My account has been stolen. need help

My account has just been stolen don't know how my biggest suspition is a keylogger and i don't know how to remove them for free. (any help would be nice)

Anyway heres how it goes.
A couple of weks ago i had some prezzies with messages threatening me saying i was going to get hacked. there was three in total and i thaught nothing of it as i had done nothing that could possibly result in me having my account stolen.
Today i log on and find all of my hcs gone (82) and a couple of norms in my hand (ready to be dropped in his/her room no doubt)

i would realy help if someone could advise me on how to remove a keylogger for free as i cannot pay for any software right now.

i was going to leave habbo anyway because im nearly 17 and its getting realy boring but that leaves no excuse for someone to take my stuff.

unlucky dude on habbo hompeage there should be a free computer scan :)

oh right ill have a look thanks.

Quote:

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Originally Posted by .Everlong.

My account has just been stolen don't know how my biggest suspition is a keylogger and i don't know how to remove them for free. (any help would be nice)

Anyway heres how it goes.
A couple of weks ago i had some prezzies with messages threatening me saying i was going to get hacked. there was three in total and i thaught nothing of it as i had done nothing that could possibly result in me having my account stolen.
Today i log on and find all of my hcs gone (82) and a couple of norms in my hand (ready to be dropped in his/her room no doubt)

i would realy help if someone could advise me on how to remove a keylogger for free as i cannot pay for any software right now.

i was going to leave habbo anyway because im nearly 17 and its getting realy boring but that leaves no excuse for someone to take my stuff.

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Before i can help i need to ask you a few questions.

1. Can you still access your account? Or has pass been changed?
2. Have you got any Anti-Virus software installed?

Just answer them 2 then i can help. :)

Quote:

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Originally Posted by Shadow16

Before i can help i need to ask you a few questions.

1. Can you still access your account? Or has pass been changed?
2. Have you got any Anti-Virus software installed?

Just answer them 2 then i can help. :)

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1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

Quote:

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Originally Posted by .Everlong.

1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

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Okies thats good you've secured the account.

Anyways run a Full System Scan on your computer. It may take a while for it to complete the scan, but it should detect any viruses, Spyware etc.. and should take the appropriate action if it dectects any threats

Quote:

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Originally Posted by .Everlong.

1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

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The on screen keyboard does not guarantee safety.

The on screen keyboard is always picked up by the logger, the only help i can offer is either AVG or Trend Micro who have never done me wrong ;)
http://uk.trendmicro-europe.com/cons...all_launch.php

Quote:

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Originally Posted by Shadow16

Okies thats good you've secured the account.

Anyways run a Full System Scan on your computer. It may take a while for it to complete the scan, but it should detect any viruses, Spyware etc.. and should take the appropriate action if it dectects any threats

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how do i run a full system scan and will it remobe the keylogger?

Norton>Norton Antivirus>Scan for Viruses>'Scan my computer'

Thanks for the help.

Go to these links:
http://www.habbo.co.uk/help/Account_..._security.html - Habbo PC security page
http://www.microsoft.com/athome/secu...e/default.mspx - Windows defender anti spyware program
http://www.bullguard.com/3months - 3 month free trial of an anti virus program

Have you removed it yet and it srta adds up to about £82, on ebay they sell for £1 each. Putting it like this makes it abit more serious. Who were the presents from?
And to get a keylogger u need to download it in a file or summin or go on a 'scripting' site wch contains one.

I havn't been on scam sites or anything im not a noob but somehow ive got one recently i have downloaded art-money but i had the threatening prezzies before then (they didnt leave their name lol) anyway im not the only person that uses this computer so it could be someone else downloading stuff.

i have windows defender now it found something called C2.Lop not quite sure what it is but it came back after i removed it :S

go on google and get the lavasoft programme download for free then you can do a fullk system scan and then choose to delete them the programme does it for you

:( bad luck. Good luck in the future.