Customer support

[Wyked]

How long do tickets normally take to get resolved these days?

http://puu.sh/3dZCv.png

[Calum0812]

Far too long.... Mine took over a month.

[Special]

weeks & weeks

[zombies]

it really honestly depends. try getting a friend to message powertoo. whats your account name, i could try get her to look Wyked? my friend got unpermed within two days she got really lucky and it was because someone messaged powertoo.

[Daltron]

ages lately :(

[Aaron]

Depends on what the situation is about as well, could be a few days.. then again it could be weeks/months. They're horrific at replying. :(

[Hidden]

They dealed with 2 of my problems in the space of 3days

[Mr-Trainor]

I think it depends on the category, maybe. Some of mine are dealt with within a few days/one week. Others.. can take multiple weeks before being sorted.

[e5]

Mine took 3 days lol if that

[Matt]

3 days, wow. Mine took over a month and a half.

[Bradley.]

i always put mine under like problem with credits category lol that's obviously their priority problems with purchasing credits

[e5]

Mine was about some glitch though, not like a ban appeal so maybe thats why
3 days, wow. Mine took over a month and a half.

[Wyked]

Now 27 days and waiting, nothing like looking after your customer base. :rolleyes:

[Negativities]

They dealed with 2 of my problems in the space of 3days

You must have been really lucky..

[God]

Well its been 60+ days since my ticket has been answerd... Still waiting sulake, I'm still waiting... anywho try putting urself as a parent and they should reply asap.

[Negativities]

Well its been 60+ days since my ticket has been answerd... Still waiting sulake, I'm still waiting... anywho try putting urself as a parent and they should reply asap.


See, I was thinking the same thing. I feel like they prioritize that a little more.

[God]

See, I was thinking the same thing. I feel like they prioritize that a little more.

Yeah gl mate :D

[Negativities]

I also added Powertoo and .beeches. to try and talk to them about it too.

I'm trying to rush it!