Account Lock

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Originally Posted by Intersocial

@Mathew; has the issue loool. He can't get an E-mail and waited a few days so I told him to go to customer support xD.

I might disable account lock now, people seem to be having issues with it and I'd rather not be locked out my own account and not receive the e-mail to get back in. Just try and be a bit more patient Sam, if all else fails go to the dreaded help.habbo.com :(

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I disabled it after about a day of having it, I often use both my computer and laptop for habbo so it constantly got locked. I got the email within minutes but it was just becoming a hassle. But I don't get why it got locked because surely if I'm connected to the same network it would be the same IP address anyway.

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Originally Posted by Katharina

Hello,Thank you for contacting Habbo.Your issue is well-known and we encourage you to visit our FAQs for further help. You can view the FAQ's here:https://help.habbo.com/entries/21561...nt-safety-lock

Yours,
Habbo.com Customer Support

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Is she actually genuinely stupid because I don't want to be harsh if it's a condition...? I'm not joking either. This is pissing me off SO much.

Your accounts are still lockeddddd! Omg. Kathrina sounds like a dumb cat. Paul is also like the rest of them too imo. I havn't enabled the lock and I won't be. Once again, lol, goodluck in getting them back again.

She was useless at helping me to recover a lost account too..... eugh.

Omg Why the hell is Katharina still customer support?!?! She is so THICK.

Yeah but if you hack via the way i know many do, and go via emails then.. this is bloody pointless due to they can go on the email, and accept it.

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Originally Posted by DPS

Yeah but if you hack via the way i know many do, and go via emails then.. this is bloody pointless due to they can go on the email, and accept it.

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lmao that's if we get the email

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Originally Posted by Samanfa

lmao that's if we get the email

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Lol..

It isnt hard to get the email when you have the help tool database LOL ;]

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Originally Posted by Red

Omg Why the hell is Katharina still customer support?!?! She is so THICK.

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Lol ikr. It's just ridiculous that they let her deal with account issues and ban problems. Usually customer support staff in other areas (such as stuff related to furniture) are much more useful. I genuinely thought she would have been fired a long time ago, especially after.... someone on here whose name I've forgotten.. showed a print screen of her not using an automatic template for a customer support reply and my God her knowledge of English grammar was shameful, it's hardly a surprise she only uses automatic replies @Mathew;

Mathew, try ask her to get you another customer support staff? :S

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Originally Posted by Intersocial

Lol ikr. It's just ridiculous that they let her deal with account issues and ban problems. Usually customer support staff in other areas (such as stuff related to furniture) are much more useful. I genuinely thought she would have been fired a long time ago, especially after.... someone on here whose name I've forgotten.. showed a print screen of her not using an automatic template for a customer support reply and my God her knowledge of English grammar was shameful, it's hardly a surprise she only uses automatic replies @Mathew;

Mathew, try ask her to get you another customer support staff? :S

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Yeah I'll ask for that next. She usually replies towards the end of the evening so I'm waiting for that. It's very annoying that this is the only route in which to get any form of help... useless. Any other ideas who I can contact?