Smart TV Issue [+Rep]

[Reality]

So recently I bought a Smart TV and it's got a wifi dongle thing to connect to the internet via our wireless. However... it worked about twice and now it doesn't work at all, I've tried deleting all the profiles are re entering all the details and this doesn't work.

Does anyone know of any solutions for this?

[scottish]

does the TV support the dongle? (i.e. does the manufacturer say x x and x will work?)

[Reality]

does the TV support the dongle? (i.e. does the manufacturer say x x and x will work?)

It came with the TV and is supported for the make and model of the TV.

[scottish]

try it in your computer/laptop see if it constantly drops connection too

how close is your TV to your router?

if it works in your laptop move your laptop to where the TV is, see if it still works

could be interference, faulty dongle etc

[Reality]

try it in your computer/laptop see if it constantly drops connection too

how close is your TV to your router?

if it works in your laptop move your laptop to where the TV is, see if it still works

could be interference, faulty dongle etc

Would the dongle even work in my laptop, aren't they specifically made for TVs?

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Ok scottish; I tried it in my laptop and it does pick up a wifi connection! So I'm not sure what's wrong now :s

[iBlueBox]

What TV is it?

[Reality]

What TV is it?

Bush

[scottish]

Would the dongle even work in my laptop, aren't they specifically made for TVs?

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Ok scottish; I tried it in my laptop and it does pick up a wifi connection! So I'm not sure what's wrong now :s

No, but ok does it keep the connection (even when it's near the TV)?

[Reality]

No, but ok does it keep the connection (even when it's near the TV)?

Yeah

[scottish]

So when you plug it into your TV, configure network settings it connects fine?

I believe it should say you're connected somewhere? is there a troubleshoot option?

[Reality]

So when you plug it into your TV, configure network settings it connects fine?

I believe it should say you're connected somewhere? is there a troubleshoot option?

That's what I'm saying it worked in my laptop but it worked only twice in my TV when I first bought it now it doesn't work when it is the TV and doesn't pick up the network!

[scottish]

That's what I'm saying it worked in my laptop but it worked only twice in my TV when I first bought it now it doesn't work when it is the TV and doesn't pick up the network!

take a picture of your TV network settings

are you manually entering anything? or letting it pick it up?

[Reality]

take a picture of your TV network settings

are you manually entering anything? or letting it pick it up?

It picked it up about twice and then entered the password and completely dropped and didn't connect.
I also entered it manually (asked Matt which security type to use) and that didn't connect either.
I will post the picture in the next 5 mins bare with me!

[scottish]

I assume manually you have to enter IP/Subnet/DNS/Gateway?

[Reality]

1) http://prntscr.com/5xftdh
2) This one didn't upload but it's basically another little popup screen like that which has 2 lines

1st line = SSID: To manually enter
2nd line = Security Type scottish;

[scottish]

Did you press the yellow button (it looks like yellow)?

[Reality]

Did you press the yellow button (it looks like yellow)?
Yes... I've literally tried everything I can hence why I've come to the forum.

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Did you press the yellow button (it looks like yellow)?
Yes... I've literally tried everything I can hence why I've come to the forum.

[scottish]

What did you manually enter when you put it in?