Account Lock

[Samantha]

Basically, you get your account locked if you log on with a different browser or IP address.

Last night I was laggy on Safari so decided to go on Chrome (didn't get the message saying that the account was locked).
Then I go back on Safari today to find my account locked (when it should have been locked on Chrome not Safari).
Logged in on Chrome to see if it was locked on there and it was, attempted sending email but it's not even coming through and it's a gmail account so it's not a bad one.

Unsure what to do atm, lovely Habbo.

[Aaron]

Did you clear your browsing/cache/reset Safari last night before you went off? And did you check the ' Spam ' folder in Gmail?

[lawrawrrr]

Check your junk folder, email could be in there or jsut taking a while to come through! Don't really get why it locked in the first place though...

[Samantha]

Already checked folders, I usually clear my cache each night too so I'm not sure what's up.

[Aaron]

When you clear your cache, it generally erases the saved data for the account to lock. If you get what I'm trying to say?

[Tom]

I've used a different browser for my Habbo multiple times and it hasn't got locked (as of yet).

[MKR&*42]

@Mathew; has the issue loool. He can't get an E-mail and waited a few days so I told him to go to customer support .

I might disable account lock now, people seem to be having issues with it and I'd rather not be locked out my own account and not receive the e-mail to get back in. Just try and be a bit more patient Sam, if all else fails go to the dreaded help.habbo.com

[:odey:]

I logged in from a different browser, and my account got locked, and I literally got my email and unlocked it within 2 seconds..

[Samantha]

Well I reset safari so I'll see when I get back on

[Michael]

Well I reset safari so I'll see when I get back on

Its a new thing, so there may be bugs - i'd tweet the staff on twitter about it and write about it in the uservoice forum.