Computer Crashing Repeatedly - Tech Support Needed :(

[CrazyLemurs]

Hi guys
Okay so I've just changed from NVidia GTX 550Ti to Radeon R9 290 as my graphics card which is, from what I can tell, 4x better.
At first, it blew my power supply (which I've now replaced with a lovely Corsair 850W 80+ gold standard) and now it's taking its toll on something else, methinks.

I can run most things for some time before my screen freezes, cuts to black and restarts, and there seems to be no pattern as to which programs run for longer/shorter, even when comparing things such as Google Chrome and Garry's Mod

When looking at crash diagnostics upon restart, I am told that I'm suffering from a Blue Screen (which never appears) and some other information which I can try and get if necessary. I've googled a bit, and many solutions from replacing RAM to sending back the card have done it for people, but I need to know which is suitable for my system

Is anyone experienced enough in problems like this to help me? I can make available basically any file as part of the troubleshooting process

Thanks in advance xx

[Jack!]

Need to know the information the blue screen is giving, sounds like when the PSU went it damaged something with it.

[CrazyLemurs]

Rightyo, the next time it crashes I'll repeat what comes up in Windows' little support box
It doesn't physically get to the blue screen as it crashes because it flicks from a black screen to completely off

[Jack!]

copy & paste the log.

[Chippiewill]

It looks to be a problem either with the graphics card drivers or the card itself. I would check to see if the card is installed properly (Cables and PCI slot both secure). Also if it's the reference design R90 (Aka not branded by gigabyte or some other brand, just AMD) then check the GPU temps.

[scottish]

Did you cleanly install drivers? Or just allow windows to do its thing and leave old ones or what

Analyze the memory dumps on crash and see where going on

[mrwoooooooo]

go to c:\windows\minidump and upload the minidump files to somewhere

[CrazyLemurs]

From the most recent crash here's what Windows had to say:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800EE268F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\030214-30014-01.dmp
C:\Users\Alex\AppData\Local\Temp\WER-34382-0.sysdata.xml


Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Having uploaded the dump file to a site, this is their analysis of it:
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800ee268f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`031945b0 fffff800`02ec3ca9 : fffffa80`0ee268d0 fffffa80`0cce6040 fffff8a0`00000004 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03194ad0 fffff800`02da4ea7 : fffffa80`0ee268d0 fffff800`02e1e2d8 fffffa80`0cce6040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03194b00 fffff800`02d0c275 : fffff800`02e7fb40 00000000`00000001 fffffa80`0db65820 fffffa80`0cce6040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03194b40 fffff800`02c82261 : fffff880`01035e00 fffff800`02d0c250 fffffa80`0cce6000 010a0101`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03194b70 fffff800`02f152ea : 2b783a2b`77392a77 fffffa80`0cce6040 00000000`00000080 fffffa80`0cbe7040 : nt!ExpWorkerThread+0x111
fffff880`03194c00 fffff800`02c698e6 : fffff880`009b3180 fffffa80`0cce6040 fffff880`009be040 26153827`153a2816 : nt!PspSystemThreadStartup+0x5a
fffff880`03194c40 00000000`00000000 : fffff880`03195000 fffff880`0318f000 fffff880`03b3d740 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

scottish; I had to eventually reinstall Windows 7 due to a driver problem, so I believe I have no Nvidia drivers left on my pc

[Recursion]

Upload the following file to a standard upload site so we can download it.

C:\Windows\Minidump\030214-30014-01.dmp

[Jim10767]

Download advanced system care add me on skype if you need any help send me a pm for my skype name

[CrazyLemurs]

Here is the crash you asked for and the most recent crash:

http://www.sendspace.com/filegroup/59nw02NGQYw2lA8eKryLGg

[scottish]

Disable intel power saving features

If that fails

If you've overclocked anything, remove the oc
Make sure you're running latest BIOS
Is the CPU overheating?


You haven't answered my question regarding the graphics card drivers, did you complete wipe the old ones and install the new ones or not? If not, remove all graphics drivers and cleanly install the latest ones.

[CrazyLemurs]

Err I tried to answer it :(
We uninstalled them and then had to set a new version of Windows - there are no nvidia drivers left on my pc
I've uninstalled and reinstalled AMD's stuff half a dozen times with no good effect, so it's not that

I've not overclocked anything, I updated my BIOS to the most recent I found for my motherboard (1003 before and now it's like 18XX)
We've tried looking at cpu temperature and it's crashing when below 40C and copes fine up to 65C when put under stress
I don't have intel power saving features as I have AMD cpu too

[scottish]

If someone else doesn't check out the dumps I'll check them tomorrow when I get a chance

[mrwoooooooo]

Probably caused by : hardware

the graphics card probably got damaged when your psu died