Help.habbo.com buttons are back

[Chrisbud1]

After weeks of contacting Habbo customer support with countless replies of them making up excuses, I finally managed to get them to add the 'Submit a request' and 'Check your existing requests' buttons back on help.habbo.com.

[sex]

cool what was the excuse/reason for removing them

[Chrisbud1]

"The Submit a Request button has not been removed, it has been moved to the FAQ area of the helptool. So you will want to type a keyword (e.g. hacked account) in the "Find Your Answer Here" search box. If the FAQs relating to your keyword don't help, you then have the option to submit a request."

If this is the case then how are you supposed to read your old requests?

[Matt]

I just reload the page really quickly and then spam click the top bar to submit a request lmao

[Chrisbud1]

I just reload the page really quickly and then spam click the top bar to submit a request lmao

o I cant do that oops

[Mr-Trainor]

Did they remove them because they don't want people to send tickets since they cba to help people anyway? Wouldn't be surprised if that's the reason.


I just reload the page really quickly and then spam click the top bar to submit a request lmao
Same :P.

[TannerJP]

Woo! Thank you for this! My days of spam clicking are over!

I do believe that someone posted the links to "submit a request" and "check existing requests" on this forum though, so whoever that was thanks because that did come in handy a few times! With them finally changing it though it will be so much easier!

[Rachel]

How long will they keep this?

[Daltron]

I'm 99.9% confident they removed the buttons so they could slow down users sending requests and catch up on the back log. Then I guess they never wanted to put them back and deal with user problems, even though most of us pay for the service in some form.

[Attached]

I agree with Daltron, it seemed the only reason for the buttons disappearing. It had been happening for ages and was a pain in the arse.

I mentioned this and making LTDs marketplace-able in the new forum thing a week or two ago. Both issues have been resolved pretty quickly. Either a big coincidence or they actually do read that forum. Both long overdue anyway.

[Mr-Trainor]

I agree with Daltron, it seemed the only reason for the buttons disappearing. It had been happening for ages and was a pain in the arse.

I mentioned this and making LTDs marketplace-able in the new forum thing a week or two ago. Both issues have been resolved pretty quickly. Either a big coincidence or they actually do read that forum. Both long overdue anyway.
Making LTDs marketplace-able has been a much requested feature since at least last year if not the beginning of LTDs :P. And it was definitely on uservoice last year too.

[KingEvan]

they were still there lol just refreshed the page and they appeared for like half a second.

[Lewis]

About time they came back properly!

[KingEvan]

About time they came back properly!

i sent in a reply about 3 hours ago and got a reply an hour after that, the reply was useless though and barley related to my issue.. so not "properly"

[Attached]

Making LTDs marketplace-able has been a much requested feature since at least last year if not the beginning of LTDs :P. And it was definitely on uservoice last year too.

Yep

[davecool656]

Its great that it is back :D but the need to fix Check your existing requests :(

[Hannah]

i sent in a reply about 3 hours ago and got a reply an hour after that, the reply was useless though and barley related to my issue.. so not "properly"

It will never be proper.

Most of the time the staff are too lazy and will just look for key words and find an automated response for it I reckon.

[Absently]

thank god... took them long enough. i remember trying to explain to people how to do it and it'd always be such a struggle. i used to always hate having to spam click it, so annoying