Alternative to help.habbo.com

[Justice4Habbos]

Although this is not exactly a platform but its something.
Fed up with the long wait and eventual automated message from help.habbo.com?
Impartial and bias way in which staff operate often protecting badly behaved habbos due to their ability to build maze rooms over and over and over and over again?

Fed up with the downward spiral of Habbo? Just sititng on your laptop waiting for the news of its closure?

Please follow @Justice4Habbos

We might not be much now but with numbers we have a voice.

Thank you.

[dbgtz]

This isn't really an alternative to help.habbo.com since you can't unban or actually assist anyone.

[Showder]

This probably wouldn't work tbh - because if it ain't official, it ain't gonna help ya.

[Bloop]

it will not work trust me. if u just tweet macklebee he will gladly help u (most of the times).

[James]

Good luck with this x

[Joe]

help.habbo is bad but there's no way you can get better, good luck though I guess

[Samantha]

I won't be using it, and help.habbo isn't the greatest to use, but when we only have one option we have to take it unfortunately.

[HabMac]

I don't understand why people think that help.habbo.com is the worst? They provide support to their maximum capabilities. If the deny a request for something, it's probably for a good reason. Do I truly think that communication can be timed better? Absolutely - but when it comes down to it, Sulake probably only has 3-4 employees to handle these requests for multiple hotels, so its going
to take time. I'd imagine they have a bunch of nonsense requests they need to weed out before they can get to legitimate ones.

To address the twitter account - do I think it's a good idea? Yeah sure why not? I think maybe if a Sulake representative sees it, they may actually want to do something about the inquiries made to it. I must say though, you're sort of advertising it as if it's ran by Sulake, so just be careful. Best of luck with it!

Cheers!

[GrandpaJoe63]

They've been like this pre-merge and their best performance for me was a short time after merge. Now its like pre-merge but worst. They take more than a month to respond, if you ever do and often enough you get a copy-paste response as if they just read few words in your req ticket. Worst customer support for a game. Habbo clearly gives two****s to its userbase. If theres not enough support they should hire more. .COM doesnt even have much user now.

[Calum0812]

I don't understand why people think that help.habbo.com is the worst? They provide support to their maximum capabilities. If the deny a request for something, it's probably for a good reason. Do I truly think that communication can be timed better? Absolutely - but when it comes down to it, Sulake probably only has 3-4 employees to handle these requests for multiple hotels, so its going
to take time. I'd imagine they have a bunch of nonsense requests they need to weed out before they can get to legitimate ones.

To address the twitter account - do I think it's a good idea? Yeah sure why not? I think maybe if a Sulake representative sees it, they may actually want to do something about the inquiries made to it. I must say though, you're sort of advertising it as if it's ran by Sulake, so just be careful. Best of luck with it!

Cheers!

With the amount of money they take in, do you not think they should be looking to improve their support capacity to match their customer's needs?


Sent from my iPhone using Tapatalk

[Martin]

I find the support awful :(

Been banned like two weeks now and no replies to my ticket :( All the while my builders club is wasting away (I pay for it by direct debit- yes apparently 6 year olds can set up direct debits now too!)

I submitted a 2nd ticket and they replied to that one after like 3 days :S but only telling me its pointless opening new tickets and they will reply to my original one when they get round to it! LOL CAN THEY NOT OPEN THEM IN ORDER :'(


I AM NOT 6 YEARS OLD :'(

[Richie]

I haven't had to deal with the support line in a while, I'd imagine its as bad as it was in the past. They should really offer support on the likes of facebook / twitter as they tend to target people using them social networks. It's actually quite rare to see a successful company that doesn't offer support through twitter, heck even my local post does :P.


Its nice to see you trying to help people, you should apply to be habbox help desk staff!!!! @Absently (http://www.habboxforum.com/member.php?u=50287); will sort you out ;)

[UnrealGoffEmo]

Great post O.P - at last some really sees the contribution Habbo and it's asscociated elements make!