

[Mathew]

I made two help requests on 26th November 2011 and received replies to them both on the 12th December 2011.

[Toilet]

I think they replied to my last one after 18 - 20 days.

[GeorginaxD]

I haven't sent one recently but they used to take ages.

[Samantha]

As people have said it depends what you are wanting.

I remember asking for my prize for WTF(riday) and I waited about a week.

However, I have asked for badges two times and I have been waiting well over 3 weeks for them to be sorted in the past!