HxhD..

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Originally Posted by SauravG

Would you please stop ignoring my posts? I would really appreciate a reply to them. I have only ever asked 1 question in hxhd (two if you count as to why the tele was turned around), so obviously I wasnt "testing".

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What do you want me to say? If you wish to make a complaint about a HxHD staffmember you need to PM Ben and I.

No, you said I had done it before, so I was asking when had I? I dont like false accusations being made against me. And why you kept thinking I was testing staff when I clearly wasn't :S

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Originally Posted by SauravG

No, you said I had done it before, so I was asking when had I? I dont like false accusations being made against me. And why you kept thinking I was testing staff when I clearly wasn't :S

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And when you told me that the first time I said:

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Originally Posted by HotelUser

If it was a legitimate concern why not drop Ben and I a PM?

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And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

David, rather than trying to argue back with people why don't you actually try and sort things? Save your energy for sorting out your staff not knowing things about habbo, not coming in the desk, not answering questions and kicking people they dislike. You can't argue things are OK in the desk because they're not. I used to be in there more than most but I don't really go in there any more due to the dire staffing of the desk which is something for you and Ben to resolve.

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Originally Posted by HotelUser

And when you told me that the first time I said:


And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

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I fail to understand why you cannot reply to the screen shot here? What is the problem? Its better to openly discuss these problems and you might be able to get input from other members on how to resolve this problem.

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Originally Posted by SauravG

If they blank people asking for help (me in this case), how can they expect people to keep coming back to the "helpdesk"?

http://i47.tinypic.com/2lxcqag.jpg

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Say you want to be blanked for asking a question, or kicked for 'testing a member of staff. Perhaps you want a manager who wont listen'

There's a HelpDesk for that.

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Originally Posted by HotelUser

We must be talking about different departments then, because HxHD is not there for you to come in and ask a set of 20 questions to test our helping abilities. It's not as if we evaluate every user who's asking for help. Unfortunately there are actually users who regularly ask for help and then when we help them they give us a "score" of how well we've helped, and these users think it's up to them to occupy our time testing the system. If you came into the help desk and asked for help we'd help you. If you came in tomorrow we'd help you. If you came in the next day asking the same questions as the day before and then telling us how good we're helping we're going to get suspicious ;)

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It's not your job to discriminate who you give help to based on how much you like them. As I keep saying, it is your job to help people who ask. Whether they've asked once or thirty times that is your job and you should do it while you are at work. No matter what "suspicions" you may have, there is no excuse for not helping people who ask questions, and if you feel they're doing it to test you then suck it and go on anyway. As long as they're not getting in the way of other people getting help (which in the screenshot is not the case clearly as no-one else is asking questions) then it is your duty to answer to all visitors whoever they are and whatever their history might be.

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Originally Posted by HotelUser

And when you told me that the first time I said:


And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

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You have heard about it, he keeps posting it. There isn't any reason to not reply properly as no private information is involved, and with the professionalism of your department against the wall I think it might do you some good to actually explain yourself properly instead of dodging questions and making yourself look like you don't have answers.

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Originally Posted by FlyingJesus

It's not your job to discriminate who you give help to based on how much you like them. As I keep saying, it is your job to help people who ask. Whether they've asked once or thirty times that is your job and you should do it while you are at work. No matter what "suspicions" you may have, there is no excuse for not helping people who ask questions, and if you feel they're doing it to test you then suck it and go on anyway. As long as they're not getting in the way of other people getting help (which in the screenshot is not the case clearly as no-one else is asking questions) then it is your duty to answer to all visitors whoever they are and whatever their history might be.

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If we only have suspicions that they're trying to test the system then we will help them.


We will absolutely not help people who we know for 100% who are only there to test to see how well we help.

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Originally Posted by FlyingJesus

You have heard about it, he keeps posting it. There isn't any reason to not reply properly as no private information is involved, and with the professionalism of your department against the wall I think it might do you some good to actually explain yourself properly instead of dodging questions and making yourself look like you don't have answers.

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If he wants to make a formal complaint about a staffmember then he needs to PM Ben and I to address it. This forum's not for complaining about individual staffmembers. There's a sub-forum and private messaging to do that.

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Originally Posted by Immenseman

David, rather than trying to argue back with people why don't you actually try and sort things? Save your energy for sorting out your staff not knowing things about habbo, not coming in the desk, not answering questions and kicking people they dislike. You can't argue things are OK in the desk because they're not. I used to be in there more than most but I don't really go in there any more due to the dire staffing of the desk which is something for you and Ben to resolve.

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You're making things appear as if they are 10x worse than they actually are. It's rare that someone with a help query is ignored in the first place, and I am agreeing with you all that if this is the case it isn't right.

As far as you saying I have to recognize and sort out staff not coming to the desk (which isn't even entirely true anyway, as we have staff with 30+ hours of desk time a week), did I not previously say:

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Originally Posted by HotelUser

If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

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Edit: As you mentioned somewhere before you used to be involved as a staffmember in the HxHD department, therefore you should already be aware that we have weekly staff reports which take note on how active staffmembers are individually.

I am not complaining about 1 staff in general as many were present in that room. It was half the department.

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Originally Posted by HotelUser

If we only have suspicions that they're trying to test the system then we will help them.


We will absolutely not help people who we know for 100% who are only there to test to see how well we help.

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He's attested already in this thread to the fact that he genuinely didn't know the answer to his question. You can never know 100% and you are even more arrogant than I am if you believe you can.

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Originally Posted by HotelUser

If he wants to make a formal complaint about a staffmember then he needs to PM Ben and I to address it. This forum's not for complaining about individual staffmembers. There's a sub-forum and private messaging to do that.

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He was not complaining about an individual member of staff, he was showing the overall lack of professionalism and work being done with (I believe, but may be wrong with this figure) 4 members of staff in the room and talking. For no staff member to even take note of his presence is disgusting and I can't believe that the assistant manager is standing by them in this, however close they may be.